- Marriott (Columbus, OH)
- …support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- CVS Health (New Albany, OH)
- …health care more personal, convenient and affordable. Job Summary: The Operational Readiness Project /Program Manager is a product management role within the BTSS ... bot that is the strategic replacement for the traditional IVR that is in place today. This position is...to >30M calls per year + Liaison to Account Manager teams, Legal, Compliance, WFM, etc. + Marketing artifact… more
- HCA Healthcare (Earth City, MO)
- …voice and digital virtual agents. * 2+ years of experience with Contact Centers, IVR /VUI, and/or conversational AI projects. * Engagement manager is looking for ... **Job Summary:** The Conversational Designer - Contact Center Virtual Agent and IVR is a key contributor to determining conversational best practices within the… more
- Capgemini (Dallas, TX)
- …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more
- Publicis Groupe (St. Petersburg, FL)
- …at @EpsilonMktg. **Job Description:** We are currently looking for an accomplished Senior Account Manager to act as the primary client liaison for one or more of our ... client's brands. The Account Manager must employ a strong operations background and an...and best practices for implementing program(s). + Communicates Epsilon project plan, requirements, milestones, dependencies, status, and risks to… more
- J&J Family of Companies (New Brunswick, NJ)
- …our future in the digital Workday ecosystem. This individual will have strong product manager and project leadership skills to drive delivery on strategic HR ... Manager HR Digital Solutions - 2406175047W **Description** Johnson...as Salesforce.com, with ticket management, knowledge management, telephony / IVR and document management skills. The anticipated base pay… more
- PennyMac (Cary, NC)
- …complete mortgage journey. **A Typical Day** The **Command Center Technology Manager ** will support telephony, CRM, and monitoring functions within Mortgage ... includes collaborating on solutions, marketing campaigns, interactive voice response ( IVR ) scripts, dialer management, eliciting and defining new business… more
- Publix (Lakeland, FL)
- **27835BR** **Position Title:** Operational Support Manager - Lakeland **Department:** Public Affairs **Location:** Lakeland, FL **Description:** Publix's Customer ... Care and Social Media (CCSM) department is seeking an Operational Support Manager to lead communication, training and development, as well as systems support. This… more
- CVS Health (Hartford, CT)
- …days from home per week at one of our office locations The Privacy Manager will be responsible for working mainly with the Medicare area (Medicare Advantage, Group ... the development and operation of services, products, and capabilities. Privacy Manager will minimize risk by: 1) Anticipating, identifying, assessing and monitoring… more
- CVS Health (Buffalo Grove, IL)
- …all levels of the organization Preferred Qualifications: + Strong experience and project implementation on contact center technology + Experience working in Contact ... centers. + Working experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya + Experience in automation, DevOps,… more
- NiSource (Columbus, OH)
- …will work closely with the lead Enterprise Architect for the domain, the IT Portfolio Manager , and the Project Manager of these projects to organize the ... NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced Metering Infrastructure, Call Centers, CRM, Sales, and… more
- University of Washington (Seattle, WA)
- …as Avaya Aura platform (Communications Manager , Session Manager , System Manager , Call Center Elite); Avaya VoicePortal VXML IVR ; Avaya CMS Supervisor; ... meetings with customers on-site as deemed necessary by the project , actively participating in weekly project meetings...by the project , actively participating in weekly project meetings (may be video or in-person meetings), and… more
- Providence (Richland, WA)
- …compensation, and time approval (people management). Oversees orientation and training of new manager or senior manager hires. + Identifies and follows up on ... the work is successfully completed within deadlines. + Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of… more
- PNC (Strongsville, OH)
- …field on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Experience in the below area preferred: * Genesys Cloud * ... IVR * Microservices * API's * Verint * NICE...ensure the success of a system or software development project . Software Reliability Management - Knowledge of, and ability… more
- CVS Health (New York, NY)
- …and affordable. Position SummaryJoin Fortune 7 CVS Health as a Sr. Manager of Application Development within the Shared Services and Advanced Technology Delivery ... (SSATD) organization. As an Applications Development Senior Manager , Pega Lead Decisioning Architect , you will collaborate with both full-time employees and… more