- Resource Label Group, Inc (Longmont, CO)
- …Certification Certified Contact Center Manager (CCCM) or Certified Customer Service Manager (CCSM) ITIL Certification for managing IT service ... standard. Our mission is simple: deliver high-quality products, fast service , and unparalleled customer service ....private equity firm. Role Overview We are seeking a Customer Experience Operations Manager with deep experience… more
- ManTech International (Herndon, VA)
- …operations teams An Information Technology Infrastructure Library ( ITIL ) v4 certification Cybersecurity Service Provider experience Proficiency ... journey starts now-innovate and excel with MANTECH! ManTech seeks a motivated, career and customer -oriented Service Catalog Manager to join our team in the… more
- Vantage Point Consulting (Fort Worth, TX)
- …and frameworks. Qualifications: * Education: Bachelor's degree in computer science, Information Technology , or related field. * Certifications: Citrix ... translating business requirements into technical architectures, designing and implementing the infrastructure . * Customer Engagement: Gather customer … more
- Sun Country Airlines (Minneapolis, MN)
- …updates Write and review business justifications to fund projects that improve the IT Service Management, ITIL and ITOM practices Manage and analyze large sets ... use of Knowledge across the organization as the Knowledge Manager . This role is responsible for development work through...Knowledge of Agile Development organizations 2+ years of IT Service Management experience practicing ITIL and ITOM… more
- BioSpace (North Chicago, IL)
- …experience in lieu of degreein Information Technology and/or Information Security. Experience managing managed service provider outcomes, including SLA ... contractual obligations, working through gaps, and ensuring optimization of delivery of service . 5+ yrs. of experience in utilizing ITIL Framework, including:… more
- Flybridge Staffing (Boca Raton, FL)
- …ITSM tools, call management, remote access, and monitoring tools. Familiarity with ITIL Service Operations and formal processes (incident, change, problem, and ... delivery. Develop and implement support strategies and continuous improvement initiatives. Ensure service levels and customer satisfaction targets are met or… more
- NuAxis Innovations LLC (Washington, DC)
- …FTE enterprise IT support services contract, ensuring the delivery of high-quality, customer -focused technology services across a dispersed and field-heavy user ... a federal IT company on a mission to make customer experience (CX) the center of every government solution....desk, network, server, and cloud operations. Ensure compliance with ITIL practices for service delivery, change, incident,… more
- Diverse Lynx (Chicago, IL)
- Service Delivery Manager Location: Chicago IL More than 10 years in IT infrastructure of which 2 plus years directly working with customers and should have ... years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk, Cloud...onshore / offshore model, 3 tier model (offshore, account, customer ) experience would be a plus. Experience of managing… more
- Welltower, Inc. (Dallas, TX)
- …will be expected. MINIMUM REQUIREMENTS Education & Experience: Bachelor's degree in Information Technology , Business Administration, or a related field (or ... you on our best-in-class team. ABOUT THE ROLE The Service Delivery Manager will oversee the delivery...service delivery processes and implementing best practices. Align ITIL processes (eg, incident, problem, and change management) with… more
- Digital Realty (Ashburn, VA)
- …and regulatory requirements. What you'll need *Bachelor's degree in Computer Science, Information Technology , or a related field. *5+ years of experience ... Job Description Position Title: Product & Application Release Manager Location: Boston, Atlanta, Ashburn Your role We...bridges the gap between product, engineering, QA, DevOps, and customer success teams, ensuring that all customer … more
- Compu-Vision Consulting, Inc. (Chelsea, MA)
- …and focused on avoiding customer issues. Qualifications: Bachelor's degree in Information Technology , Computer Science, or a related field, or equivalent ... accuracy and efficiency. Support CMDB integration with other IT Service Management (ITSM) processes and tools, such as Incident,...Dynamics: Expected to work closely with a Senior Project Manager and train team members. Customer -Centric: Must… more
- CACI International, Inc. (Chantilly, VA)
- Operations Manager (ServiceNow) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... Travel: Local * * * The Opportunity: CACI is looking for an Operations Manager to provide hands-on technical guidance and oversight to a team of Platform Architects… more
- Tyson Foods, Inc. (Springdale, AR)
- …documentation to complete once an offer has been extended. Job Details: As a Staff Service Manager of Unix Systems on the IT Team, you will be responsible ... request management. Overseeing the delivery of IT services, ensuring adherence to service level agreements (SLAs) and meeting customer expectations. Collaborate… more
- TD Bank Group (Mount Laurel, NJ)
- …who can provide you more specific details for this role. Line of Business: Technology Solutions Job Description: The IT Operations Analyst IV provides a broad range ... of operational service / support which may include environment management, maintenance,...and incident management and/or production support activities to enable technology for own area of specialization. Depth & Scope:… more
- The LaSalle Group (Des Plaines, IL)
- …management, etc.) is highly preferred Bachelor's degree in Engineering, Computer Science, Information Technology , or Business is highly preferred, but not ... such as CISA, CISSP, CEH, CIPT, CDPSE are preferred. Familiarity with information technology , business processes and financial reporting audits and familiarity… more
- Slate (Warsaw, IN)
- …of sensitive data. What you bring to the team Education: Bachelor's degree in information technology , Computer Science, or a related field. A master's degree or ... as CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager ), or CEH (Certified Ethical Hacker) are optional… more
- Strategic Staffing Solutions (Detroit, MI)
- …support surveys and feedback, and implement initiatives to enhance the customer experience. Champion ITIL best practices, ensuring standardized processes ... Service Management, or similar. Familiarity with enterprise IT infrastructure , including networking, cloud services (AWS, Azure, or GCP), endpoint management,… more
- Syntricate Technologies (Austin, TX)
- …Partners with the primary goal of rapid resolution in the event of a service outage, degraded customer experience, impaired business process, or risk to ... in a highly collaborative setting, you'll be a critical member of the Service Operations team supporting Wallet & Payments. You'll work jointly with Engineers,… more
- Management Applications, Inc. (Chicago, IL)
- …the technology investment and eliminate data and knowledge silos. Improve the customer service experience and ease of access to help desk. Management of ... and objectives: Maintain mission critical system at optimal levels; Safeguard Entity technology investment; Ensure high availability of information required to… more
- CACI International, Inc. (Norfolk, VA)
- …relationships between customers, teaming partners, and vendors Facilitate the delivery of information technology services Oversee user support and system output ... Operations Manager Job Category: Project and Program Management Time...Experience managing legacy system operations Understanding of modern IT service delivery Project management certification Additional Information :… more
