- Red River (Lexington, MA)
- …client's business objectives. The ideal candidate is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and ... hands-on experience with ServiceNow.** **Key Responsibilities** 1. ** Service Delivery Management ** + Oversee end-to-end delivery of managed services with a focus… more
- Signature Aviation (Orlando, FL)
- …role ensures our platform remains modern, secure, scalable, and fully optimized to support IT Service Management ( ITSM ) and broader organizational needs. ... Certified Application Developer (CAD) + ServiceNow Certified Implementation Specialist - IT Service Management ( ITSM ) + ServiceNow Certified… more
- HSBC (Buffalo, NY)
- …experienced Service Resiliency Manager with a strong background in infrastructure support and IT Service Management ( ITSM ). The ideal candidate will ... to manage high-pressure situations effectively. The role holder will adhere to the Service Resiliency mandates, including Service management processes &… more
- Somatus (Mclean, VA)
- …Professional certification preferred). + Proven experience in IT service management roles, with a strong understanding of ITSM principles, processes, and ... in computer science. + 10+ years of experience in IT service management , 5 years... management , change management , and vendor management . + Knowledge of ITSM tools and… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …customer service . + Uses ITSM platforms (eg, ServiceNow) to manage service lifecycles; ITIL-based service management practices to track SLAs, ... service delivery. + Ensure adherence to IT policies, including incident management , change control,...Management + End-User Training + Upgrades & Patch Management + ServiceNow or similar ITSM platforms… more
- AeroVironment (Germantown, MD)
- …Description** **Summary** The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for ... issues and ensure adherence to service -level expectations. + Represent the IT Service Desk during Change Advisory Board (CAB) meetings, advocating for… more
- COOLSOFT (Mechanicsville, VA)
- …is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, ... is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. The Configuration Manager is responsible… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Night...to the issue or request and enter into the ITSM Ticket system to ensure timely and efficient Information ... Tuesday and Wednesday Days Off **Position Summary** At Stony Brook Medicine, a ** IT Service Desk Technician** provides timely and accurate Information Technology… more
- Cordis (Irvine, CA)
- …the IT team. **Key Responsibilities** **End-User Support & Customer Service ** + Provide advanced technical support for desktops, laptops, mobile devices, ... solutions that address unmet and critical medical needs. **Responsibilities** The ** IT Systems Support Engineer** is a hybrid role that combines customer-facing… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Day Shift...to the issue or request and enter into the ITSM Ticket system to ensure timely and efficient Information Technology ... - Sunday and Monday Days Off **Position Summary** At Stony Brook Medicine, a ** IT Service Desk Technician** provides timely and accurate Information Technology … more
- Cupertino Electric (San Jose, CA)
- **Posting Title:** Sr Service Desk Technician **Reports To:** Manager, IT Service Desk **Location:** San Jose, California **Salary Range:** $32.45/hour to ... CompTIA A+, Network+, or Microsoft certifications optional. **Experience:** 3-5+ years of IT service desk or desktop support experience *Applicants must be… more
- Commvault (Tallahassee, FL)
- …Depth + Service Management ( ITSM ): Incident, Problem, Change, Service Catalog + IT Operations Management (ITOM): Discovery, Event Management ... ServiceNow platform, tailoring its implementation to enhance Commvault's Cyber Resilience, IT Automation, and Cloud-First strategy. This role requires deep expertise… more
- Endo International (St. Louis, MO)
- …upon SLA's, KPI's, partner satisfaction, and service delivery outcomes. **Financial Management :** Optimize the cost of IT Services while taking into account ... is accountable for ensuring excellence in providing End User IT services to internal customers through service ...and direction will be set and communicated to site IT management regarding End User Support processes.… more
- Rockefeller University (New York, NY)
- …help desk. As part of the Service Desk team, you will actively engage all IT groups to assist in delivering and providing support for all IT services. We are ... Organization Overview The goal of Information Technology ( IT ) is to provide information resources and services...adoption of DevOps and Agile practices, the facilitation of self- service approaches, as well as a 'cloud first' deployment… more
- Caris Life Sciences (Tempe, AZ)
- …building to provide seamless support experience. + Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to ... in troubleshooting complex issues and exceptional interpersonal and customer service abilities. Additionally, they must possess strong and concise communication… more
- Red River (San Francisco, CA)
- …business needs into actionable plans, balancing strategic product vision with short-term service delivery needs. **2. Project Management & Delivery Oversight** + ... - balancing hands-on delivery with strategic planning. + Familiarity with ITSM , enterprise system implementations, or organizational change management … more
- Terumo Medical Corporation (Somerset, NJ)
- …of work. Production support & Continuous Improvement + Adhere to the company's procedure ( ITSM , CHARM, etc.) for user management and role management . + ... governance projects and manage daily security tasks. + Collaborating with other IT teams, business stakeholders, and external vendors to integrate security into… more
- RGP (Glen Allen, VA)
- … Service Management ; Custom AppEngine Development; HR Service Delivery; IT Service Management ; Employee Center Pro, NEXT UI Workspaces and Now ... of successfully managing business relationships Bonus Skills: + Product Certifications: CIS- ITSM , CIS-CSM, CIS-HRSD, CSA, CAD + Knowledge of Partner Portal, Now… more
- Battelle Memorial Institute (Columbus, OH)
- …with on-premises solutions and with other cloud solutions. + Familiarity with ITIL and IT Service Management . + Experience with AJAX, JSON, and integration ... skills. **Preferred Qualifications** + Experience administering or developing ServiceNow ITSM , ITOM, Discovery, and/or SAM Pro. + Comfortable working both… more
- ICW Group (San Diego, CA)
- …better everyday! Learn more about why you want to be here! **PURPOSE OF THE JOB** The IT Service Management ( ITSM ) Service Delivery Specialist drives ... service delivery, integration, and continuous improvement across the organization. The ITSM Service Delivery Specialist will play a strategic role in key… more
