- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, and ongoing management of generative… more
- NTT DATA North America (Irving, TX)
- …Visit us at us.nttdata.com (http://us.nttdata.com/en) NTT DATA's Client is seeking a Technical Project Manager for brainstorming and planning the project ... execution and delivery **Responsibilities** + Scheduling and designation of project tasks to team members + Execution of each phase of the project + Managing the… more
- Bank of America (Chicago, IL)
- …execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights + ... Strategy, Technology, Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap. +...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more
- Sharp HealthCare (San Diego, CA)
- …You Will Do** Reporting to Director, Marketing and Customer Strategy, the Program Manager of User Experience (UX) is responsible for leading, developing and driving ... Years Experience leading a variety of business stakeholders to effectively communicate project needs and timelines with C-suite presence. + Experience with coding… more
- Deloitte (Houston, TX)
- …collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for the transformation, focusing ... Intelligence (AI), Intelligent Virtual Agents (IVAs), and ambient technologies. The Manager will collaborate closely with engineers, business leaders, and other… more
- Pedernales Electric Cooperative (Austin, TX)
- …- Distribution operations, SCADA, OMS, Field Services + Member Operations Portfolio Manager - Customer Relationship Management, Web, IVR , Billing systems, etc. ... Technology Portfolio Manager Austin, TX, US, 78636 PHYSICAL OFFICE LOCATION:...and processes for providing customer service + Knowledge of project management concepts, practices and procedures + Skilled in… more
- Comerica (Dallas, TX)
- Job Description Manager Agency Service Participants This position is responsible for driving the servicing optimization of this function through transformation ... and there are financial penalties for missing thresholds. This manager will interact with and influence internal stakeholders and...root cause analysis as well as strategies to recover. Project Management + Provide leadership as key stakeholder in… more
- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. The ** Manager , Patient Access Center** will collaborate with the Dir, Patient Access Center to ... scheduling environment. + Experience with call center telephony systems, including IVR , CRM, WFM, speech analytics, call recording, etc. or equivalent experience… more
- LCEC (North Fort Myers, FL)
- JOB TITLE: Call Center Manager Location: North Fort Myers, FL Work Hours: M-F 8:00am - 5:00pm Our benefits include: + Company-wide annual incentive plan + Medical, ... agents. + Manage any Member Care Center-related projects including scheduling, project management, contracting for and procuring resources, resolving variances, and… more
- EchoStar (Englewood, CO)
- …Your team works closely with multiple business and IT stakeholders throughout project lifecycles from inception to production delivery to ensure all functionality ... end testing, and optimization of the applications used in CXO: Axiom, Customer App, IVR , Chat, and others + Capacity planning for enterprise and off cycle releases… more
- Meijer (Grand Rapids, MI)
- …to inform strategy. + Provide actionable insights to the Omnichannel Manager and field leadership. + Cross-Functional Collaboration + Liaise with Corporate ... in weekly syncs and planning meetings to represent store-level needs. + Project & Initiative Support + Assist in capital planning proposals for Omnichannel… more
- Amentum (Fort Shafter, HI)
- …and manage Service Provider related activities. + Manage resources and project -related tasks related to new deployments. + Provide operational readiness through ... SBC. + Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager (call routing) and or Avaya Aura soft switches. + Cisco Meeting Server,… more
- BioLife Plasma Services (Chicago, IL)
- …Integrations** : + Implement advanced call center technologies, such as AI, IVR systems, CRM tools, and workforce management platforms. + Monitor industry trends ... or vendor management are a plus. **Preferred** + Certified Call Center Manager (CCCM) + Certified Outsourcing Professional (COP) + Certified Customer Experience… more