- MSys Inc. (Harrisburg, PA)
- Job summary: Title: SAP/Azure/Dynamics Integration Developer - Mostly Remote Location: Harrisburg, PA, United States Length and terms: Long term - W2 or C2C Position ... including SAP S/4HANA, BRIM, Microsoft Dynamics 365, cloud telephony and IVR , web portals, mobile apps, middleware systems, document storage and retrieval… more
- Cognizant (Dearborn, MI)
- As an Nice CXOne Developer , you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service ... this role, you will:** . - Develop and enhance IVR systems using NICE CXone Studio. . - Design,...and workflows. . - Integrate REST APIs with the IVR system for data exchanges and third-party integrations. .… more
- Capgemini (New York, NY)
- Genesys_Senior Developer At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects ... City NY** **Job Description** We are seeking a highly skilled Senior Genesys Developer with a minimum of 5 years of experience in application development,… more
- Capgemini (New York, NY)
- Genesys Senior Developer / Functional Consultant At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, ... Description - Grade Specific** We are looking for a highly experienced Genesys Senior Developer / Functional Consultant with 5 to 9 years of hands-on experience in… more
- EchoStar (Englewood, CO)
- …to the 3 company-wide assessments.** We are looking for a talented **Senior UX/UI Designer/ Developer ** with expertise in **AWS Connect** to join our IT team. In this ... design of user interfaces for customer-facing tools, including self-service portals, IVR systems, chatbots, and agent dashboards, ensuring a seamless and intuitive… more
- Cognizant (Bridgewater, NJ)
- **Genesys Cloud CX Developer ** We're seeking a skilled Genesys Cloud CX Developer to design, develop, and optimize multichannel self-service and IVR ... . Minimum 3-5 years of application development experience implementing multichannel self-service/ IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. .… more
- NTT DATA North America (Jacksonville, FL)
- **Sr. Python Gen AI Developer -** **25-05332** **1yr+ Duration** **Hybrid/Onsite in Either Irving, TX or Jacksonville, FL** **W2 ONLY - Must be able to Work Directly ... **NTT DATA's Client is seeking a Python Gen AI Developer to join their team HYBRID in Irving, TX...scikit learn, Tensor flow etc., + Experience with Chat, IVR , Banking will be plus + Google Cloud (GCP)… more
- System One (Woodlawn, MD)
- Job Title: Cloud Developer - AWS Connect Location: Woodlawn, Maryland Type: Contract-to-Hire Work Model: Onsite Security Clearance: Must be able to obtain and ... Position Overview We are seeking a skilled AWS Cloud Developer to support a large-scale federal agency focused on...Cloud and AWS Connect development + Strong knowledge of IVR systems, ACD (Automatic Call Distribution), skill-based routing, and… more
- Citigroup (Irving, TX)
- …join us. We'll enable growth and progress together. The Full Stack Java Developer is a senior level position responsible for establishing and implementing new or ... Familiarity with front-end technologies (HTML, CSS, JavaScript). Knowledge of IVR Contact Center domain Application security management understanding (Oauth, MTLS)… more
- Cognizant (Columbia, SC)
- **Five9 app Developer ** **Role and Responsibilities:** . Independently design and develop data, software, or technology solutions to answer scientific or business ... Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Call Recording, Workforce Management and Quality Assurance for multi-channel… more
- Cognizant (Bridgewater, NJ)
- **Genesys Developer ** **Role and Responsibilities:** Minimum 3-5 years of application development experience implementing multichannel self-service/ IVR and ... Omni-Channel Orchestration Routing on Genesys Cloud CX. - Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of… more
- Insight Global (Newark, OH)
- …connecting MuleSoft to ServiceNow (this is done to gather data from Fiserv and push it into ServiceNow as well as their IVR phone system + Mortgage Application) ... Job Responsibilities * Design, develop, and deploy custom applications, integrations, and workflows within the MuleSoft Anypoint platform. * Collaborate with architects, developers, and cross-functional teams to deliver solutions. * Create and manage APIs… more
- Robert Half Technology (Martinez, CA)
- …skills. This role focuses on configuring, enhancing, and automating ITSM and IVR systems to streamline workflows and improve operational efficiency within a ... + Design and implement specialized, custom workflows within ITSM and IVR systems. + Collaborate with stakeholders to gather requirements, define solutions,… more
- Resideo (Louisville, KY)
- …and optimize Content Guru storm(R) platform features, including call flows, IVR , skills-based routing, agent profiles, queues, and reporting dashboards; Ensure ... NICE, CXone, Five9, etc.) with a sound understanding of call routing, IVR design, queues, ACD, and telephony protocols + Proven experience translating business… more
- Amazon (Dallas, TX)
- …center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, ... Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework… more
- Amazon (Atlanta, GA)
- …center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, ... Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework… more
- Capgemini (El Paso, TX)
- …Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR /ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract ... Management, Vendor Management, etc. + Process Improvement methodologies + A passion and desire to improve CX and support clients on their journey **Minimum 5 to 10 years of consulting experience** or other relevant experience related to successful delivery of… more