- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... **Description** The SMIT Service Desk RDM Team has an...**Description** The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role ... at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial… more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts per Terracon ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Leidos (Washington, DC)
- …some of the below services: + Tier 1 Service Desk + Tier 2 Desk Side and VIP Support + Asset Management + User Device Management + Database ... Justice. The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed print services,… more
- Parsons Corporation (Chantilly, VA)
- …(SAP) activities. **Required Skills:** + Provides Tier 1 ( Service Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution ... System Administrator will be the first line of defense in resolving service desk issues and providing support for hardware complications. Install, update and… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2 ** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE |...- 6:00am EST** Our work depends on a **Help Desk Analyst Tier 2 ** joining… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- ** Tier 2 Help Desk Specialist...**Position Description:** We are seeking a dedicated and experienced Tier 2 Customer Service Representative to ... - Part-Time (Weekend Night Shift)** **Category:** Service Desk / End User Services **Main location:** United States,...with Tier 1 and Tier 2 support representatives to ensure seamless service … more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier ...users. + Complex issues that cannot be resolved at Tier 2 will be forwarded to Tier ... VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support personnel to support the...support for complex hardware/software problems beyond the scope of Tier 2 . + Process System Authorization Access… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- Beth Israel Lahey Health (Charlestown, MA)
- …School diploma or GED required. 2 . 1-3 years related work experience required in 2 plus years of Service Desk /IT Support experience supporting a large ... job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering...(BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1… more
- Parsons Corporation (Colorado Springs, CO)
- …+ Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …GSEC, SSCP, etc.). + Two ( 2 +) years or more of directly related help desk / service desk experience. + Experience providing Tier I technical support. ... for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician ( Tier I) to join our team in Aberdeen Proving Ground, MD. + Must be… more
- Robert Half Technology (Nashville, TN)
- …and maintaining end-user satisfaction. + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them ... support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, ... seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
- Centre Technologies (Tulsa, OK)
- …to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows ... written/verbal communication skills + Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports and documentation on or… more