- CGI Technologies and Solutions, Inc. (Arlington, VA)
- ** Helpdesk Manager SME** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0421 ... Description:** CGI Federal has an exciting opportunity for a Helpdesk Manager within our Intel sector advancing the national... Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and effective… more
- Chenega Corporation (Springfield, VA)
- …customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in Springfield, VA. ... **Req ID:** 38318 **Summary** **Lead Helpdesk Specialist** **Springfield, VA** Are you ready to...Responsible for providing technical training and support to Help Desk agents related to computer systems, hardware, or software… more
- Chenega Corporation (St. Louis, MO)
- …customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in Springfield, VA. ... **Req ID:** 38312 **Summary** **Junior Helpdesk Specialist** **St. Louis, MO** Are you ready...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Trace Systems Inc (Shaw AFB, SC)
- Job Overview Job Title: Helpdesk Specialist II Location: Shaw AFB, SC This position is pending contract award. Job Responsibilities Trace Systems is actively ... recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air...and external links and circuits; + Serve as focal point for ASIs and time change order/item (eg, NOTAMs,… more
- EJ (East Jordan, MI)
- …of Windows Server operating systems including ADUC + Daily operations responsibilities: + A/V point person + Service Desk Incidents and Service ... and the core values of the company. + Initial point of contact for all IT Department technologies. Requires...assurance + Recommends solutions for repetitive problems and IT Service Desk processes and procedures + Keeps… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- **Overview** The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous ... ongoing needs of the organization._ **Job Locations** _US-IL-Chicago_ **Title** _IT Service Desk Lead_ **ID** _2025-2300_ **Category** _IT_ **Type** _Full-Time_ more
- City of New York (New York, NY)
- …setting goals for team members where needed and being a reliable resource and escalation point as part of Service Desk ticket management and resolution. ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- TEKsystems (Austin, TX)
- …OS + Office 365 + Active Directory Job Description: Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume ... Windows based devices + Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner. + Triage high impact events +… more
- Kellermeyer Bergensons Services (Oceanside, CA)
- …+ Experience with a helpdesk ticketing system like FreshService or other service desk solution is preferred + HAM (hardware asset management) SALARY RANGE ... a culture built on respect, opportunity, and pride in service . Position Summary This position provides IT desktop support...providing support for all assigned areas as a first point of contact. Maintains customer value according to standards… more
- Daisy Brand (Casa Grande, AZ)
- …Description Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end ... the traversal of ladder and elevated environments. PREFERENCES (familiarity with): + Fresh Service - Helpdesk software + Smart devices -iPhone /iPad/ Android +… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** **Call Center/Help Desk Technician III (BWAK)** We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III** to ... software for device life cycle. + Monitor and update service requests and incidents within the IT Service...telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any… more
- L3Harris (Colorado Springs, CO)
- …domains in the interest of national security. Job Title: Sr. Associate Network/ Helpdesk Engineer Job Code: 30366 Job Location: Colorado Springs, CO Job Schedule: ... closure of POA&Ms and facilitate with the Agency-designated security Point of Contact (PoC)/ISSO any related remediation activities Perform vulnerability/risk… more
- Ethos Veterinary Health (Bothell, WA)
- …+ Communicate front desk updates/announcements via employee communication platforms + First point of contact to NVA Helpdesk for front desk -related ... (first point of contact = receptionists, second point of contact = Client Service Manager,...+ Works to optimize client experience + Implements client service initiatives with front desk team +… more
- Unilever (El Segundo, CA)
- …AnyDesk, LogMeIn, etc.) + Ticketing system experience (FreshService, ServiceNow, Jira Service Desk , etc.) **Certifications (Preferred)** + CompTIA A+, Network+, ... **About the role:** The IT Support Technician II serves as the primary point of contact for all technology-related support requests across the organization. This… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …EDI RIB Services and Release Management Automation Support SharePoint Identity Management Service Desk Applications Asset Management etc. Responsible for the ... to Merchandise Systems E-Commerce Supply Chain Systems Store Systems Point of Sale POS Financial Systems Human Capital Applications...Services (Hardware & Software). - Prioritize and respond to Service Desk requests within the parameters set… more
- CACI International (Hampton, VA)
- …Distributed Common Ground System (AF DCGS) and is integral to the success of the Enterprise Service Desk . As the first point of contact for regional hub ... and Configuration Management as part of the AF-DCGS Enterprise Service Desk (ESD). * Work with government...* ITIL v4 certification Desired Qualifications: * Enterprise Level Helpdesk and Customer Service Experience * A… more
- Applied Technical Services, Inc. (Marietta, GA)
- …IT Services and Cybersecurity Operations, ensuring exceptional client satisfaction, proactive service delivery, and operational excellence. This role manages a team ... of helpdesk technicians, systems operations engineers, and security operations analysts...and client relationship skills. The successful candidate will transform service delivery from reactive to proactive, building lasting client… more
- ManpowerGroup (Seattle, WA)
- …Experis W2 **What's the Job?** + Our Client's IT Support Engineer is the first point of contact for technical support service requests. Our IT Support Engineer ... operating systems in a corporate setting. + Experience working in helpdesk or desk -side support environments. + High school diploma or equivalent; associate… more
- NANA Regional Corporation (Fayetteville, NC)
- …Fundamental experience in the setup, operation, and troubleshooting of operating systems within a helpdesk or service desk environment. + Must have DoD 8570 ... Compass Point is looking for a Systems Analyst to...you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several… more
- Entre Technology Services (Bozeman, MT)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... medium IT projects. If you have a passion for customer service , enjoy solving the tough technical problems, designing exceptional solutions and have an eye for the… more