- Warner Bros. Discovery (New York, NY)
- …best selves. Here you are supported, here you are celebrated, here you can thrive. ** Analyst , CX Data & Insights ** Your New Role As the Analyst for ... CX Data & Insights , specializing in AI/ML & Automation Initiatives, you will...Define and drive the AI/ML and automation roadmap for CX Data & Insights , aligning… more
- Warner Bros. Discovery (New York, NY)
- …here you can thrive. Your New Role As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, and day-to-day implementation ... stakeholders across the organization access to foundational CX data . + P artner with Dynamic Insights pillar to operationalize CX -driven partner KPIs by… more
- FirstBank PR (San Juan, PR)
- …and synthesizing third-party research, internal surveys, and Voice of the Customer (VoC) data to generate actionable insights that drive improvements in customer ... plays a critical part in supporting the Customer Experience ( CX ) team by transforming complex data into...channels (surveys, NPS, social media, complaints, etc.) into cohesive insights to drive CX strategy. . Develop… more
- City National Bank (Los Angeles, CA)
- *CLIENT EXPERIENCE INSIGHTS ANALYST * WHAT IS THE OPPORTUNITY? The CX Insights Analyst works with product and business unit stakeholders across the ... CX research programs. And finally, it includes leveraging CX data to create dashboards and reports...mid-level stakeholders across the organization * Help assess new data sources for service & digital insights … more
- City National Bank (Los Angeles, CA)
- …experience level* *In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit stakeholders ... *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or...CX research programs. And finally, it includes leveraging CX data to create dashboards and reports… more
- BlackRock (Princeton, NJ)
- …the globe, and 3. Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights , analytics, marketing, ... acquiring, harmonizing, and managing MASS Model third party client data for reporting purposes. The metrics produced by the...**About Client Experience** Our mission within the Client Experience ( CX ) organization is to make it easier for clients… more
- Newegg Inc. (Diamond Bar, CA)
- …capability to manage multiple priorities and projects. + Skilled at translating data insights into actionable business strategies. + Demonstrates a customer- ... forecast staffing needs, and identify operational gaps. + Provide data -driven insights and recommendations to improve efficiency,...meet evolving business needs. + Collaborate with IT and CX teams to analyze IVR data , identify… more
- AltaGas (Springfield, VA)
- …cross-functional improvements. * Maintain clear documentation and version control of all CX visual artifacts and insights assets. **Qualifications, Skills and ... **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's customer… more
- Stanford Health Care (Newark, CA)
- …Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and metrics and ensuring the integrity of all data used ... (United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting … more
- General Motors (Warren, MI)
- …team ensures operational excellence by providing tools, resources, and data , analyzing sales trends, streamlining processes, training staff, and collaborating ... opportunity for you. **The Role:** As the **Commercial Onboarding Analyst ** **,** you will play a critical role in...our Commercial customers. This role supports Field Sales, API Data Services, and Connected Vehicle activities for Fleet and… more
- Parker Hannifin Corporation (Cleveland, OH)
- Digital & IT Senior Analyst - Website Optimization and Compliance Location : CLEVELAND, OH, United States Job Family : Information Technology Job Type : Regular ... In partnership with the Search Engine Marketing Manager, this role designs data -driven plans that optimize for AI results (AEO/GEO) through both content and… more
- Palo Alto Networks (Santa Clara, CA)
- …intelligent solutions. + Predictive Analytics & Proactive Solutions: Leverage machine learning insights from CRM data to identify case trends, proactively ... of precision that drives great outcomes. **Your Career** As an IT Business Analyst , you will be the strategic force transforming our Customer Support operations… more
- Book of the Month (New York, NY)
- …collaborate with the CX team to gather and report on member insights . + Influencer Program Management : Coordinate our monthly influencer program. Over time, ... Mission: Our Digital Marketing Analyst role is designed to accelerate the development...: Compile and analyze member lifecycle performance and campaign data . Conduct tests and interpret results to drive LTV… more
- Coinbase (Boise, ID)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA… more
- Coinbase (Charlotte, NC)
- …supported. The CX Analytics Engineering team bridges the gap between data engineering, data science, and business analytics by building scalable, impactful ... data solutions. We transform raw data into actionable insights through robust pipelines,...doing (ie. job duties):**.* Analytics engineer is a hybrid Data Engineer/ Data Scientist/Business Analyst role… more
- Microsoft Corporation (Redmond, WA)
- …partners to expand reach and accelerate D365 Contact Center revenue. + Customer & Market Insights * Use data -driven insights to inform the product roadmap ... through vertical market expansion, strategic partner ecosystems, and customer experience ( CX ) innovation initiatives. + Monitor and report key performance indicators… more
- Coinbase (Salem, OR)
- …and optimizing customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive projects that ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our...meaningful business impact. You'll have the opportunity to transform data into valuable business insights and help… more