- Center for Elders' Independence (Oakland, CA)
- …and training videos to drive self- service and knowledge retention. Monitor service desk trends, system performance data, and usage analytics to identify ... role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions...for technical issues and recommend long-term resolutions. Contribute to service review processes and lead initiatives to… more
- Center for Elders' Independence (Oakland, CA)
- …implementing improvements where appropriate. Service Collaboration: Work closely with Service Desk management to identify and implement improvements to ... description and information carefully before applying. THE POSITION: The Lead Engineer (Infrastructure) is a key senior leadership role...infrastructure and processes that enhance IT service delivery and user experience. QUALIFICATIONS:… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- **Overview** The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving ... ongoing needs of the organization._ **Job Locations** _US-IL-Chicago_ **Title** _IT Service Desk Lead_ **ID** _2025-2300_ **Category** _IT_ **Type** _Full-Time_ more
- Terracon (Olathe, KS)
- …certification **Exemption:** Non-exempt **Requisition ID:** 34695BR **Posting Title:** IT Service Desk Support Staff Lead **Employment Type:** Regular, ... Responsibilities:** + Demonstrates the ability to perform job duties required of all IT Service Desk Support Staff team with minimal supervision. + Using… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …the following job description:** We are seeking a highly motivated and customer-focused IT Service Desk Manager to lead our IT Support Team. This ... service delivery, managing day-to-day operations of the IT Service Desk . This role...team + Lead , mentor, and develop the service desk team to deliver high-quality support… more
- TekSynap (Glynco, GA)
- …and dynamic environment.TekSynap isseekinga highly skilled IT Service Manager to lead our Service Desk operations, ensuring top-tier service ... with standards andTekSynap'soperational frameworks. **Responsibilities:** + Oversee the operations of the IT Service Desk , ensuring effective management of… more
- SAIC (San Diego, CA)
- …an experienced and dynamic **Tier 1 Help Desk Lead (TSS C4I Help Desk Lead -Leadership Role in IT Operations)** to manage and optimize Tier 1 Help ... 1+ year in a leadership role, managing teams and/or IT service operations. + Active DoD 8570...needed to maintain ongoing customer operations. + The Help Desk Lead is primarily a day shift… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- T and T Consulting Services (Brunswick, GA)
- …+ Minimum 5 years of detailed Help Desk / Service Desk experience. + Minimum 5 years of IT experience that includes operational, support, ... Lead daily operations of a centralized ticket-based help desk , ensuring consistent handling of incidents and service...detailed Help Desk / Service Desk experience plus 5 years IT operational/support/management… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager** to support a large, high-profile DOD contract in **Fort ... locations. The successful candidate will manage all facets of IT Service Desk support, from...with mission objectives. + Process and Platform Management + Lead the strategy for leveraging and enhancing ServiceNow functionality,… more
- Robert Half Technology (Des Moines, IA)
- …Our client seeks an experienced Help Desk Manager to lead the IT support team and ensure high-quality service delivery. The ideal candidate will have ... a commitment to exceptional customer service . Responsibilities * Lead Team: Guide and support the help desk team. * Customer Support: Address IT issues… more
- Robert Half Technology (Schaumburg, IL)
- Description We are seeking a confident and proactive Service Desk Team Lead to take ownership of our service desk operations. Reporting to the IT ... a continuous improvement mindset to this function. Responsibilities: + Lead and oversee daily service desk...training Requirements Key Qualifications: + Proven experience leading a service desk or similar IT … more
- Auburn University (Auburn, AL)
- …**Division Name** Director Intercollegiate Athletics **Position Title** Student Worker - Athletics IT Service Desk **Working Title (if different from ... Position Title)** **Job Summary** **The Athletics IT Service Desk ** is seeking...students are welcomed, valued, respected, and engaged. Ready to lead and shape the future of higher education? Apply… more
- CACI International (Sterling, VA)
- Service Desk Shift Lead ...assurance, and release management + Familiarity with the general IT practices and terminology + Excellent written and verbal ... * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology experience to join our Customs… more
- Extra Space Storage (Buffalo, NY)
- …and the flexibility to work 3 days fully remote._** We're currently hiring for a ** Service Desk Technician I** for our Buffalo, NY office. In this position, you ... ways than one. But in order to maintain this lead , we need exceptionally motivated, capable, and driven people...will provide full end-user service desk support by allocating, configuring, delivering,… more
- Wipfli LLP (Milwaukee, WI)
- …find a professional home, Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II) is a pivotal member ... of our IT Service Desk team, responsible...of our IT Service Desk team, responsible for managing day-to-day...quality, and supports team training and documentation efforts. The Service Desk Lead acts as… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Aberdeen Proving ... Top Secret Clearance + Non-remote (relocation incentive available) Our Service Desk Site Lead will...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Lead Technician Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... * * * **The Opportunity:** CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology... service delivery model. We're seeking motivated **Enterprise Service Desk (ESD) Lead Technicians**… more
- DR Horton, Inc. (Arlington, TX)
- …#WeBuildPeopleToo/* **Job:** **Information Technology* **Organization:** **Corporate* **Title:** *Help Desk Team Lead * **Location:** *TX-Arlington* **Requisition ... more information. *D.R. Horton, Inc.*is currently looking for an*_Help Desk Team Lead_*. The right candidate will be responsible...Lead_*. The right candidate will be responsible for all IT support activities related to end user hardware, software… more
