- CUNY (New York, NY)
- Director of ITSM & ServiceNow (IT Computer Systems Manager 6) - Provisional **GENERAL DUTIES** IT Computer Systems Managers manage and direct an Information ... Reporting to the Senior Director of Systems Management Control, the Director of ITSM & ServiceNow serves as a senior leader within CIS, responsible for… more
- Travelers Insurance Company (St. Paul, MN)
- …accountability for management and stakeholders, ensuring the adoption and integration of ITSM processes to achieve corporate goals. Independent and critical ... improving production engineering practices. Ensure alignment of engineering practices with ITSM processes . Engage with Software Engineering chapter for… more
- St. Luke's Health System (Boise, ID)
- **Overview** St. Luke's Health System is seeking a Senior IHT Process Manager to join our Enterprise Service Management (ESM) team with the ServiceNow Platform. ... The Senior IHT Process Manager is responsible for...of multiple Enterprise Service Management (ESM), IT Service Management ( ITSM ) processes based on the Information Technology… more
- St. Luke's Health System (Boise, ID)
- **Overview** The Senior IHT Process Manager is responsible for the strategic leadership and enterprise oversight for the development, execution, and maturity of ... multiple Enterprise Service Management (ESM), IT Service Management ( ITSM ) processes based on the Information Technology...to staff as a team leader or a supervising manager of direct reports. + Performs other duties as… more
- J&J Family of Companies (Raritan, NJ)
- …of America **Job Description:** We are seeking a multifaceted and innovative ** Senior Manager , Process & AI Automation, Application Reliability** to spearhead ... AI tools. **Skills Required:** + Bachelor's Degree + Solid understanding of core ITSM processes : Incident, Problem, Change, and Request Management + Expertise in… more
- NVIDIA (Santa Clara, CA)
- …by great technology-and amazing people. At NVIDIA, we are seeking a highly skilled Senior Engineer Operations Manager to join our world-class NGC Cloud team. In ... Coordinate incident, problem, and process adjustment procedures in alignment with ITSM guidelines + Collaborate with multi-functional teams to identify operational… more
- Enterprise Mobility (St. Louis, MO)
- …reliable experiences for our customers in an evolving transportation landscape. As an **IT Senior Manager leading the Ticket Services area** , you will play a ... the business applications that support the reservations and rental processes of over 1 million vehicles in the US,...managing a global support structure + Experience with an ITSM solution, Service-Now or similar + Experience leading teams… more
- Oracle (Juneau, AK)
- **Job Description** ** Senior Federal Technical Project Manager - General** We're on a journey to advance how health happens with technologies that support ... the Role** Oracle Health Government is seeking an experienced Senior Technical Project Manager to lead and...and device refreshes in accordance with approved change management processes . + Collaborate with vendors and service providers to… more
- Fannie Mae (Washington, DC)
- …in end-user services and collaboration technologies. *THE IMPACT YOU WILL MAKE* The Senior Manager of Corporate Governance - Digital Workplace role will offer ... Workplace ecosystem. This role is responsible for ensuring that technology, processes , and policies align with corporate objectives, compliance requirements, and… more
- Serco (Herndon, VA)
- **Position Description** The Senior Manager , Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , ... email to: careers@serco-na.com . Click here to apply now (https://careers-sercous.icims.com/jobs/71860/ senior - manager -service-operations/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830) **New to Serco?** Join our Talent… more
- Vanguard (Wayne, PA)
- …SLAs, KPIs, and user satisfaction targets are met. + Implement ITIL-based processes for incident, problem, and change management. + Drive automation, self-service, ... workplace technology, or IT operations, with at least 5 years in a senior leadership role managing large, distributed teams. + Proven track record of leading… more
- Marriott (Bethesda, MD)
- …and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes . + Develop and manage scripts and workflows for task automation and ... web services, and other integration methods. + Orchestrate and automate cross-platform processes and data exchanges to improve efficiency. + Use the Setup Assistant… more
- Marathon Petroleum Corporation (Findlay, OH)
- …and data exchange. + IT Service Management ( ITSM ) - IT Service Management ( ITSM ) refers to the set of processes , policies, and procedures that an ... our people, and fosters a collaborative team environment. Position Summary The Midstream OT Senior Network Engineer / Team Lead serves as the technical lead for the… more
- Parker Hannifin Corporation (Cleveland, OH)
- Senior ServiceNow Engineer Location : CLEVELAND, OH, United States Job Family : Information Technology Job Type : Regular Posted : May 27, 2025 Job ID : 57259 Back ... work schedule, and a vibrant work campus with many amenities. Position Summary The Senior ServiceNow Engineer is a key influencer in the strategic vision and roadmap… more
- Beth Israel Lahey Health (Charlestown, MA)
- …logging, triaging, resolving, and timely follow up of service requests/incidents. The Senior Field Support Technician interacts with all levels of BILH colleagues ... service and various information technology areas. On a day-to-day basis, the Senior Field Support Technician ensures proper operation and support of PC's, printers,… more
- Ramsey County (St. Paul, MN)
- …+ Escalate unresolved issues within the department and with process owners and/or processes to the appropriate manager when necessary. + Work with contracted ... IS Business Analyst Senior Print (https://www.governmentjobs.com/careers/ramsey/jobs/newprint/5153536) Apply IS Business Analyst Senior Salary $83,970.96 -… more
- Republic Services (Phoenix, AZ)
- …our capabilities in IT Disaster Recovery (DR) and IT Service Management ( ITSM ) to ensure resilience, reliability, and continuous improvement across our technology ... landscape. We are seeking a passionate and strategic Manager , IT Program Management, to lead our IT Disaster Recovery (DR) planning and execution efforts, partnering… more
- CACI International (Hampton, VA)
- …mission-critical environment. **Responsibilities:** * Promote and implement IT Service Management ( ITSM ) principles and processes to all groups interacting with ... local IT service delivery while ensuring alignment with enterprise-wide processes and service standards. This role requires a strong...Manager , or ServiceNow * Prior experience as an ITSM Service Level Manager * Ability to… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a ** Senior ** **ServiceNow Platform Administrator** to support our USSS Network Operations and Security Center (NOSC) ... + Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB). + Perform regular system… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Senior ServiceNow Administrator/Developer to support our USSS Network Operations and Security Center (NOSC) proposal. This ... DC and is a hybrid remote position. **Responsibilities** + Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.… more