- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance...Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree ... Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident Manager oversees the processing and resolution of service… more
- Montage Marketing Group (MD)
- Job Title: Operations Center Help Desk Manager Location: Hybrid or Remote Employment Type: Full-time, Exempt Salary: $75,000-$85,000 Annually Are you a ... seasoned Customer Service Help Desk Manager looking for...service level agreements (SLAs). + Configure ticketing workflows, create incident request/templates, and enforce procedures for incident ,… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36590 **Summary** ** Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... interest of our nation. SecuriGence is seeking a talented ** Help Desk Manager ** to ...areas for improvement. + Implement industry best practices for incident management, problem resolution, and knowledge management. + Develop… more
- BrightSpring Health Services (Louisville, KY)
- …ahead of the implementation schedule. + Captures relevant information to ensure the Help Desk and MODs can provide effective support. + Creates knowledgebase ... Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the ...articles based on the above and ensures Help Desk awareness to the new KB… more
- Extra Space Storage (Salt Lake City, UT)
- …of our employees recommend us as a great place to work. **Job Summary** The Service Desk Manager oversees the operations of the line I Service Desk teams, ... and ensuring a high level of service delivery. The Manager will develop and implement long-term strategies to grow...MCSA) may be considered. + Experience: 5+ years of help desk or IT operations experience, with… more
- ARSIEM (Arlington, VA)
- …ARSIEM is looking for a Lab Manager I (Technical Engagement Network (TEN) Help Desk Technician) to support onsite incident response to civilian ... of our Government clients in Arlington, VA. Responsibilities + Serve as the first-level Help Desk for the TEN Lab's systems and accounts + Assist new user setup… more
- TekSynap (Springfield, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- Robert Half Technology (Omaha, NE)
- Description We are looking for an experienced Help Desk Manager /Endpoint Services Supervisor to oversee a dynamic IT support team in Omaha, Nebraska (onsite ... collaborative, customer-first culture. Responsibilities: * Lead and mentor the Service Desk team, providing training and opportunities for skill development. *… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology ... impact on the country's most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance)… more
- ManTech (Stennis Space Center, MS)
- **ManTech** seeks a motivated, career and customer-oriented **Service Desk Manager ** to join our team in the **Stennis, MS area** . In this role you will manage ... the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident management, including oversight of… more
- Robert Half Technology (Los Angeles, CA)
- Description We are looking for a Help Desk Manager for overseeing technical support operations across multiple client locations. You'll lead a dedicated ... account management using MS Active Directory, Office 365, and more. + Manage incident and request tickets through ITSM systems. + Coordinate large-scale IT projects… more
- BOOZ, ALLEN & HAMILTON, INC. (Doral, FL)
- Incident Manager Key Role: Own the ... incident management processes. Work closely with the help desk team to fully understand service interruptions ... PowerBI, Tableau, or Excel + Experience with ServiceNow + Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs + Secret clearance… more
- CACI International (Chantilly, VA)
- Integrated Service Center - Incident Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... is seeking a highly energetic Integrated Service Center - Incident Manager to work in the VA...Foster a culture of service with the staff to help deliver a positive customer experience for users with… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for event/ incident resolution, and provide FAQ ... ** Help Desk Specialist** **Category:** Business Consulting,...Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher… more
- ManpowerGroup (Green Oaks, IL)
- **Title:** Help Desk Level 1 **Location:** North Chicago, IL **Duration:** 12 Months | 100% Onsite **Pay Range:** $20/ hr to $23/ hr (On W2) We are looking for a ... **" Help Desk Level 1** " to join...+ Provide Level 1 support including daily issue management, incident resolution, and troubleshooting. + Ensure compliance with corporate… more
- SMX (Fort Belvoir, VA)
- …all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for... ticket and personnel metrics to the prime project manager + Assist Cyber Operations with continuous monitoring activities… more
- International Rescue Committee (New York, NY)
- Requisition ID: req58954 Job Title: Global Service Desk Manager Sector: Information Technology Employment Category: Regular Employment Type: Full-Time Gross ... Hybrid Job Description Job Overview/Summary: In the Global Service Desk Manager role you will be at...be crucial in maintaining IRC's esteemed reputation in providing help to our clients. Major Responsibilities: People Management +… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the ... US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft. Detrick,...DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and… more
- TekSynap (Washington, DC)
- …and resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as the ... + Provide user support via remote connectivity. + Provide basic incident evaluation, fault isolation, analysis, and troubleshooting, and resolution of issues,… more