- Phoenix Police Department (Phoenix, AZ)
- …Customer care and billing. Data mining and analysis. Testing management and testing methodology. Call center systems and call center system management. ... Six Sigma. Project Management. One year of experience in/with: Customer call - center environments. Research methodology, documentation, and analysis. Business or… more
- JPS Health Network (Azle, TX)
- …recommendations to increase efficiency and staff strategies that support multi-skilled customer call center to direct leader. Runs reports and provides data ... GED or equivalent. 6 plus months of experience working in or supporting call center operations. 6 months of workforce management scheduling and/or forecasting.… more
- State of Georgia (Atlanta, GA)
- …and interpreting data related to contact center operations. Analyzes performance metrics such as call volume, response times, customer satisfaction, agent ... indicators (KPIs) to assess the efficiency and effectiveness of the contact center . Research and resolves program issues and inquiries. Performs other duties as… more
- Ford (Dearborn, MI)
- …Responsibilities What you'll do.. Gather Customer Inputs (Social Media, Customer Relations Call Center , Technician Hotline, In Vehicle Voice Feedback, etc ) ... Assign Directly Responsible Individuals and Facilitate Meetings Linkage with Customer Relations Call Center Indirect / direct communication with customers On… more
- Entergy (West Monroe, LA)
- …is critical in ensuring operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for ... Job Title: Workforce Management Real Time Analyst RTA Work Place Flexibility: Onsite Legal Entity:...with business needs. Duties / Responsibilities: Create and monitor metrics , dashboards, and reports to develop short-term and long-term… more
- Tailored Management (Hartford, CT)
- …Support Center , Outlook and Excel. Maintain monthly target productivity metrics for both Professional and Facility Coordination of Benefits manual data entry ... deeply caring, and collaborative healthcare industry leader today! Intake Call notes: - Training/ramp up period onsite for 1-2...Explanation of Benefits is required. Aka - Medical Claim Analyst . Knowledge and understanding of Medical coding is a… more
- Liberty Latin America (PR)
- …in Information Systems/Computer Sciences. 2-5 years of experience working in a call center environment. Technical understanding and experience with technologies, ... **What's the role?** As the Contact Center Data & Systems Analyst , you...Systems/Computer Sciences. 2-5 years of experience working in a call center environment. Technical understanding and experience… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position is...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $71,612.39 - $110,999.20 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- Tucson Electric Power (Tucson, AZ)
- **HCM Systems Analyst I, II, Sr, or Lead** Company **Tucson Electric Power** Location **Tucson, AZ** Requisition ID **6064** **About Us** UNS Energy Corporation ... employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) . **Job Description - HCM Systems Analyst I, II, Sr, or Lead** Check us out. We… more
- Entergy (West Monroe, LA)
- …is critical in ensuring operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for ... **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / Purpose:** A… more
- FirstBank (Lakewood, CO)
- …There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and ... by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank...as well as internal policies and procedures. The Senior Analyst performs advanced level work individually or as part… more
- EverBank (Jacksonville, FL)
- …re-designing processes. + Coordinates service metrics and monitors results to ensure call center is delivering on customer service objectives. + Ensures that ... **Lead Quality Analyst Banking** The Lead Quality Analyst ,..., Banking ensures the quality of the performance of call center associates who deal with existing… more
- DISH Network (Englewood, CO)
- …variable compensation plan, ensuring accuracy and timely processing of incentive payments + Analyze call center data to recommend and implement call routing ... managing the data infrastructure for the sales agent variable compensation plan, call routing strategies to drive performance, and many other crucial tasks. The… more
- Mass Markets (NC)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Marriott (Bethesda, MD)
- …N **Position Type** Management This is a temporary position. The Edge Security Analyst will assist in the deployment, management, and optimization of Akamai edge ... malicious bots. The ideal candidate will gain experience with the Akamai Control Center to help configure, monitor, and fine-tune WAF rules and policies, ensuring… more
- MyFlorida (Doral, FL)
- …and must meet or exceed established contact center performance measures and contact center metrics . This position is not a remote or telework position. This ... 68900296 - OPS MEDICAL/HEALTH CARE PROGRAM ANALYST Date: Jul 25, 2025 The State Personnel...for providing full-time customer service to a high-volume Contact Center . This position is also responsible for answering recipient… more
- AbbVie (North Chicago, IL)
- …appeals, and specialty pharmacy operations + 1-2 years supervisory experience in a call center , large physician, managed care, or healthcare insurance setting ... Tik Tok (https://www.tiktok.com/@abbvie) . Job Description Purpose The Supervisor, Insurance Analyst provides leadership, support, and supervision for the Insurance … more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras an AKIMA Company is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation. In this role, you ... Agreement (SLA) Management process for the FBI National Domestic Communications Assistance Center . Candidate must have law enforcement experience and be able to… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Revenue Cycle Analyst position is responsible for facilitating (gathering, trending, reporting, monitoring, analyzing) data and analytics ... a bridge between the client, stakeholders and assigned team. The Revenue Cycle Analyst is assigned to projects of intermediate complexity and scope and is… more
