- MetLife (Aurora, IL)
- …monitoring of call flow, agent resources, system heath and call center performance. The ROC Resource Management Analyst will perform analysis and develop ... business **Job Description** Excellent opportunity for a seasoned Command Center Analyst to join a growing Resource...MetLife's GCS organization. **Responsibilities:** + Monitors internal and external call volume and call center … more
- DLA Piper (Chicago, IL)
- …veteran. Job applicant poster viewing center (https://mandatoryview.com/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant) ._ DLA Piper is, ... Together. If you are a highly talented Information Security Analyst , we want to hear from you! This position...mitigating practices + Ability to participate in a rotating on- call schedule Preferred Requirements: + 5 years' experience in… more
- Bank of America (Chicago, IL)
- …Teams; usually within a specific line of business or business discipline (card, call center , digital, etc.). Leverages multiple databases to acquire customer and ... Data , Analytics and Reporting for this product. This analyst will be versatile and highly motivated to support...load data from multiple sources into multiple data platforms. The analyst is expected guide… more
- Verint Systems, Inc. (Springfield, IL)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... more at www.verint.com. **Overview of Job Function:** The Client Analyst is responsible for survey design, data ...clients during a formal presentation either through a conference call or (occasionally) in person. + Provide recommendations for… more
- Loyola University Chicago (Chicago, IL)
- …proactive updates to customers. Maintain call tracking accuracy. 3. Assign Service Center call tickets that cannot be resolved on the initial contact to ... SR CLIENT TECH ANALYST Thank you for your interest in Loyola...applications, and mobile devices. 5. Recover, restore, and maintain data recovery for upgraded as well as failing machines.… more
- Marriott (Springfield, IL)
- …and other consumers. This includes but is not limited to the Avaya Call Center Technologies platform, Nice/Incontact CCaaS Platform, Voice Mail, Oracle SBC's ... Type** Management **JOB SUMMARY** The Network Services Telephony Network Analyst position will be part of a team that...experience with ACD/PBX, adjuncts and interfaces in a multi-site call center environment. + Working knowledge of… more
- ADM (Decatur, IL)
- **85498BR** **Job Title:** GT Installations Support Analyst II - Decatur, IL **Department/Function:** Information Technology **Job Description:** **GT Installations ... Support Analyst II - Decatur, IL** Position Type: Exempt **Position...and uninterrupted running of GT network appliances, voice and data infrastructure, and associated computer equipment. **Key Responsibilities:** +… more
- Lincoln Financial Group (Springfield, IL)
- …#:** 73192 **What You'll Be Doing** Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. To modernize ... Maintains knowledge on current and emerging developments/trends for Contact Center technology and test tools, assesses the impact, and...and call flow processes through review of call routing logs, data analysis and … more
- Bob's Discount Furniture (Shorewood, IL)
- …Currently, Bob's supply chain includes 5 Distribution Center locations. The Distribution Center Business Analyst develops data models to meet the needs ... through the use of relational databases within various reporting programs and maintains data integrity by working to eliminate redundancy. The DC Business Analyst… more
- Paylocity (Schaumburg, IL)
- …lines of business, time zones, and skills + Responsible for daily, weekly, and monthly call center reports which highlight call center performance ( ... Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce Management (WFM) system for Paylocity's contact centers.… more
- Aspen Dental (Springfield, IL)
- …years in Advanced Excel andSQL + 1+ year in BI Tool such as Tableau **Preferred Qualifications** : + Marketing background a plus + Call center background a plus ... this position, you would be joining our fast-growing contact center team that thrives on innovation, growth, and development....on innovation, growth, and development. As a Conversation Design Analyst , you would be working closely with the AI… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- **Legal Assistant (Management Analyst I)** **Category:** Administration **Main location:** United States, Illinois, Chicago **Position ID:** J0424-1173 **Employment ... is growing, and we are looking for dedicated, highly motivated Legal Assistant's (Management Analyst I) to join our team supporting a large government contract. As a… more
- Discover (Riverwoods, IL)
- …along the way with a rewarding career. As a Senior Associate Incident & Threat Analyst you perform all phases of the incident response lifecycle as well as forensic ... The role of the Senior Associate Incident & Threat analyst is an exciting and constantly evolving role in...function. You must be willing to participate in an on- call rotation and contribute during off-hours as needed. **Minimum… more
- Ford Motor Company (Springfield, IL)
- …with the aptitude to recognize roadblocks and escalate issues as needed + Operations Center or Customer Call Center experience + Product Management ... that is best-in-class. **In this position ** The Non-Vehicle eCommerce Operations Analyst is responsible for deeply understanding B2C and B2B Parts and Accessories… more
- Ford Motor Company (Springfield, IL)
- …roadblocks and escalate issues as needed + Automotive industry experience + Operations Center or Customer Call Center experience + Product Management ... is best-in-class. **In this position ** The Non-Vehicle eCommerce Operations Senior Analyst is responsible for deeply understanding B2C and B2B Parts and Accessories… more
- Walgreens (Deerfield, IL)
- …needs, analytics and customer and agent feedback. Has relationships with all levels of the call center support team, and the eCom business. This position is the ... agent success. This would include calibration sessions with the call center 's PR&A (Performance, Research & Analysis)...best results. + Reviews .com search terms and survey data on a weekly basis, to determine the need… more
- Nestle (Franklin Park, IL)
- …nutrition for patients and consumers. **Position Summary:** We are seeking a Sr Analyst Cost Accounting is to support the business monthly forecasting and reporting ... process in a factory setting. The Sr. Analyst Cost Accounting is responsible for monthly reporting out...**Responsibilities:** + Partners with functional owners to build cost center budgets and analyzes actual spending & updates budget… more
- Vaco (Springfield, IL)
- …the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care and Cybersecurity services. Its ... For more information, visit pivotpointconsulting.com. **Description** : The Senior Epic Analyst II is responsible for configuring, managing and supporting clinical… more
- Ford Motor Company (Springfield, IL)
- …Join us and be the eyes, ears, and voice of Ford. The Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to ... customer experience. Use your marketing, sales, and service expertise to turn data -driven insights into innovative solutions that enhance sales and customer loyalty.… more
- Serco (Rock Island, IL)
- …decision support tools within the Enterprise Resource Planning (ERP) Solution, Logistics Data Analytics Center (LDAC), ASC Redstone Arsenal Detachment (LAN), ... **Position Description** Looking for a Logistics Analyst SME opportunity at a place you can make a difference every day? Discover this great opportunity as part of… more