- Citigroup (San Antonio, TX)
- We are seeking a **Head of Digital Self-Serve and IVR Strategy** to drive innovative technical leadership and new approaches to accelerate customer adoption of ... Bank Operations Delivery Organization. The **Head of Digital Self-Serve and IVR Strategy** is responsible for developing and executing a transformational… more
- Amergis (Dallas, TX)
- …Travel Division is currently seeking highly skilled Interventional Radiology Techs for IVR Tech assignments in Dallas, TX. Position Details: . Contract Length: 14 ... weeks . Number of Openings: 2 . Hours: 36 hrs/wk . Shifts: Nights (7p-7:30a) ; SAT, SUN, MON SCHEDULE . Start Date: 6/3 Compensation: *36 hrs/wk Total Travel Package = $2,639/week Weekly Housing Allowance: $1,148 Weekly Meals/Incidentals Allowance: $483 Weekly… more
- SSM Health (Lake Saint Louis, MO)
- …Performs specialized imaging procedures such as angio, complex vascular and nonvascular and neuro interventional and therapeutic procedures, along with assisting the ... Radiologist/PA. The only registration requirement for this position is Radiography. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Prepares and positions patients and selects anatomic and technical parameters accurately. + Prepares and… more
- Randstad US (St. Louis, MO)
- …reference1050799 job details job summary: Responsibilities: + Conversation design of IVR (interactive voice response) prompts & utterances for callers (members, ... connecting with an agent. + Monitoring and tuning of IVR experiences based on analytics and user feedback. +...analytics and user feedback. + Presenting ideas for new IVR self-service features, enhancements, and structural changes to improve… more
- HCA Healthcare (Earth City, MO)
- …DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued growth and success. With their commitment ... landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the...for and the tactical optimization of virtual agent and IVR technologies within Parallon managed contact centers as well… more
- Marriott (Columbus, OH)
- …a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni Channel routing, coupled with experience in ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- AAA Mid Atlantic (Wilmington, DE)
- …in the design and delivery of new features and functionality of the ACA IVR and ACD platforms. Guide business counterparts in building solutions and turn a ... for the design, staging, configuration, implementation and support of IVR (Interactive Voice Response)/ACD (Automatic Call Distributor) scripts. Responsible for… more
- HCA Healthcare (Earth City, MO)
- …**Job Summary:** The Conversational Designer - Contact Center Virtual Agent and IVR is a key contributor to determining conversational best practices within the ... of stakeholders as they related to virtual agent and IVR technologies. . Participates in the QA of products/solutions...agents. * 2+ years of experience with Contact Centers, IVR /VUI, and/or conversational AI projects. * Engagement manager is… more
- Covenant Health Inc. (Knoxville, TN)
- …(CTO) program. Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- PPL Corporation (Louisville, KY)
- …Python etc. 3. Background in developing and supporting Interactive Voice Response ( IVR ) solutions. 4. Excitement, curiosity, and passion for shaping the future ... different functional domains and technologies. 3. Working knowledge in Natural Language IVR and Call Agent technologies (eg, Twilio Contact Cener Platform, Twilio… more
- Marriott (Columbus, OH)
- …for various components including IP Voice systems, Omni Channel routing, IVR , NLU, and Conversational voice technologies. The position involves daily operations ... such as the Avaya Call Center Technologies, Nice/Incontact CCaaS Platform, Omilia IVR , Voice Mail, Oracle SBC's (formerly Acme), and their respective peripherals.… more
- NextEra Energy (Palm Beach Gardens, FL)
- …integrations between Adobe and external applications like Salesforce, SAP, EDP, FPL.com, IVR , Mainframe etc. using AWS services or other data integration services + ... as Architect for implementations including AWS, Integrations with Salesforce, SAP/ERP, Web, IVR or other third party systems. + Expertise in architecting solutions… more
- TEKsystems (Charlotte, NC)
- …person may be focused on tuning and/or new projects. They will be focused on IVR /Chatbot for Centene and continuing to enhance this area. They will be working with ... Designer - this person will be focused on conversational design in the IVR /Chatbot space 2. Experience with SSML (Speech Synthesis Markup Language) - Experience with… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Chick-fil-A (Atlanta, GA)
- …not limited to, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Workforce Management (WFM), and Quality Assurance (QA) solutions. The Technical ... + A solid understanding of contact center technology (ACD, IVR , IVA, WFM, and QA) with deep knowledge in...a focus on contact center solutions (such as ACD, IVR , IVA, WFM, and QA) + Ability to understand… more
- SSM Health (St. Louis, MO)
- …Louis University Hospital** **ARRT with CCI credential for Interventional Radiology required.** IVR at SLU is a diverse team of physicians, technologists and RNs, ... work together to expedite the most advanced practices in IVR . This department and its team are dedicated to...team, please submit your application today! **Job Summary:** The IVR Tech performs tasks that provide technical support during… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... contribute to Charter's vision to drive best in class IVR digital self-service. WHAT OUR SENIOR DIGITAL SERVICES AND...of recommended technologies and self-service systems to ensure the IVR customer experience is convenient and easy to use… more
- ManpowerGroup (Minneapolis, MN)
- …Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Reporting, and IVR Call Flows working in tandem with technical groups + Responsible for ... 2 - 4 + years of experience in Contact Center platform (Routing/Reporting Call flows, IVR , Call Recording, WFM) + Knowledge of any cloud call center platform is a… more
- Capgemini (Dallas, TX)
- …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more