- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure...effective handling and resolution of IT incidents to minimize service disruptions and maintain optimal IT service … more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and ... effectively lead the bridges/war rooms * Effectively lead the Incident bridges by taking charge...with global communications teams for status page and external customer communications throughout the lifecycle of the incident… more
- Ally (Lansing, MI)
- …a customer -centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly ... ourselves to think bigger in the journey to deliver customer -obsessed tech solutions. To read more about what our... incident . * Maintain and improve Ally's CyberSecurity Incident Response plan. * Lead audit management… more
- Link Solutions Inc (Adelphi, MD)
- …management system to monitor, track, and report on service requests and incident statuses. + Lead incident response activities by coordinating with ... quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO...for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our… more
- Palo Alto Networks (Santa Clara, CA)
- …quickly remediate situations in customer environments worldwide. **Your Impact** Incident Response Leadership + Lead and coordinate a technical ... we all win with precision. **Your Career** As an Incident Commander for our Network Security products, you will...of spearheading the response and resolution efforts for critical customer operational issues, such as service disruptions… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …configurations such as in the ServiceNow Major Incident Management module. + Lead continual service improvement initiatives for Major Incident Management ... and related practices. + Function as a lead business partner with Major Incident Management...documentation for support, status, and issue resolutions. + Review customer survey responses and resolve customer concerns.… more
- Capgemini (Austin, TX)
- …objective is to restore IT services as soon as possible. The role of Major Incident Manager is embedded into Service Management Team and therefore works closely ... with Incident Management, Problem Management, Change Management, Service Desk Capgemini Service Tower Management Leads, Service Delivery Managers and at… more
- Comcast (Centennial, CO)
- …events like Formula 1, the UEFA Euros, the Olympics and more. **RESPONSIBILITIES** + Lead service incident investigations to resolution in order to ensure ... video publishing requirements. Our Cloud Video Platform (CVP), provided as a service , offers our customers a diverse product catalogue. By leveraging Comcast CVP,… more
- Palo Alto Networks (Arlington, VA)
- …+ Ensure the consistency and quality of our services and highest level of customer service + Integrate threat intelligence into our services by deepening the ... and in scaling a profitable business. The individual will lead our North America incident response team...+ Partner with the Unit 42 executive team and service line leaders to develop and execute strategy for… more
- CACI International (Sterling, VA)
- … management processes. The ideal candidate will work closely with the QA Lead to ensure network incident management practices align with ITIL standards ... Network Incident Management Quality Assurance Analyst Job Category: Information...and contribute to the overall quality of IT service delivery. **Responsibilities:** + Assist in developing and maintaining… more
- University of Miami (Miami, FL)
- …for a full-time IT Security Incident Response Leader. The IT Security Incident Response Leader will lead the proactive incident detection, response, ... to, enterprise IT services, lines of business, public relations, legal counsel, and customer call centers). + Initiates the security incident response process… more
- Guardian Life (Holmdel, NJ)
- …Major Incident , Problem, and Change & Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage ... Life is looking for a dynamic Manager of Major Incident , Problem, and Change & Release Management to join...and excellence. + Partner with the Head of IT Service Management to mature and optimize ITSM processes, and… more
- Google (Austin, TX)
- …or identifying them in their early stages, minimizing downtime and improving customer experience. **Role Description:** As an Incident Manager, you'll perform ... the status quo in the Internet industry. On GFiber's Incident Management team, our NOC engineers resolve outages efficiently...incidents are prioritized based on their business impact and customer satisfaction. As a Single Thread Owner, you will… more
- Microsoft Corporation (Redmond, WA)
- …of lives around the world. Microsoft is one of the largest enterprise service companies in the world. Security represents the most critical priorities for our ... We want to reshape security and empower every user, customer , and developer with a security cloud that protects...world. Are you looking for an exciting opportunity to lead Microsoft's response efforts to protect customers around the… more
- Palo Alto Networks (CA)
- …networking environments following security incidents. Working in conjunction with the Unit 42 service delivery team, you will lead and oversee Unit 42's external ... recovery partners as well as liaise with customer contacts, ranging from technical subject matter experts to...clients. **Your Impact** + Develop (in collaboration with the Incident Response lead ) a unified and holistic… more
- Infinite Campus (Blaine, MN)
- …as facilitating incident identification, communication and resolution to ensure that service levels are maintained. You will be a focal point for customer ... than eight million students. What you'll do As an Incident Commander, you will be responsible for helping establish...Who you are You are a leader; able to lead during a crisis. You are an excellent communicator,… more
- Shuvel Digital (Pensacola, FL)
- …providing cyber detection, incident response, and recovery coordination services to the customer . * Lead activities and technical direction of CIRT staff to ... Active TS with SCI Eligibility required. Job Description: The Deputy Cyber Incident Response Team (CIRT) Manager ensures exceptional service for managed… more
- Electrosoft (Atlanta, GA)
- Incident Management/Governance Risk Compliance Engineer Posted: 08/29/2025 Electrosoft Services, Inc. is an award-winning company that provides comprehensive ... apply and share in the many benefits and opportunities we offer. Incident Management/Governance Risk Compliance Engineer + Support the Administration, Operations and… more
- Robert Half Technology (San Diego, CA)
- …Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction. + Ensure effective configuration ... Description We are seeking an experienced IT Service Desk Lead to oversee a...Strong analytical and troubleshooting skills. + Excellent communication and customer service skills. + Ability to manage… more
- CACI International (Sterling, VA)
- Technical Lead Service Management Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... * **The Opportunity** : CACI is seeking an experienced Service Level and Performance Management Lead with...service level and performance strategy, aligning with the customer 's documented strategy while supporting service optimization.… more