- Insight Global (Arlington, VA)
- …needs. Collaborate with cross-functional project teams to deliver robust solutions . Lead IVR development using Genesys Architect . Configure global and ... seeking a highly skilled Genesys Cloud Solution Architect to lead the design and implementation...operational efficiency. Key Responsibilities Architect and implement Genesys Cloud contact center solutions . Integrate Salesforce… more
- Cognizant (Dallas, TX)
- **About the Role** We are seeking an accomplished Google CES 2.0 Solutions Architect to lead the strategy, design, and delivery of Google Cloud's Customer ... Assist, and CCAI Insights-with leading CRMs (eg, Salesforce), CCaaS platforms (eg, Genesys , Five9), hyperscalers, and backend systems. You will serve as a technical… more
- KBR (Houston, TX)
- Title: Principal System Engineer/Enterprise Architect KBR - Delivering Solutions , Changing the World. KBR is a global leader in delivering technology-driven, ... mission-critical, and sustainable solutions that truly matter. For over a century, we...cutting-edge technologies. KBR is seeking a Principal System Engineer/Enterprise Architect to lead the development and maintenance… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …Siebel CRM. * Oversee the development and integration of IVR platforms (Nuance, Genesys , Microsoft) and cloud-based contact center solutions (AWS Connect, Google ... **Development Lead ** **Category:** Software Development/ Engineering **Main location:** United...cloud-native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect , AWS Connect, and Google… more
- Cognizant (Charlotte, NC)
- …Our Healthcare Intuitive Operations and Automation (IOA) team is seeking a Process Excellence Lead / CCaaS Architect with a strong background in customer service ... **Process Excellence Lead / Contact Center Transformation (Remote)** **Position Description:**...legacy systems (eg, Cisco UCCE) to cloud-based platforms like Genesys CX. Define milestones, manage change, and ensure business… more
- The Hartford (Columbus, OH)
- …complex CCaaS deployments. Key Responsibilities Technical Leadership + Architect and lead the implementation of CCaaS solutions , with a focus on AWS-native ... communication and leadership skills. Preferred Qualifications + AWS certifications (eg, Solutions Architect , DevOps Engineer). + Experience with other CCaaS… more
- Cognizant (Atlanta, GA)
- …and chat channels. **Key Responsibilities** Node.js (Core Back-End Engineering) * Architect , develop, and maintain scalable RESTful and event-driven services in ... dynamic responses. * Integrate Dialogflow CX with contact center platforms (eg, Genesys , Avaya, Twilio, CCAI Insights). * Configure and manage Dialogflow CX… more