- Sunrun (CA)
- …workflows. + Collaborate with Salesforce developers and administrators to implement CTI adapters, UI enhancements, and call transcription capabilities. + ... Cloud Voice, including: + Setup and configuration of Contact Lens + Salesforce CTI integration and softphone customization + Live call transcription and… more
- Robert Half Technology (West Des Moines, IA)
- …monitoring tools. * Ability to troubleshoot telephony integration deployments, including media, CTI , Call Event-related issues. * Broad knowledge of information ... experience with other Genesys Cloud CX capabilities, such as call recording, transcripts, Knowledge Center, Voice-of-Customer Surveys, and reporting Experience… more