- Walmart (Bentonville, AR)
- …harmful, trust-eroding driver experiences. We own the Driver Experience Escalation & Response (DEER) program-transforming escalated driver pain points into ... Product, Engineering, and Store Ops. Your responsibilities extend beyond reactive escalation management. This is a system design and cross-functional governance… more
- Amazon (Nashville, TN)
- …BNA12 in Nashville, TN. Middle Mile (MM) Partner Manager team is seeking an Escalation Specialist who will work with the team to develop, execute, and manage carrier ... standard work, with slight deviation outside of standard work. The MM Escalation Specialist escalates when actions needed deviate from available procedure and work… more
- Percepta (Dearborn, MI)
- …every stage of the automotive and mobility customer journey. As an ** Escalation Support Specialist** (specializing in the automotive industry) working **hybrid** in ... your career growth, and celebrates your contributions. **What You'll Be Doing** The ** Escalation Support Specialist** plays a vital role in delivering a smooth and… more
- Cognizant (Bothell, WA)
- …that leverages modern technologies to improve business operations. The **Mapping Escalation Specialist** is responsible for handling time critical and sensitive ... related to mapping operations. The Mapping Escalations Specialist should be trained in escalation protocol and be able to resolve difficult and complex issues in a… more
- MongoDB (Salt Lake City, UT)
- Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with ... on root cause analysis, prevention, and knowledge transfer + Track and analyze escalation trends to contribute to continuous process improvements + Lead or support… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Escalation Specialist position is responsible for acting as a liaison between the patient and the hospital, the Physician Organization (PO) ... and/or payers for billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues that may require in-depth research… more
- Sunrun (CA)
- …contribute to and enforce processes, training, and consequences based on customer escalation insights. + Deliver world-class customer experience for customers led by ... Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution. **REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)**… more
- City National Bank (Concord, NH)
- *PREMIER MORTGAGE CLIENT SERVICING ESCALATION MANAGER* WHAT IS THE OPPORTUNITY? CNB currently has a client set that are ultra-high net worth clients that will ... activities, issues, or inquiries * Acts as a liaison and owner of every escalation or issue between the advisors, their clients & internal departments to provide… more
- MongoDB (New York, NY)
- MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine ... East Coast Hours (9am to 5pm EST). If you're passionate about being an Escalation Engineer working with our largest enterprise customers and are open to flexible,… more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across the… more
- Palo Alto Networks (Santa Clara, CA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Palo Alto Networks (Santa Clara, CA)
- …engineers to build environments where our customers and employees thrive. In this Cloud Escalation Engineer - Prisma Access role, you will act as a liaison between ... our Development Operations teams, as well as our support teams to assist in escalations. While this role is similar to a Site Reliability Engineer (SRE) and lives in the same organization, here you will provide more opportunities to tackle critical end-user… more
- TEKsystems (Alpharetta, GA)
- …daily * Cases come through Salesforce or CFPB portal, which is distributed to each escalation analyst's que * Will be tasked within taking a look at a dispute, to ... ensure consumer provided enough details * If information is missing, will be in charge of researching and also contacting the consumer to gain additional information * Once all information is received, will process the case or escalate to the legal team for… more
- Amazon (Arlington, VA)
- …Role Overview: This position leads a specialized team within Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q), handling critical VP, SVP, and ... CEO-level Executive Escalations (EE) for Amazon's Fraud and Abuse Prevention (FnAP), Community Risk (CR), Perfect Order Experience (POE), and Muti-functional Escalations (MPE) vectors. Their team of 7 specialized Risk Managers manages 300+ high-priority cases… more
- Rady Children's Hospital San Diego (San Diego, CA)
- …other behavioral health practices to educate and train RCH staff on de- escalation principles, conflict resolution and resiliency. When appropriate practices as a ... member of the multi-disciplinary team providing on-site training support to employees. May provide support & debriefing to RCHSD staff foll.owing traumatic events. Works collaboratively with all facets of hospital wide critical response efforts. MINIMUM… more
- Zscaler (San Jose, CA)
- …help shape the future of cybersecurity. **Role** We are looking for a Staff Escalation DevOps Engineer to join our Shared Platform Services team. This is a hybrid ... role based out of our San Jose, CA office (3 days a week), reporting to the Sr. Manager, Software Engineering QA. You will be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of reliability, availability, and… more
- Walmart (Bentonville, AR)
- …ensure all items comply with established policies, rules, and guidelines. + ** Escalation Triage & Action:** Triage escalations by reviewing items and listings, ... taking appropriate action on products, and providing feedback to improve rules, tools, or processes. + **Risk Analysis & Investigation:** Review and investigate item reports for gaps, trends, or emerging risks, including analysis of internal data, external… more
- OneMain Financial (Evansville, IN)
- …+ High School Diploma/GED + 1-2 years of customer service in escalations environment + Possesses exceptional verbal and written communication. + Strong problem ... This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis across OneMain, driving change directly and through effective organizational partnerships.… more
- Cisco (Austin, TX)
- …this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant ... portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage… more
- Microsoft Corporation (Washington, DC)
- …monitoring and controlling by reviewing risks and issues, acting as the primary escalation point for any customer or technical issues, and reviewing and approving ... original contract and subsequent change requests. Acts as an escalation point should the contract not be of the...delivery team (Consulting Project Managers [CPMs]) as a primary escalation point for any delivery issues. Monitors the health… more