- Carle Health (Peoria, IL)
- …Certifications: Emergency Nursing Pediatric Course (ENPC) within 4 months - Emergency Nurses Association (ENA)Emergency Nurses Association (ENA); Pediatric Advanced ... Life Support (PALS) within 3 months - American Heart Association (AHA)American Heart Association (AHA); Advanced Cardiac Life Support (ACLS) within 60 days - American Heart Association (AHA)American Heart Association (AHA); Basic Life Support (BLS) Provider -… more
- USAA (San Antonio, TX)
- …us special and impactful. **The Opportunity** As a dedicated **AVP, Bank Contact Center IVR & Tools** , you will be responsible for leading a digital/technology team ... Digital ecosystem: all platforms and related software programs pertaining to the IVR , MSR desktop tools, call routing, chat/social platforms, and other contact… more
- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration,...management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition, entity… more
- Humana (Tallahassee, FL)
- …a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative IVR solutions ... the software development lifecycle (SDLC). **Lead Software Engineer - IVR & Omnichannel APIs** Humana is seeking a self-driven...Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative… more
- Insight Global (Hopewell Township, NJ)
- …supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. ... The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation. We are a company committed to creating diverse and inclusive environments where people can bring… more
- Carle Health (Peoria, IL)
- …Certifications: Emergency Nursing Pediatric Course (ENPC) within 4 months - Emergency Nurses Association (ENA)Emergency Nurses Association (ENA); Pediatric Advanced ... Life Support (PALS) within 3 months - American Heart Association (AHA)American Heart Association (AHA); Advanced Cardiac Life Support (ACLS) within 60 days - American Heart Association (AHA)American Heart Association (AHA); Basic Life Support (BLS) Provider -… more
- The Walt Disney Company (Santa Monica, CA)
- …and strategic omnichannel customer support with cutting-edge Interactive Voice Response ( IVR ) and digital messaging systems for seamless and intuitive call flows ... Hulu. This will include day-to-day support for NICE CXone administration, IVR support, digital messaging support, developing optimized end-to-end customer journeys,… more
- ManpowerGroup (Pennington, NJ)
- …you will be part of the Technology Development Department supporting the IVR and contact center solutions team. The ideal candidate will demonstrate strong ... of extension/Conversion** **What's the Job?** + Develop and maintain complex IVR solutions using Genesys and Nuance technologies. + Collaborate with cross-functional… more
- Cognizant (Dearborn, MI)
- …you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service experiences. You will be a valued ... **In this role, you will:** . Develop and enhance IVR systems using NICE CXone Studio. . Design, implement,...logic and workflows. . Integrate REST APIs with the IVR system for data exchanges and third-party integrations. .… more
- Insight Global (Cary, NC)
- …is looking for a Product Owner who will lead the strategy and delivery of IVR and IVA solutions within their global contact center environment. This role requires an ... story mapping. The ideal candidate will have deep knowledge of IVR and telephony technologies-including dialogue design tools, chatbots, text-to-speech, speech… more
- Bank of America (Newark, DE)
- …cases for transformation initiatives. + Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities. + Build and maintain a coalition ... leaders and process owners to develop and drive the IVR & Contact Center authentication agenda. Facilitate regular routines...problems. + Develop and oversee the execution of the IVR & Contact Center authentication roadmap. + Develop integrated… more
- JPMorgan Chase (Wilmington, DE)
- …and present findings. **Job Responsibilities:** + Analyze and manage IVR /NLU performance metrics and customer feedback to identify cross-channel((calls, branch, ... data generation, definition, and retention. + Prioritize and manage Voice- IVR analytics tasks while independently identifying and implementing customer experience… more
- JPMorgan Chase (New York, NY)
- …needs and user insights. As a Conversation Design Lead on the Chase Voice ( IVR ) and Chat Conversation Design team, you will play a critical role in promoting ... our virtual assistant for both text (chat) and voice ( IVR ) interactions, which will serve as a key touchpoint...user experience design or similar roles + Experience designing IVR systems or voice user interfaces, including prompt writing… more
- Covenant Health Inc. (Knoxville, TN)
- …development programs. Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- Wells Fargo (West Des Moines, IA)
- …this role, you will:** + Lead the development and execution of complex IVR /IVA business plans, programs and initiatives which have impact across the enterprise with ... and serve as a peer mentor **Required Qualifications:** + 5+ years of digital/ IVR /IVA product management experience + 5+ years of experience working in Product… more
- TAD PGS, Inc. (Washington, DC)
- …Contact Center technology deployments (NICE CXone or Amazon Connect), including IVR design, call routing, self-service automation, and CRM integration. + Manage ... of contact center technologies and solutions such as PBX, ACD, IVR , CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent … more
- Consumer Cellular (Scottsdale, AZ)
- …is an opportunity for an individual with prior, hands-on experience working with NICE CXone IVR . We are looking for an experienced CXone Developer to assist in a new ... into custom CRM, develop documentation. + Create, maintain, and update CXone IVR scripts/code using CXone Studio and Snippets. + Support the integration of… more
- ABBTECH Professional Resources, Inc. (VA)
- …Contact Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage ... of contact center technologies and solutions such as PBX, ACD, IVR , CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent … more
- Teleperformance USA (AR)
- …technical team and responsible for implementation and lifecycle maintenance of client IVR programs.** **This position is 100%** **work** **at home.** **Must be** ... to technical resources** + **Review both new and existing IVR programs for script to system accuracy and effective...manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry** +… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
