- HCA Healthcare (Earth City, MO)
- … technologies as it pertains to the healthcare industry. Prior knowledge of Noble, Avaya or Contact Center as a Service, Cloud technologies- including ... (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid...OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is… more
- CVS Health (Hartford, CT)
- …health care more personal, convenient and affordable. Position SummaryCVS Health is recruiting for a Senior Contact Center Engineer to be a key member of a ... team of highly talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya , Cisco, and Five9 technologies. This… more
- CoStar Realty Information, Inc. (Atlanta, GA)
- Senior A/V Support Engineer- Atlanta, GA Job Description CoStar... Avaya CM 8.1 with 80+ gateways + Avaya Contact Center Elite Multichannel, Nice ... Polycom, and One-X + 4,500 employees and 400+ call center agents + 6 data centers, 3,000 VM hosts,...Paid time off + Tuition reimbursement + On-site fitness center and/or reimbursed fitness center membership costs… more
- Concentrix (Columbus, OH)
- Job Title: Senior Sales Engineer, Cloud Contact Center Solutions Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, ... solutions are powered by artificial intelligence, machine learning, facial recognition , cloud solutions and Big Data analytics. You will...Genesys Cloud or NICE CX certification + Knowledge of contact center skills, including ACD, IVR, NLP,… more
- CVS Health (Buffalo Grove, IL)
- … center application development. This individual will be the most technical and senior resource on the Contact Center application engineering team. This ... contact center applications that integrate with the different contact center solutions within CVS including, Cisco, Avaya , Five9, Verint, Nice IEX. +… more
- Rochester Institute of Technology (Rochester, NY)
- **8778BR** **Position Title:** Senior Staff Assistant **Organization:** Student Health Center **Job Responsibilities:** Implement and refine financial processes ... is responsible for performing finance and operations functions within the Student Health Center (SHC) and RIT Ambulance (RITA). The Senior Staff Assistant will… more
- REI (Sumner, WA)
- …decision making, inform and support the global strategy for the evolution of the contact center . This senior level position will work collaboratively within ... of the outdoors, for people and our planet. The Senior Analyst of Sales and Customer Support contributes to... center tools, telephone systems, call monitoring and contact management systems (SAP, Avaya CMS, Aspect… more
- MetLife (Tampa, FL)
- …environment highly desired; so is experience with Workforce Management and Contact Center technologies such as NICE IEX, Avaya CMS, or Intradiem. + Ability ... devices for initial triage and troubleshooting preferred. 5. Broad knowledge of inbound contact center environments. **Preferred:** + 5 years of WFM related… more
- American Express (Sunrise, FL)
- …strong collaboration and partnership with multiple functional teams including Contact Center Leadership, Technologies, Call Delivery, Vendor Partners, ... live IDPs, report exporting and manipulation ACD experience (preferably Avaya CMS) with proficiency in manual skill changes, agent...consistent basis. + Ability to make quick decisions about contact center dynamics and to take risks… more