- Sunrun (Annapolis, MD)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... framework working with other IT Managers and integrate within Service Desk function + Communicating to other managers when procedures are incomplete, or… more
- Parsons Corporation (Baltimore, MD)
- …want to be part of a team that supports USCYBERCOM's internal command IT systems, to include one-of-a-kind cyberspace operations systems? We're looking for someone ... who is a solid IT Specialist to be a key contributor to that...ticketing systems + Experience with Microsoft System Center Configuration Manager (SCCM) + A problem solver who can get… more
- General Dynamics Information Technology (Fort Meade, MD)
- …Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Desktop Computers,Help Desk Support, IT Hardware **Experience:** 10 + years of related experience ... **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist** **- Senior** **-...Specialist** **- Senior** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- Marriott (Annapolis, MD)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- Maryland Department of Transportation (Anne Arundel County, MD)
- …of this position is to direct and coordinate activities of the SHA multi-tiered service desk . The End User Support and Asset Management Team provides technical ... 3,400 SHA employees. The team is comprised of the service desk analyst, end user support technicians,...IT devices and tracking applications while adhering to service level agreements and standard operating procedures. *A Selective… more
- EMCOR Group (Baltimore, MD)
- … IT Support Specialist (On-Site)** **Location: Baltimore, MD 21227** **Reports to: IT Manager ** **FLSA Status: Full-Time / Exempt** **Work Shift: 8:00 am ... contractors in the eastern United States. Our construction and service (mechanical and electrical) experience includes a broad range...in meeting its objectives and goals by supporting the IT Manager in the day-to-day IT… more
- US Army Medical Command (Fort Meade, MD)
- …to all aspects of Information Technology ( IT ) systems and perform customer service 'help desk ' duties. Use established practices and techniques to plan and ... and appoint qualified candidates to positions in the competitive service . About the Position: Serves as the Chief of...Meade. This position also serves as Information System Security Manager (ISSM) / Information System Security Officer (ISSO) for… more
- Marriott (Annapolis Junction, MD)
- …and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide ... strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of...GED; 4 years experience in the guest services, front desk , housekeeping, or related professional area. OR * 2-year… more
- GSI Service Group Inc. (Edgewood, MD)
- …the CMA KMS infrastructure and data requirements periodically in coordination with the CMA IT Project Manager to determine the optimal balance of operating cost ... or computing resources should be prioritized with the CMA IT Project Manager against other KMS activities....KMS site. **_CMA KMS Helpdesk Services:_** monitor the help desk email requests, phone calls (approximately 1-5 emails and… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in directing and… more
- GovCIO (Hanover, MD)
- …as needed. **Responsibilities** Responsibilities include: + Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide ... ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1...+ Utilize ServiceNow to input, track and manage Help Desk Trouble Tickets for NBIS + Coordinate with other… more
- Centric Business Systems (Owings Mills, MD)
- …Develop talent + Lead by leveraging UBEO's core values and exceptional customer service + Set clear expectations, manage activities, and exceed sales objectives + ... leading sales teams, prefer industry specific experience or hardware, IT , Software or Services sales experience + Demonstrated ability...Demands & Work Environment + Ability to sit at desk for prolonged periods of time. + Ability to… more
- Marriott (Annapolis, MD)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- SHI (Annapolis, MD)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Cayuse Holdings (Annapolis, MD)
- …skills + Incident response experience in a high energy IT environment working closely with IT Service Desk , and IT Operations support + Ability to ... Support and respond to incidents working with the the Service Desk and Desktop support teams +...and undertake an immediate effort to restore a failed IT application + Assist with managing critical events, which… more
- SHI (Annapolis, MD)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- EssilorLuxottica (Columbia, MD)
- …patients by delivering and leading the execution of NECE. Partners with the Store Manager and Field Leadership Team to build and secure a safe and motivating work ... + Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE....training in the following areas: + Orientation + Front desk procedures + Pre-testing + Telephone skills + Contact… more
- Leidos (Annapolis Junction, MD)
- …Center IT support Team. The successful candidate will work under our IT manager maintaining the health of thin clients, servers and network architecture, ... tenants that occupy the building. + Planning and implementing IT enhancements and undertaking project work and delivering results...cabling issues. + Must have the ability to work service desk tickets from a queue. BASIC… more
- Synergy ECP (Columbia, MD)
- …ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the US intelligence and defense communities. The company leverages ... or any other protected class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance Required: TS/SCI w/ Polygraph +… more