- AssuranceAmerica Corporation (Atlanta, GA)
- …Act as the liaison between agents and internal teams to resolve issues, improve service quality, and ensure alignment with company goals. Guide and manage agents to ... and driving quote/application growth. Follow the established Model Sales Process ( MSP ) and sales cadence (calls, emails, texts) to increase agency adoption… more
- SHI (Austin, TX)
- …you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support to ... sense of urgency, consistency, and are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin or… more
- Red River (Chantilly, VA)
- …to the ticketing system are accurate, concise, and timely to meet the SLAs ( service - level agreement). + Maintain case ownership and keep customers informed of ... (iOS, Android) + Previous Experience in a fast-paced consulting or MSP (Managed Service Provider) environment as plus **Preferred… more
- Red River (Chantilly, VA)
- …to the ticketing system are accurate, concise, and timely to meet the SLAs ( service - level agreement). + Maintain case ownership and keep customers informed of ... (iOS, Android) + Previous Experience in a fast-paced consulting or MSP (Managed Service Provider) environment as plus **Preferred… more
- Army Installation Management Command (Destin, FL)
- … service skills. Highly Preferred Criteria: One-year hotel front desk experience is preferred. Education Additional Information Area of Consideration: The ... performed.** Minimum Qualifications: Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work… more
- Volunteers of America Upstate New York (Rochester, NY)
- …as the primary point of contact between internal staff and the Managed Service Provider ( MSP ). This role ensures effective communication of technical issues ... MSP for all IT-related issues. + Provide front-line Level 1 support for desktop, laptop, tablet, and mobile...commonly used applications (eg Office 365) + Monitor help desk ticket system (with MSP ) and ensure… more
- Ferrotec USA (Livermore, CA)
- …planning effort. . Accountable for meeting systems infrastructure or operational Service Level Agreements established by IT Manager Supervisory/mentorship skills ... pure precision solutions to our customers, delivering superior quality, value, and service . Ferrotec (USA) Corporation is a technology company with a worldwide… more
- Motion Recruitment Partners (Roseville, CA)
- Recruiter - Entry Level Full Time Roseville, California Join our company today as a full- desk Tech Recruiter and grow a successful tech placement portfolio with ... Motion Recruitment Partners LLC has grown into a leading global recruitment service provider offering outsourced talent solutions, perm and contingent staffing, and … more
- Burlington (Edgewater Park, NJ)
- …+ Ensure service desk team performance meets or exceeds agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). + Oversee a ... Overview** We are seeking a proactive and experienced IT Service Desk Manager to lead the delivery...metrics, and user feedback. + Strong experience with leading MSP governance and service improvements to drive… more
- Entre Technology Services (Bozeman, MT)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... * Computer Troubleshooting * End User Training * Help Desk /Desktop Support * Mobile Device Support * Password Resets...monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA's) * Pay close… more
- Entre Technology Services (Coeur D'Alene, ID)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... (Client submitted or monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA's) *Pay close attention to detail while… more
- US Military Entrance Processing Command (Pittsburgh, PA)
- …definition of specialized experience is typical of work performed at the next lower grade/ level position in the federal service (GS-04) OR Education: Four years ... Station (MEPS). Provides administrative support to the Reception-Administration Control Desk , Record Maintenance & Accountability, and Enlistment Processing to… more
- BJC HealthCare (Belleville, IL)
- …and transcribing faxes. + At **3:15** you will move out to the front desk checking in patients, overflow phone calls, scheduling series of therapy appointments for ... must represent BJC with the highest standard of customer service , compassion and perform all duties in a manner...any BJC facility. This position will require a high level of emotional intelligence and making a personal connection.… more
- AireSpring (Atlanta, GA)
- …hardware, software, connectivity, and access issues across the organization. + Manage service level agreements (SLAs), incident response, and escalations. + ... Security which has earned its stellar reputation by taking service and support to the next level ,...etc.) + Experience with helpdesk tools (eg, ServiceNow, Jira Service Desk ) and asset management systems. Preferred… more
- Polaris Pharmacy Services, LLC (Fort Lauderdale, FL)
- …Service Arrangement (MSA), ensuring vendor performance aligns with contractual obligations and service level agreements (SLAs). + Serve as the primary liaison ... Foster a culture of accountability, continuous improvement, and customer service excellence. + Conduct regular performance reviews and provide...to Repair (MTTR) + Available System Time + Help Desk Ticket Closure within SLA + Ticket reduction +… more
- Taco Bell (Irvine, CA)
- …hands-on leader driving stability, observability, and performance at massive scale. It's not a service desk role-we're looking for someone who can lead a team of ... delivering results aligned with business objectives. + Experience in a managed service provider ( MSP ) environment or managing technology across multiple brands… more
- HUB International (Chicago, IL)
- …an automated process. + Define, implement, and manage toolsets required to enable self- service , service desk , and infrastructure automation. + Build, ... in supporting the broader transition to a new Managed Service Provider ( MSP ) and the development of...as the specific position_ _'s business line, scope and level . If you believe that your qualifications and experience… more
- R&D Industries, Inc. (Milford, IA)
- …Currently, we have several immediate, full-time openings ranging from new graduate/entry- level positions to experts with multiple years of IT, technology, or ... Depending on the position, duties could range from help desk support to computer programming, research and development, network...2022, 2023, and 2024, RDI was recognized in the MSP 501 - the IT channel's most prestigious global… more
