- CareSource (Dayton, OH)
- Job Summary: Contact Center Forecasting Analyst II is responsible for forecasting, capacity planning, and budget management in multi-channel, multi-location contact ... NICE suite of call center applications (IEX WFM, NICE ESP, CxOne ACD/ IVR , Nexidia Analytics) strongly preferred Competencies, Knowledge and Skills: Strong analytical… more
- Insight Global (Newark, NJ)
- Job Description We are seeking a skilled BI Developer / Reporting Analyst to collaborate with Genesys IVR developers in analyzing and optimizing the customer ... journey within IVR flows. The ideal candidate will ensure that key...that key data points are properly tracked throughout the IVR experience, enabling meaningful analysis of efficiency and user… more
- Liberty Latin America (PR)
- **What's the role?** As the Contact Center Data & Systems Analyst , you will be responsible for defining and analyzing processes to ensure service level and abandon ... agents. + Use deflection and messaging capabilities of contact center systems ( IVR , Messaging Platform, Lead Management platform) to increase digital deflection. +… more
- Robert Half Technology (West Des Moines, IA)
- Description The Genesys Analyst position has the responsibility and oversight for all aspects of Genesys Cloud CX's implementation within the client and the ... DUTIES AND RESPONSIBILITIES: * Lead development and deployment of omnichannel ( IVR , Chat, Chatbot, email) flows within Genesys Cloud Architect. Lead deployment… more
- Under Armour, Inc. (Frankfort, KY)
- Customer Service Systems Ops Analyst **Customer Service Systems Ops Analyst ** **Values & Innovation** At Under Armour, we are committed to empowering those who ... **Purpose of Role** The Customer Service Systems Operations Analyst is responsible for contributing to an unrivaled service… more
- DISH Network (Englewood, CO)
- …department. It is responsible for eliciting vision, scope, and requirements for the IVR and Chat self-service channels for Dish TV and Boost Mobile. The Product ... Analyst will focus on using product data to understand...ability to identify problems, trends, and opportunities across the IVR and Chat experience; works with product managers to… more
- Hawaiian Electric (Honolulu, HI)
- Development Specialist / Development Analyst - Oahu Date:Jul 22, 2025 Location: Honolulu, Hawaii (HI), US, 96813 Company: hawaiianel We recognize our competitive ... This posting seeks to fill at either the Development Specialist or Development Analyst ; whichever level is most suited to the qualifications of the applying… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Lead Business Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Fairfax **Alternate Location(s):** ... . **Position Description:** CGI Federal is seeking a Lead Business Analyst to help lead the Department of Health and Human Services… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time **Workforce Management Analyst - Call Center** for our **Costa Mesa, CA** office! **_This is an in onsite, in ... our Costa Mesa office_** **JOB SUMMARY** The Workforce Management (WFM) Analyst responsibilities revolve around conducting research, forecasting and analysis to… more
- Colgate-Palmolive (Overland Park, KS)
- …innovations in pet health. We are seeking a **Global Consumer Affairs Analyst ** who will provide all technology support to Global Consumer Affairs, including ... strategies including Electronic Call Routing (ECR) and Interactive Voice Response ( IVR ) platforms for internal operations are supported globally as needed. +… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.… more
- Comcast (Philadelphia, PA)
- …to be able to translate between the voice of the customer and technical teams + IVR and XA experience is a plus + Impeccable attention to detail **Employees at all ... levels are expected to:** + Understand our Operating Principles; make them the guidelines for how you do your job. + Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and… more
- City of New York (New York, NY)
- …expertise. - Managing the User Support area of the Finesse Interactive Voice Response ( IVR ) by working with other FISA-OPA units and the Office of Technology and ... - ticketing system - Technical understanding of telecommunications systems, IVR and IVR Reporting systems - Proficiency...who is permanent in the title of Administrative Staff Analyst or a comparable title. Additional Information: O-025 To… more
- DIRECTV (El Segundo, CA)
- …a Technical Product Manager - Principal 2. As we expand our Voice ( IVR ) and Digital virtual assistant capabilities, we require a skilled technical product manager ... product development. **Discover, create, and deliver new or enhanced Voice ( IVR ) and/or Digital Virtual Assistant Product Features/Enablers:** + Decompose product… more
- TEKsystems (Honolulu, HI)
- URGENT: AI Trainer Analyst Monday to Friday, Hybrid | Contract to Hire MUST WORK ON HAWAII TIME Description System Configuration & Optimization: Collaborate with the ... vendor to configure Talkdesk workflows, IVR , and routing logic. Ensure the system is aligned...feedback and data to continuously improve the system. Skills IVR , Talkdesk Pay and Benefits The pay range for… more
- Motion Recruitment Partners (Charlotte, NC)
- …and text translations + Knowledge and understanding of Interactive Voice Response ( IVR ) + Knowledge and understanding of contact center environments and associated ... telephony technologies including Interactive Voice Response ( IVR ) systems and routing platforms (ie Five9, Dialogflow CX, Nuance, Genesys) + Experience reviewing… more
- CVS Health (Wellesley, MA)
- …management, technical knowledge of outbound communications platforms (SMS, MMS, Push, Email, IVR , RCS/RBM), and demonstrated ability to work with all stakeholders to ... required. **Required Qualifications** * 3+ Years required experience as Product Owner, Business Analyst , Project Manager, Consulting, or IT * 3+ Years SAFe or Agile… more
- The Chicago Lighthouse (Chicago, IL)
- …13 contact centers, over 600 agents, managers and supervisors and one data analyst . The contact centers receive over 4.7 million calls annually. This role champions ... environments; + Experience implementing and optimizing contact center technologies (eg, ACD/ IVR , CRM, omnichannel platforms); + Strong business acumen with ability… more
