- UCLA Health (Agoura Hills, CA)
- Description The Workforce Analyst will support the Patient Communication Center by making data related real-time decisions to alleviate impacts to Service ... daily reports and real-time dashboard to ensure the most efficient and timely workforce coverage. * Address teams falling below the Patient Communication Center … more
- Morgan Stanley (Sandy, UT)
- …to diversifying its workforce (M/F/Disability/Vet). *keywords:* WFM, workforce , call center , ACD, IEX, Genesys, analyst , logistics, contact ... Management Analyst or as a Data Analyst in a multi-channel call center...of at least 150 employees * Working knowledge of call center forecasting and workforce … more
- Leidos (Indianapolis, IN)
- …a Workforce Management Analyst , you will:** + Provide ongoing Call Center operational analysis, advance planning, and scheduling while identifying and ... **Description** Our Leidos team is looking for a Workforce Management Analyst to support the...service level objectives, and forecast staffing levels for multiple call center teams. + Work with the… more
- Rapid Response (Henderson, NV)
- Workforce Management Analyst (On Site) Department:...in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and ... backbone for thousands of alarm companies across the country. Workforce Management Analyst Role Summary The ...team in analyzing all operator handled event trends, including alarm/ call volume, alarm/ call patterns, staff productivity, and… more
- Antech Diagnostics (Loveland, CO)
- …via the Support Enablement Team. The focus of this role is providing support to the Call Center Managers and Supervisors in the evaluation of calls and call ... or near Loveland, CO** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...working understanding of all job functions of the various call center teams + Responsible for interfacing… more
- UGI Corporation (NC)
- …Center activity, staffing, and customer service levels Duties and Responsibilities: + Call Center Forecasting - Responsible for monitoring contact volumes and ... CES Workforce Management Analyst Location: NC, US...incorporating events/factors that will impact contact volumes. The WFM Analyst has primary responsibility for alerting Center … more
- JCPenney (Columbus, OH)
- …of development through feedback and coaching. + Requires a minimum of 6 months call center experience + Above average written and oral communication skills + ... Workforce Real-Time Analyst Location:Columbus, OH, United...Primary Responsibilities: + Continuous monitoring of the Customer Service Center (CCSC) Network call flow using Cisco… more
- AssistRx (Overland Park, KS)
- …CRM and workflows. + Effective communication skills: written and interpersonal. + Understands call center KPI's and possesses strong analytical skills. + Ability ... for an associate, team, department and/or organization. Within this role, the Workforce Operations Analyst serves customers by identifying, analyzing, and… more
- Chick-fil-A (Atlanta, GA)
- … experience + Workforce Management experience + Intermediate knowledge of call center management and all related calculations + Intermediate knowledge of ... As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for...Responsibilities + Coordinates appropriate staffing allocation and availability of call center staff to achieve service level… more
- Paylocity (Schaumburg, IL)
- …lines of business, time zones, and skills + Responsible for daily, weekly, and monthly call center reports which highlight call center performance ( ... Paylocity. Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce...School Diploma or Equivalent + 3 years of contact center experience analytics or workforce management. +… more
- Camping World (Englewood, CO)
- …for everything RV. **Reports to:** Director of Workforce Planning **Job Summary:** The Workforce Management Analyst is a key member of the Workforce ... operations, forecasting contact volumes, determining staffing requirements, optimizing the workforce , and reporting on operational performance and productivity. We… more
- Spectrum (Greensboro, NC)
- …skilling, maintain staffing line adherence, and coordination of decentralized Workforce Management resources for outsourcer and Charter's virtualized contact ... + Update intraday (interval) contact volume and average handle time for all call types and contact centers based on global forecasts and real-time trends. +… more
- Universal Health Services (King Of Prussia, PA)
- …Services Department is seeking a dynamic and talented Associate Application Analyst - Workforce Management Systems. The Associate Application Analyst ... maintenance or enhancement issues assigned by the UHS Customer Support Center . Implements modifications to existing applications that will effectively accomplish… more
- Otis Elevator Company (Tallahassee, FL)
- …Offices Remote Location, Remote City, FL, 33408 USA **Job Title:** Senior System Analyst - Workforce Management & Total Rewards **Role Overview** **:** Moving ... the desired requirements and specifications + Managing maintenance/configuration/break/fix of Workforce Management (WFM) Tool + Assisting with maintenance/configuration of… more
- Geisinger (Danville, PA)
- …and efficient utilization of resources. Accountable for real-time monitoring of workforce performance during Contact Center hours of operations, alerting ... center locations and diverse groups. + Monitors real-time call and non- call performance and activity to...utilized for forecasting and scheduling. + Coordinates with vendor workforce management to balance contact volumes and staffing needs.… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $60,308.00 - $96,492.00 The Information Security Analyst is a member of the information security team and works closely with ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... care, education, and research. **Organization:** VICTR **Job Summary:** Associate Application Analyst - VICTR This is a full-time/exempt term position lasting six… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... research. **Organization:** HealthIT Vendor Product Team **Job Summary:** This Application Analyst supports one or more healthcare products or applications including… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... ERP Application Support & Security **Job Summary:** This Senior Workday Application Analyst position will be a part of the Workday ERP-Administrative Applications… more
- MSC Industrial Supply Co. (Atlanta, GA)
- …and accuracy of associate staffing. This role responsible for the contact center workforce management and reporting activities including forecasting, scheduling, ... to maintain business service levels while minimizing operating costs. * Working with call center supervisors and/or managers daily to ensure that call… more