- V2X (Springfield, VA)
- …respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government customer ... Senior Specialists must be comfortable handling complex end-user support issues independently as well as be capable of...years of experience working in an enterprise IT Service Desk or Help Desk role.… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... return that commitment by empowering them with the autonomy, support , and tools they need to fulfill their true...may do on any given day): Provide Tier I support for requests for service through email, phone, or… more
- AITHERAS, LLC (Washington, DC)
- Position: Help Desk Supervisor/ Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time, Temp to Perm after 6 months Company: ... Monday-Friday, 7:00 AM - 6:00 PM window Responsibilities: + Provide on-site technical support and updates to a public-facing website. + Quickly learn and manage new… more
- Cayuse Holdings (Reston, VA)
- …- USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/ help - desk - support -service-specialist senior ... Service Center Technician handles the most complex IT technical support requests for the DOI/IA user base and leads...Service Center Technicians in direction of providing the utmost support . + The Service Center Technician IV shall manage… more
- ManTech (Washington, DC)
- …problems, questions, and use. + May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the ordinary issues ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Service Desk Specialist - Cleared Tier 2** to join… more
- Ankura (Washington, DC)
- …the appropriate cost, risk and service level trade-offs. Role Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class ... support of all Ankura end users. The Service Desk Technician will provide technical support and...advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict,… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support ,Information Technology (IT) Systems,Troubleshooting ... of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist...in field of expertise. + Escalates morecomplex problems to Senior Level. + Provides first contact and incident resolution… more
- Insight Global (Mclean, VA)
- …professionalism and pride in a fast-paced challenge-rich working environment. . Provide support to employees of all companies and partners with technology issues ... issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution. . Simulate/reproduce problems independently to… more
- General Dynamics Information Technology (Washington, DC)
- …+ years of related experience **Job Description:** Transform technology into opportunity as a Help Desk Manager with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Help Desk Manager supporting one of the...large team, working most closely with Service Managers and Senior Service Desk Analysts, in order to… more
- Chenega Corporation (Washington, DC)
- Mid-level Help Desk Support Technician Washington, DC Join our Talent Network Mid-level Help Desk Support Technician Washington, DC C-CDAS-24-001 ... Technical Support Services to federal customers. TheMid-level Help Desk Support Technician provides...their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team ... and direct unresolved issues to the next level of support ; provide accurate information on IT products or services;...internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Junior** ** Help Desk Support ** to join our team in the ... process and escalate unresolved issues to higher levels of support if necessary + Provide accurate information about IT...standard certifications such as A+ or Security+ Experience with help desk systems such as Atlassian (Confluence/Jira)… more
- General Dynamics Information Technology (Mclean, VA)
- …ensure today is safe and tomorrow is smarter. **HOW AN INTELLIGENCE OPERATIONS SUPPORT SENIOR WILL MAKE AN IMPACT:** + The Desk Officer serves as the primary ... of related experience **US Citizenship Required:** Yes **Job Description:** **Intelligence Operations Support - Desk Officer, Level 1** Ensure the safety and… more
- Smith Bucklin Corp (Washington, DC)
- Help Desk Associate Information Technology Washington, DC Apply Description Smithbucklin, a 100 percent employee-owned association management company, is looking ... at Smithbucklin is an invaluable resource that provides needed support for local office computing network operations and procedures....for local office computing network operations and procedures. The Help Desk Technician will work within a… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 32926 **Summary** ** Help Desk Associate** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving business ... we are there to get the job done. The ** Help Desk Associate** will provide Tier 1 printer service support in the customer's location on Xerox and other print… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as...(435) Representatives and over fifty (50) committee, leadership, and support offices. There are approximately ten thousand (10,000) staffers… more
- General Dynamics Information Technology (Falls Church, VA)
- …Able to Obtain:** Secret **Public Trust/Other Required:** NACLC (T3) **Job Family:** Help Desk **Skills:** End User Support ,Group Problem Solving,Information ... technologies to advance the mission as an **IT Service Desk Manager** with GDIT. Your work in enterprise IT...Manager** with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …user account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates ... 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers company… more
- ASM Research, An Accenture Federal Services Company (Lorton, VA)
- …hours as required. **Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier two ... Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that… more