- Prosper (Phoenix, AZ)
- …as a Real-Time Specialist and play a vital role in optimizing our contact center operations. You'll monitor performance metrics in real-time, identify trends, ... role offers a pathway to advance to an Operations Analyst or equivalent position within 2-3 years through developing...of 2+ years related work experience required Understanding of contact center operations (preferably for Prosper's products… more
- Hackensack Meridian Health (Neptune City, NJ)
- …related field or equivalent work experience. + Minimum of 1 year of experience in a contact center environment OR a current active Patient Access Center team ... a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
- Entergy (Little Rock, AR)
- …Analyst I to join our team. This role focuses on optimizing contact center operations through accurate forecasting, efficient scheduling, and meticulous ... **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid...and reward outcomes **Job Segment:** HR, Manager, Procurement, Call Center , Data Analyst , Human Resources, Management, Operations,… more
- DriveTime (Mesa, AZ)
- …+ Ensuring the integrity and 100% accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and ... identify defects and/or areas for concern. + Act as the liaison to Contact Center leadership, assisting with the implementation of new call, email, and SMS… more
- Texas Health Resources (Arlington, TX)
- …with WFM Software (NICE, IEX & NPM) (PREFERRED) . Experience with contact center call prioritization, skill-based routing, and Avaya CMS Supervisor or other ... telephony applications (PREFERRED) **What You Will Do:** . Produce contact center short- and long-term demand forecasts...desk tickets and drive to desired resolution . The WFM Analyst will work with other … more
- Amazon (Dallas, TX)
- Description At MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm ... KPIs and site level performances thereby delivering as global WFM POC for the team. The expectation is to...3+ years of human resources experience - Experience in contact center operations - Experience with HR… more
- Henry Ford Health System (Detroit, MI)
- …of the corporation. Additional Information + Organization: Corporate Services + Department: Ambulatory Contact Center + Shift: Day Job + Union Code: Not ... of service to Henry Ford patients within a call center environment. The scheduler analyst must have...contact distributions of the work product. The scheduler analyst must also have a clear and working understanding… more
- First National Bank of Omaha (TX)
- …maintains daily operations and provides strategic workforce planning support within the contact center environment. This role analyzes and reports on call ... business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce Management ( WFM ) system...WFM system + Conducts daily meetings with call center management to review month-to-date staffing trends and its… more
- Entergy (West Monroe, LA)
- …reports to develop short-term and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and track the impact of ... Entergy Services, LLC **Job Summary / Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This role is critical in… more
- Community Health Systems (Franklin, TN)
- **Job Summary** The Senior Applications Systems Analyst contributes to a collaborative environment where usable, viable, and feasible solutions are developed to meet ... product enhancements and updates. As a Senior Applications Systems Analyst , at Community Health Systems (CHS) - Shared Business...a focus on the integration and optimization of UKG WFM Pro. + Lead efforts to evaluate and correct… more
- Amazon (Tempe, AZ)
- …in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability ... Workforce Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time...with automatic contact routing, VoIP and any contact center case management tools. - Basic/Working… more
- Mastercard (O'Fallon, MO)
- …their greatest potential._ **Title and Summary** Manager, Consumer Support Services Global Contact Center Management Consumer Support Services Manager, Real Time ... whom monitor and co-manage the productivity performance of supported business lines contact center operations to ensure data integrity, service level agreements… more
