- Boston Medical Center (Boston, MA)
- Boston Medical Center ( BMC ) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. ... trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services… more
- Boston Medical Center (Brighton, MA)
- …Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely ... families, visitors and staff in a friendly courteous positive customer service manner. Identifies self. Provides informative, non-clinical information when requested… more
- UPHAMS CORNER HEALTH CENTER (Dorchester, MA)
- …Function: The Call Center Representative Level I provides exceptional and consistent customer service to all customers calling UCC's Call Center or walking in for ... all callers or walk-ins to UCC experience timely, accurate, and comprehensive service and responses to their inquiries or reason for call/walk-in. The Representative… more
- Cogent Infotech (Washington, DC)
- …of Work TSR Call Center Support Desk Deployment Perform in a Technology Service Desk environment that assists House offices staff on campus primary offices ... The House Information Resources (HIR) is seeking contractor support for providing Technical Service Support to staff of the Client Scope for Technology Service … more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix ... **Public Trust/Other Required:** None **Job Family:** Software Development **Skills:** BMC Helix, BMC Remedy,ITSM **Certifications:** Security+ CE - CompTIA… more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking an associate level **Remedy / Helix ... **Public Trust/Other Required:** None **Job Family:** Software Development **Skills:** BMC Helix, BMC Remedy,Information Technology Infrastructure Library (ITIL)… more
- Honeywell (Morris Plains, NJ)
- …practices; ITIL certification is preferred. + Proficiency in ITSM tools (eg, ServiceNow, BMC Remedy, Jira Service Desk ). + Excellent analytical, ... teams and stakeholders to understand business requirements and provide expertise in IT service management and monitoring. The future is what you make it. When you… more
- Insight Global (New York, NY)
- …An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk . ... and this role will be a part of the Service Desk team - this team is.../ Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk - Demonstrated support… more
- NuAxis Innovations (Washington, DC)
- **Tier 1 - IT Service Desk Representative** Location **Washington, DC** \# of openings **10** Salary Range (Min-Max) **00** **We are a federal IT company on a ... seeking a talented and motivated **Tier 1 - IT Service Desk Representative** for a Full-Time position....devices. + Create, log, and prioritize support tickets in BMC Helix or other ITSM platforms. + Assist with… more
- V2X (Springfield, VA)
- …Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities. ... responsibility, and professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance. This position will be based in… more
- General Dynamics Information Technology (Arlington, VA)
- …Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help ... management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required Certifications:**… more
- Insight Global (Atlanta, GA)
- Job Description Insight Global is searching for a Service Desk Analyst to join a fully remote helpdesk team for a federal contracting company. This team consists ... of experience in a helpdesk role * Strong customer service skills/professionalism * Experience with ACD systems, such as.../ Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk * Support of… more
- Butler Ag (Fargo, ND)
- …updates, following up, and possessing high attention to detail. + Utilize Help Desk management suite to document user issues and manage PC Hardware and Software. ... User account support, and process improvements within the Help desk . + Maintain accurate equipment inventory of computers, hardware...Work within and promote vision, mission, and values of BMC . + Perform other duties as assigned. Qualifications: +… more
- NuAxis Innovations (Washington, DC)
- …Full-Time position. **Overview:** The Senior Technical Lead for Tier 1 will oversee service desk operations, ensuring seamless user experiences and adherence to ... and drive user satisfaction. + Mentor and coach help desk technicians. + Interface with Tier 2 leadership to...Strong grasp of ITIL processes and hands-on experience with BMC Helix or ServiceNow. + Proven leadership, communication, and… more
- CACI International (VA)
- …work closely with various IT teams, including infrastructure, applications, security, and service desk , to establish and enforce data governance policies, ... in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air...administration. + Proven experience with CMDB tools (eg, ServiceNow, BMC Helix, Micro Focus Universal CMDB). The program uses… more
- Leidos (Reston, VA)
- …will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient ... Ticket system. Will be responsible for creating incident tickets, reports ( BMC Smart Reporting), tasks, and work orders. **Additional Primary Responsibilities:** -… more
- Boston Health Care for the Homeless Program (Boston, MA)
- …creating outgoing patient messages as needed. + Providing support as needed to the front desk staff in the BMC Clinic + Provide support to Referral Coordinator ... telephone system in a prompt, polite, and professional manner providing high quality customer service to all. You will resolve issues in a single call, but you will… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to ... devices. + Experience in generating reports using Trouble Ticket automated software. (eg, BMC Track-IT). + Performing backup and restore of software and data on… more
