- Newegg Inc. (Diamond Bar, CA)
- …quality and report accuracy. + Manage cloud -based contact center technologies ( Genesys Cloud , Amazon Connect), including configuration and user support. ... experience managing cloud -based contact center platforms such as Genesys Cloud or Amazon Connect. + Strong background in workforce management, including… more
- Duquesne Light Company (Pittsburgh, PA)
- …+ **Leverage Cloud -Based Contact Center Platforms:** Utilize tools such as Genesys Cloud , NICE CXone, Five9, or Verint to manage and optimize ... in this Role Include:** + Hands-on experience with contact center systems, particularly cloud -based platforms such as Genesys Cloud , NICE CXone, Five9,… more