- Monster (Houston, TX)
- …Results oriented Strong leadership skill Experience: Over 2 years of experience in a call center or consumer services setting. The ideal candidate will have a ... Title: Continuous Improvement Analyst Location: Houston Tx, 77002 Duration: Long-term Contract...coordination with key business and information technology teams Prepare quality business requirements or user stories, and functional design… more
- Monster (Houston, TX)
- …brands and market regions. This team is responsible for liaising with IT, Marketing, Call Center , and Operations to accomplish results for the Residential, Small ... Title: Digital Communications Analyst Location: Houston, Tx 77002 Duration: Long term...by implementing new products and services, provide operational support, quality assurance, and process improvement to multiple functions across… more
- Monster (New York, NY)
- This people manager role leads and oversees the call center workforce management function. Ensures all productivity and performance service levels are achieved ... for UNFCU's 24/7 call center ... center management team. Collaborate with the contact center quality and training team to strategically… more
- Monster (Baltimore, MD)
- …What you'll be doing: Support quality assurance activities for contact center solutions, including IVR, voice routing, call recording, and CRM integrations. ... ensure smooth operation across various components of the contact center environment. The analyst will work closely...or automation tasks. Working knowledge of voice technologies and call center workflows (eg, IVRs, ACD, … more
- Monster (Troy, MI)
- …a major clinical EMR application (Epic, Cerner, Allscripts, etc.) is preferred HDI Support Center Analyst Certification is a plus Our success as a company is ... Insurance, and a variety of other perks. Service Desk Analyst Job Description The Technical Service Desk Analyst...to customers Participate in team projects that enhance the quality or efficiency of the resolution center … more
- University of Miami (Medley, FL)
- …. The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work ... in Medley. The Call Center Quality Analyst 1 is responsible for monitoring call quality for 1) scheduling and registration calls, and/or 2)… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …Computer Science, or a related field required. + 2+ years of experience in a call center environment, with expertise in workforce management, ACD, IVR, and WFM ... Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer… more
- St. Luke's University Health Network (Allentown, PA)
- …communities we serve, regardless of a patient's ability to pay for health care. The Quality Assurance (QA) Analyst will support the development of quality ... assurance programs and perform regular monitoring activities by completing quality reviews of Access Center Clinical Triage Specialists and Patient Engagement… more
- ICF (Reston, VA)
- …agencies to provide high- quality services and products. Key Responsibilities: The on- call Senior Child Welfare and Education Research Analyst is responsible ... Description ICF seeks an on- call Senior Child Welfare and Education Research Analyst to work within our Child Welfare and Education (CWE) Line of Business. This… more
- Houston Methodist (Katy, TX)
- …of degree **WORK EXPERIENCE** + Three years of experience in a call center operation to include two years in quality assurance, process improvement, data ... tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Stanford Health Care (Newark, CA)
- …a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center Platforms is ... inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing, IVR reporting, and contact center ...Health Care job.** **A Brief Overview** The Business Reporting Analyst is a senior position responsible for identifying data… more
- Robert Half (Cincinnati, OH)
- JOB REQUISITION Americas Delivery Center - Financial Crimes Compliance Senior Analyst LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB ... firm. Where We Need You The Protiviti Americas Delivery Center is seeking a Senior Analyst to...timelines and a production-based environment. + Contributing to a high- quality delivery of project requirements and service levels throughout… more
- Georgetown Univerisity (Washington, DC)
- …difference in the world. Requirements Georgetown University's Lombardi Comprehensive Cancer Center , part of Georgetown University Medical Center ... cure cancers by linking scientific discovery, expert and compassionate patient care, quality education and partnership with the community - guided by the principle… more
- Stanford Health Care (Newark, CA)
- …Chat, SMS / Text, Video, Fax and API Integrations. * Experience with designing Contact Center Call Flows & work flows for an excellent Patient / Customer ... Stanford Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center ... as a Service). * Strong Understanding of Voice Call Flows, Cloud VoIP, Video, PSTN Calling and Softphones… more
- Georgetown Univerisity (Washington, DC)
- …and a shared dedication to making a difference in the world. Requirements Senior Research Analyst - Center for Security and Emerging Technology - Walsh School of ... Foreign Service - Georgetown University Georgetown's Center for Emerging Technology (CSET) (http://cset.georgetown.edu/) is a research organization focused on… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Senior (Sr.) Financial Analyst position is responsible for maintaining and performing complex data analysis related to the clinical or ... assigned entity or hospital and/or contractual relationship. The Sr. Financial Analyst is also responsible for independently compiling and reporting information as… more
- Leidos (Baltimore, MD)
- …with _these key required skills_ : Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call ... center services effectively. Familiarity with leading call center applications such as Amazon Connect...ability to work under tight deadlines and produce high quality deliverables. + Demonstrated excellence in research and writing… more
- Jackson National Life Insurance Company (Nashville, TN)
- …Workday and apply through Jobs Hub._** **Job Purpose** **The Distribution Command Center Analyst monitors and evaluates business processes, skill and ... quantitative analysis on daily/weekly/monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. +… more
- Jackson National Life Insurance Company (Nashville, TN)
- …and apply through Jobs Hub._** **Job Purpose** **The Sr. Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional ... a daily, weekly, and monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. + Performs real-time… more
- MD Anderson Cancer Center (Houston, TX)
- *MISSION STATEMENT * The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding ... employees and the public. *SUMMARY* The primary purpose of the Sr BOT Analyst position is to define the building automation system scope and architecture based… more
