- Sanofi Group (Cambridge, MA)
- …thought was possible. Ready to get started? **Purpose & Context** As the CX Content Strategy Lead , specializes in strategizing and designing Human-Centered ... and measure the effectiveness of UX content. + Mentor and lead a team of CX content strategists and UX Writers, fostering a collaborative, innovative, and… more
- Mathematica (Columbus, OH)
- …deliver a consistently positive experience working with Mathematica. * Work with the CX lead and business unit leadership to resolve escalated client issues, ... & customer experience. * Core Responsibilities:* * Partner with the lead of Client Experience ( CX ) and other CX professionals to develop and implement… more
- Ford Motor Company (Detroit, MI)
- …to ensure scalable differentiation - viable / desirable / feasible. + Lead cross-functional teams in delivering holistic customer experiences. + Develop and test ... implementation teams (skunkworks) + Support the measurement development for Ford Pro CX including developing future priorities through the CX prioritization… more
- Amazon (New York, NY)
- …us well for the long-term. As a Senior Manager, Product Management - Tech, Ad CX , you will lead the charge in defining, inventing and launching ad solutions ... fast delivery. Key job responsibilities - Set a global product vision for Ad CX - Lead a team of Product Managers in developing and executing on a high-impact,… more
- Wolters Kluwer (Princeton, NJ)
- …office to experience the value of connecting with colleagues. You will report to the ** Lead CX /UX Designer** and work under the leadership of the Manager, CX ... ** CX /UX Designer - Hybrid TX/PA/KS/NJ/FL R0043825** The CX /UX Designer is responsible for creating market-leading experiences for Wolters Kluwer Tax & Accounting… more
- Baylor Scott & White Health (Dallas, TX)
- **Position Overview:** As a Genesys CX Architect, you will lead the design, implementation, and optimization of advanced contact center solutions using the ... Genesys CX platform. The role will be critical in driving design, requirements gathering, innovation, enhancing customer experiences, and ensuring seamless… more
- Lucid Software (Salt Lake City, UT)
- …CX performance metrics in close partnership with Analytics and Finance. + Lead complex cross-functional projects/programs within and across CX functions: ... an experienced manager to help scale our Customer Experience ( CX ) Go-To-Market Operations and Strategy team through our company's...Lead initiatives that span multiple CX functions and regions, working with cross-functional and cross-regional… more
- Amazon (Seattle, WA)
- …experienced, motivated, data-driven Sr. Product Manager (Technical) for the backend of Renewed's CX and systems. This individual will lead our strategic pillar ... and more specifically, the backend systems that power the CX to deliver on this (eg, FMA, CMT, etc.)....This leader will work to define and identify top CX opportunities to improve customer trust and discoverability (including… more
- GEHA (Lee's Summit, MO)
- …a member-centric, innovative culture within a healthcare organization **SKILLS** **Responsibilities** + Lead CX efforts, to develop and deploy GEHA's CX ... years leading programs and people management experience. + Ability to lead an integrated CX program, working with both internal and external stakeholders. +… more
- BGB Group (New York, NY)
- …experience strategies across all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and ... touchpoints to enhance the overall customer experience and satisfaction. Tactical Planning: Lead the tactical planning of CX initiatives, ensuring alignment with… more
- BGB Group (New York, NY)
- …experience strategies across all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and ... touchpoints to enhance the overall customer experience and satisfaction. Tactical Planning: Lead the tactical planning of CX initiatives, ensuring alignment with… more
- Hensel Phelps (Irvine, CA)
- …implementation of Cx progress visual tracking/status tools + Develop agenda and lead project Cx team meetings communicating the Cx schedule, sequencing, ... commercial construction with an MEPF/building controls contractor, general contractor, and/or Cx agency. + A bachelor's degree or relevant experience, preferably in… more
- iParametrics LLC (Irvine, CA)
- …maintain Cx progress visual tracking / status tools. + Develop agenda and lead project Cx team meetings communicating the Cx schedule, sequencing, ... trade partners during through plan development, inspections and ultimately the Cx testing process. + Competency surrounding utilization of all standard MEPF/building… more
- Novo Nordisk (Plainsboro, NJ)
- …unified customer experience across all touchpoints. Relationships The Campaign Automation Team Lead reports directly to the CX Architecture & Automation ... the requirements for new capabilities or tools to improve operational effectiveness. Lead teams gathering and analyzing requirements for CX campaigns, overseeing… more
- Stantec (Chicago, IL)
- Senior Cx Project Manager - ( 240002QY ) **Description** The buildings that make up the landscape of our daily lives seem like permanent fixtures, fastened to a time ... and oversees project tasks to be performed by other Cx team members. + Manage assigned projects through all...informed on the financial status of the project + Lead and support Commissioning team in active field reviews,… more
- Iron Mountain (Albany, NY)
- …research and translating insights into programs that improve customer experience and lead to expanded relationships with customers? If yes, Iron Mountain is looking ... existing ones. This position is a key member of the Global CX Center of Excellence, creating CX strategies and managing CX programs that deliver positive… more
- SAP (New York, NY)
- …services, specifically within the commerce domain and a willingness to stretch across the CX portfolio in telling the full Customer Journey. You will play a crucial ... be an expert in SAP Commerce Cloud and associated CX AI solutions for Commerce. Contribute to sales and...offered solutions. Support internal teams and alliance partners, and lead thought leadership projects to enhance team processes and… more
- Intuit (Mountain View, CA)
- …offerings through innovation and deep customer empathy. This role reports to the GBSG CX Center of Excellence Senior Manager. This role can be based out of the ... and or research or equivalent preferred. + Experience with CX measurement and analytics with known methodologies and industry...considered; Masters Degree is a plus How you will lead + Conducts data backed story-telling: connect data points… more
- Ford Motor Company (Dearborn, MI)
- …**_Occasional travel to customer sites is expected._** **What you'll do ** The CX Design Manager's primary role is to understand, build, continuously improve, and ... cycle of our offerings. Choose a purposeful and impactful career as a CX Design Manager. Ford's electrification strategy involves a range of propulsion solutions to… more
- Unilever (Englewood Cliffs, NJ)
- …Work closely with Operator Experience Marketing to understand the Customer Experience ( CX ). + Lead business transformation via owning progressive innovation ... platforms, being able to drive network/virtual teams globally to think and act differently. Strong can-do mentality and mindset a must! + Understand deeply Dressings category insights and foresights-- from trends to tensions, opportunities and competition.… more