- NuAxis Innovations (Washington, DC)
- …seeking a talented and motivated **Help Desk Specialist II** for a Full-Time position . **Job Summary:** The Service Desk Specialist must possess and ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Red River (Chantilly, VA)
- …the organization's reputation with existing clients by providing exceptional customer service . Ideal candidates should exhibit enthusiasm, focus, and a keen ... dedication, persistence, resourceful utilization, and a level of customer service akin to that of a superhero in a...effectively and efficiently or escalate them to appropriate support tier . + Utilize ITIL best practices to enhance and… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …long-term supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **Must be ... national security risk assessment based on SEAD-3 reporting requirements ** Tier 2 Cloud Support Position Preferences:** +...Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems… more
- Sharp Electronics Corporation (Kingsport, TN)
- **Overview** The National Help Desk Technician is an entry level position , responsible for providing Tier 1 helpdesk end-user support for small to enterprise ... basic troubleshooting, and escalate alerts + Reconcile licensing for Cloud Service offerings + Troubleshoot, monitor, and maintain client computers and desktop… more
- Tyto Athene (San Diego, CA)
- …in Fort Belvoir, VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support ... to serve as a resource on the DAU Customer Service Team with on-site support required at the West...+ 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification… more
- ITG Brands (Greensboro, NC)
- Service Delivery Analyst 3 **Location** North Carolina **City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in ... JOB SUMMARY Serve as a contact for end user Tier -3 support. Works on highly technical complex issues, drawing...+ Provides high-level end-user support via telephone, remote and desk side on IT-related issues to employees and contractors… more
- Hawaiian Electric (Honolulu, HI)
- …advancement and offering a competitive compensation package. Posting End Date: This position will remain open until filled. Early applications are highly encouraged. ... budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, troubleshoots, documents, and… more
- SMBC (Jersey City, NJ)
- SMBC Group is a top- tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, ... tracked, collected and/or reconciled + Coordinates daily funding requirements with the Treasury Desk for managed loan portfolios + Supports the Treasury Desk 's… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... full ownership of issues through resolution is key. **//This position operates Monday through Friday, from 10:00 am to...in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication… more
- Wheeler Machinery (Salt Lake City, UT)
- …computer science, information technology, or other related discipline. + 3-5 years of experience in tier III Help Desk or IT support environment. + 3-5 years of ... and virtualized environments, all while upholding stringent security best practices. The position involves providing level 2 & 3 technical support, addressing a… more
- SMBC (New York, NY)
- SMBC Group is a top- tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, ... challenges, mentoring site leads, and supporting technology modernization initiatives. This position presents a unique opportunity to make a meaningful contribution… more
- Dentons US LLP (Atlanta, GA)
- …of the Firm's technology goals and objectives + Assist with end user issues and service desk tickets where Level 3 support is required + Participate in outage ... from initiation to completion. + Installation of a middle tier application layer when required. + Provide third line...as assigned to fully meet the requirements of the position . **Experience & Qualifications** + Bachelor's degree in business,… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk Tier I Team has an opening for multiple entry level technicians to work in our Norfolk, VA office. This team provides ... the organization's products and services. **Primary Responsibilities** **As a Service Desk Tier I Technician,...redrawing it. **Original Posting:** October 16, 2025 For US Positions : While subject to change based on business needs,… more
- Choisys Technology (VA)
- Service Desk Technician - Tier I Fully Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 1 Service ... Tier 2 or specialized teams when necessary. This position requires excellent communication skills, attention to detail, and...update, and maintain detailed incident tickets in the CBP Service Desk ticket management system. + Follow… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking a Service Desk Specialist to support a customer in Quantico, VA. Support ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +… more
- ManTech (Altadena, CA)
- **MANTECH** seeks a motivated, career- and customer-oriented ** Tier 1 Service Desk Specialist** to join our team in **Altadena, CA** . **Responsibilities ... include but are not limited to:** + Provide Tier -1 IT support in a heterogeneous environment (Windows, Mac,...satisfaction + Provides basic application and/or hardware support to Service Desk callers to include provide callers… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- Leidos (Norfolk, VA)
- …support coverage for the team + Coordinate knowledge development and dissemination -Lead Service Desk Tier I team toward delivery of organizational ... Values guide the way we do business. The SMIT Service Desk has an opening for an...Lead to work in our Norfolk, VA office. This position provides Tier I assistance in problem… more
