- AT and T (Oakton, VA)
- …staff to perform event handling and incident response. Performs advanced analysis of tier 1 and tier 2 monitoring and alerting conclusions alongside ... Desired Qualifications: Previous experience as a Security Operations Center (SOC) manager . An incident response credential such as but not limited to GIAC… more
- VetJobs (Quantico, VA)
- …network Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, ... network. Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches,… more
- City of Hallandale Beach, FL (Hallandale, FL)
- …an Appeals (BORA) within ninety (90) days of hire. Must have National Incident Management System (NIMS) certification (level to be determined by job classification ... be a certified general contractor, building official, and Floodplain Manager . Must have a valid Florida driver's license with...for City of Hallandale Beach Employees - Management Level, Tier III We believe City employees to be our… more
- Citigroup, Inc. (Irving, TX)
- The Infrastructure/DevOps Senior Group Manager is a senior management level position responsible to provide leadership and direction for DevOps/Infrastructure team ... entire Enterprise Risk Technology (ERT) portfolio. The Infrastructure/DevOps Senior Group Manager is responsible for accomplishing results through the management of… more
- Experity (Machesney Park, IL)
- …upon years of applicable experience. Responsibilities: Oversee daily operations of Tier III support, ensuring timely resolution of critical customer issues, ... across Engineering, Product, and Support to ensure rapid resolution and post- incident follow-up. Lead root cause analysis efforts for recurring issues and… more
- Hillsborough County - Board of County Commissioners (Tampa, FL)
- …and the open exchange of diverse ideas and perspectives to achieve organizational goals. Tier 1Tier 2 Duties and Responsibilities Note: The following duties are ... and/or monitoring corrective actions as needed. Completes reports such as runaway, incident , abuse, daily charts, token points, or logs. Maintains all required… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …system. 35% Serves as the technical and operational Manager for providing statewide Tier 2 incident management and request fulfillment phone and ticket ... is responsible for the Tier 1 and Tier 2 24x7 EUC Incident ...and operational Manager for providing statewide 24x7 Tier 1 incident management phone support for… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident ... and follow-up steps. + Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and… more
- TekSynap (Washington, DC)
- …a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as the Tier 1 and Tier 2 point of contact for the Commission's users' IT needs ... Provide end user support services for hardware and software. + Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs),… more
- TEKsystems (Overland Park, KS)
- …initial triage (log review, ping/trace, basic service restarts). * * Act as Incident Manager during your shift-owning SLA timelines, conference bridges, and ... Overland Park KS Top Skills - Must Haves + incident management + ITIL + monitoring tools + ServiceNow...stakeholder comms. * * Follow Tier 2 -authored runbooks for remediation steps. Service… more
- Amazon (Seattle, WA)
- …and its customers. Some skills expected are as follows: 1. Strong execution skills. 2 . Ability to hire, mentor, and grow Engineers. 3. Strong operational focus and ... experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the… more
- Cayuse Holdings (Pendleton, OR)
- …monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2 . Enter datasets relative to the contract, compile, perform ... **Overview** The Tier 1.0 Helpdesk Specialist acts in a customer...assigned ticket and communication to those involved in the incident as needed. + Other duties as assigned. **Qualifications**… more
- MUFG (Tampa, FL)
- …GSOC (Global Security Operations Center) Manager , you will lead a regional team of Tier 1 and Tier 2 analysts within the Global Security Operations ... response stakeholders. **Major Responsibilities** **Operational Leadership** **Oversee day-to-day operations of GSOC Tier 1 and Tier 2 teams in your… more
- Allied Universal (Boulder, CO)
- …(ESO) Planning and Preparedness Services Manager will oversee the security operations for Tier 1 and Tier 2 onsite events at an assigned client ... America and Latin America. The Event Security Operations Planning and Preparedness Services Manager must be able to travel as required for event locations. **The pay… more
- Brightstar Lottery (West Greenwich, RI)
- Technology Manager Location: West Greenwich, RI, US, 02817 Requisition...Team Leadership & Performance * Hire, train, and supervise Tier 1 and Tier 2 ... **Overview** The Network Operations Center is seeking an experienced and strategic NOC Manager to lead the development, launch, and ongoing operation of our new… more
- CACI International (Chantilly, VA)
- …and Maintenance (O&M) tasks on ServiceNow. This position requires leading the sustainment/ Tier 2 / Tier 3 efforts performed by developers, engineers, ... Operations Manager (ServiceNow) Job Category: Information Technology Time Type:...while ensuring the team's workloads are balanced. + Ensure Tier 2 technicians provide timely responds to… more
- NANA Regional Corporation (Quantico, VA)
- …network Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, ... network. + Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches,… more
- CACI International (Chantilly, VA)
- …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2 /3 teams to address complex problems. As part of a ... service and rapid issue resolution. As a Frontline Account Manager , you will provide Tier 1 support...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. *… more
- DoorDash (San Francisco, CA)
- …event pipelines, and multi-region cache topologies. + Champion operational excellence in incident management, monitoring, and remediation of Tier 0 services. + ... experiences across all of DoorDash Engineering. These systems are Tier 0, their availability directly impacts DoorDash's ability to...ergonomics About the Role We are hiring an Engineering Manager to lead our Event Streaming and Caching teams.… more
- ManTech (Stennis Space Center, MS)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. This ... **ManTech** seeks a motivated, career and customer-oriented **Service Desk Manager ** to join our team in the **Stennis, MS area** . In this role you will manage the… more
