- Warner Bros. Discovery (New York, NY)
- …in AI/ML & Automation Initiatives, you will be critical in shaping our customer experience strategy. Your primary focus will be to identify, leverage, ... here you can thrive. **Your New Role** As the Product Manager for CX Data & Insights,...Bachelor's degree in a relevant field or equivalent work experience in customer experience and… more
- Rock Family of Companies (MI)
- …+ Knowledge of the fintech industry **Job Summary** As the Senior Customer Experience ( CX ) Analyst, you'll leverage product , business operations and ... years of experience or equivalent competency in customer experience research, digital analytics, data analysis...data from multiple sources, such as Voice of the Customer surveys, call transcriptions, chat logs and product… more
- Amazon (Seattle, WA)
- … Manager to join our team to own defining and building a new set of org-wide customer experience ( CX ) metrics to help us deeply understand and evaluate our ... Customer Service organization is at the forefront of customer experience - seeking to delight our...Basic Qualifications - Bachelor's degree - 7+ years of product or program management experience - … more
- SAP (New York, NY)
- …to manage virtual as well as in-person customer meetings. ABOUT SAP CUSTOMER EXPERIENCE SAPs Intelligent CX strategy is to provide differentiated, ... commerce domain and a willingness to stretch across the CX portfolio in telling the full Customer ...orders, and after-sales service, ensuring a smooth and holistic customer experience . Automation of time-consuming tasks, predictive… more
- Amazon (New York, NY)
- … Product Managers in developing and executing on a high-impact, customer -focused product strategy and roadmap for Ad CX - Launch high impact products and ... us well for the long-term. As a Senior Manager, Product Management - Tech, Ad CX , you...success with advertisers - Manage prioritization and trade-offs among customer experience , monetization, technical and operational lift,… more
- Amazon (Bellevue, WA)
- …are aligned on program status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal ... Description In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our … more
- Amazon (Santa Monica, CA)
- …content routed in strategy for Ring and our affiliate partners, elevating overall customer experience in our signature neighborly voice. We are seeking an ... and their experience ; and has a experience working with tech products, product launches,... customer -focused content, continually innovate, and improve existing customer experience * Refine and define both… more
- Amazon (Sunnyvale, CA)
- …and how they fit in for overall strategy, or defects triage and how they impact customer experience and business. - Owns Fire TV core services as wake and ... experience for customers and partners. As the Senior Product Manager - Tech (PMT) for Fire TV Core...experiences to expand the impact. - Partners with multiple product , design, engineering, quality, and customer -support teams… more
- HCA Healthcare (Nashville, TN)
- …We want your knowledge and expertise! **Job Summary and Qualifications** The Consulting Product Analyst Genesys CX is responsible for the development lifecycle, ... in the development, customization, and support of the Genesys CX application for CSO. **In this role you will:**...and meeting SLAs **Qualifications** + Bachelor's Degree preferred + Experience as a Product Analyst for the… more
- Ford Motor Company (Dearborn, MI)
- …go beyond our product actions. In this role, you will focus on the customer experience for fleet electrification throughout shop, buy, and own. Ford Pro aims ... sites is expected._** **What you'll do ** The CX Design Manager's primary role is to understand, build,...to educate collaborators on values and needs throughout the customer journey and inform product lifecycle(s). *… more
- Amazon (New York, NY)
- …Define the vision and strategy for high impact products that will enhance the customer experience and drive business success with advertisers * Use creativity, ... the experience and technology required to deliver an advertising experience that is customer -obsessed, non-intrusive and engaging. Key job responsibilities… more
- Amazon (Seattle, WA)
- …data-driven Sr. Product Manager (Technical) for the backend of Renewed's CX and systems. This individual will lead our strategic pillar to "make Amazon ... This leader will work to define and identify top CX opportunities to improve customer trust and...Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions… more
- Wolters Kluwer (Minneapolis, MN)
- …team members, Product Management and high performing agile teams, the CX /UX Designer translates complex customer and business requirements into simple, ... ** CX /UX Designer - Hybrid TX/KS/NJ/FL/GA/MA** **R0043882** The ...various customer research efforts to define the customer -driven user experience + Produce necessary UX… more
- Principal Financial Group (Des Moines, IA)
- **What You'll Do** **As a Customer Experience Intern, you'll partner across the US Benefits and Protection Experience team ( CX and UX) to bring ... of the vision into tangible business goals and capabilities. Influence in the customer experience function extends to a variety of abilities, with focus… more
- HCA Healthcare (Nashville, TN)
- …gain product acceptance Qualifications: + Bachelor's Degree Preferred + 5+ years of experience supporting Genesys CX platform + Experience working in an ... **Description** **Introduction** Are you passionate about the patient experience ? At HCA Healthcare, we are committed to...The Senior Business Analyst role will support CSO, Genesys CX platform.The primary function of this role is to… more
- Wolters Kluwer (Chicago, IL)
- …to inform UX and product strategy in a technology industry setting + Experience collecting and reporting user data from Pendo or other analytics tools + ... ** CX /UX Research Consultant - R0042619** This is a...Experience impacting product direction on products leveraging...bring them along as you provide qualitative and quantitative customer feedback to influence all aspects of product… more
- HCA Healthcare (Nashville, TN)
- …components + Support workload migration activities to cloud. **Qualifications** + Strong experience with Genesys Cloud CX across all channels: Voice, SMS, ... an organization that invests in you as a Genesys CX Cloud Engineer? At Parallon, you come first. HCA...cloud resources that host software to meet business and customer needs. You will be participating in the creation… more
- Ford Motor Company (Detroit, MI)
- …deliver key differentiated moments to market. + Develop and manage to key metrics of customer experience . + Align to OKRs and ensure delivery of targets. + ... Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and… more
- HCA Healthcare (Nashville, TN)
- …and liaison between CSO and business partners in support of revenue our Genesys CX platform. A background and operational experience in Contact Center and ... to gain product acceptance **Qualifications:** + 7 or more years' experience as a Business Analyst support Software Solutions, minimally 5 years with Genesys… more
- Wolters Kluwer (Waltham, MA)
- …and ESG sectors around the world. Our UX team collaborates closely with cross-functional product teams to solve complex customer and business problems in ways ... working for our business. **About the Role** The Senior CX /UX Researcher is responsible for enhancing our customer...and pain points. Together with a multidisciplinary team of product managers, user- experience designers, and engineers you… more