- SCAN (Long Beach, CA)
- …or follow us on LinkedIn; Facebook; and Twitter. The Job The Workforce Management Analyst is responsible for forecasting, scheduling, and ... real -time staffing adjustments, and support time-off planning Real -Time & Intraday Management Oversee real...Six Sigma, or PMP a plus. 2-4 years in workforce management , contact center support, or sales… more
- Figma (San Francisco, CA)
- …We'd love to hear from you if you have: 3-5 years of experience in workforce management , vendor management , or a related operations role, preferably within ... to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're...a customer support environment. Direct experience in workforce management and capacity planning, with hands… more
- Entergy (West Monroe, LA)
- Job Title: Workforce Management Real Time...LLC Job Summary / Purpose: A detail-oriented and proactive Workforce Management ( WFM ) Analyst to ... between WM and the Command Center (Responding to Chats/Emails) Help in real time management task: such as adherence monitoring, queue management which may… more
- Talent Software Services (Providence, RI)
- …to the Manager of Workforce Management Performance and Strategy, the Workforce Management Real Time Specialist is responsible for providing real ... Real Time Specialist II Job Summary: Talent Software...agent performance, escalating absent agents and long calls to management staff. Partner with vendor manager to maximize operational… more
- Mississippi Lime (Calera, AL)
- …with Plant Manager and HR. Tracking and documenting Union Hourly timecards into Workforce Management ( WFM ) to ensure employees are paid properly. ... employee wellbeing Great development and advancement opportunities Bring your real self to work, come grow with us! MLC...develop a consistent message before communicating to the union workforce . Work closely with HR to lead, develop, and… more
- Hackensack Meridian Health (Neptune City, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst** , you will utilize ... workforce management tools and best practices to provide tactical support...within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance… more
- Amazon (TX)
- …to help our partners better serve their customers. We are looking for an exceptional Workforce Management ( WFM ) Real Time Adherence (RTA) Analyst, who ... Team. The ideal candidate will possess experience in typical workforce management disciplines: Scheduling, Real ...weekends, nights, and/or holidays - 3+ years' experience on WFM Real -time Service Level management … more
- Entergy (Little Rock, AR)
- **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** We are seeking a detail-oriented and proactive Workforce Management Analyst I to join our...align with forecasted demand and business needs. + Monitor real -time adherence and make necessary adjustments to ensure service… more
- CenterWell (Tallahassee, FL)
- …Statistics, or a related field; Master's degree preferred. + 10+ years of experience in Workforce Management , with at least 6 years in a leadership role focused ... allocation, outsourcing, and automation. Additionally, the Associate Director collaborates with Real -Time Management , Scheduling, and Forecasting teams to ensure… more
- DriveTime (Mesa, AZ)
- …for our customers. **That's Nice, But What's the Job?** In short, as a Workforce Management Specialist ( Real Time Adherence Specialist), you will assist ... levels and ensuring the most efficient use of resources. In long, our Workforce Management Specialist ( Real Time Adherence Specialist) are responsible for: +… more
- Amazon (Seattle, WA)
- …delivery of Service level and staffing across global marketplaces overseeing a team of Real -Time Analysts and Workforce Specialists. You will be working in a ... Description The Verification, Risk Management and Operations (VRMO) organization is responsible for...seller transactions on our marketplace Amazon is seeking a Workforce Manager to join our team reporting to the… more
- Entergy (West Monroe, LA)
- **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to...the Command Center (Responding to Chats/Emails) + Help in real time management task: such as adherence… more
- Amazon (Tempe, AZ)
- …solutions to help our partners better serve their customers. We are looking for a Workforce Management ( WFM ) System Administrator to maintain our WFM ... Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management ) - Ability… more
- Paylocity (Schaumburg, IL)
- …preferred, or equivalent experience. + Minimum of 2-3 years of experience in a workforce management or contact center operations role, with a strong focus on ... mitigate impact. Discretion and Impact: + Continuously seek opportunities to improve real -time management processes, tools, and techniques to enhance operational… more
- Intuit (New York, NY)
- **Overview** Intuit is looking for a results-driven Manager to lead our Workforce Management and Frontline Sales Support teams with a focus on efficiency, ... multiple channels. This role is responsible for the full workforce management cycle, including but not limited...(chat, inbound, outbound) + Strong command of forecasting, scheduling, real -time management , and reporting best practices +… more
- WSP USA (Costa Mesa, CA)
- …in office position out of our Costa Mesa office_** **JOB SUMMARY** The Workforce Management ( WFM ) Analyst responsibilities revolve around conducting ... is currently initiating a search for a full time ** Workforce Management Analyst - Call Center** for...as needed. + Manage and monitor agent performance using WFM Tools to achieve optimal response for customer calls… more
- The Walt Disney Company (San Antonio, TX)
- …(DTC) experience through strategic hard work and determination! We are seeking a Senior WFM Manager in San Antonio, TX who will be an outstanding addition to our ... Workforce Optimization and Capacity Planning team. This role will...Lead and develop team managers in forecasting, scheduling, and real -time arenas + Lead in capacity planning using deep… more
- Walmart (Bentonville, AR)
- …analyze trends, manage WFM projects, and implement best practices in workforce management ensuring efficient operations and delivering best in class service. ... do ** **What you'll do:** + Lead the development and execution of workforce management strategies, including forecasting, labor planning, scheduling, and real… more
- Walmart (Hoboken, NJ)
- …the Director of Operations at Walmart Connect. The Senior Manager of Operations - Workforce Management ( WFM ) will use strong thought leadership, critical ... you'll do ** The Senior Manager of Operations - Workforce Management is a critical and trusted...leader will be responsible for overseeing capacity planning, forecasting, real -time management and headcount reporting across Walmart… more
- Chewy (Louisville, KY)
- …to refine forecast accuracy + Collaborate with WFM Scheduler and Real -Time Analysts to ensure workforce alignment with forecasted demand + Generate ... **Our Opportunity:** Here at Chewy, we are hiring a Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call… more
