- Cognizant (Bridgewater, NJ)
- **Job Title:** Sr . Genesys Cloud Architect...2025 **About the Role** We are looking for a ** Senior Genesys Cloud Architect** to ... role is ideal for a seasoned architect with deep expertise in **Google CCAI Platform** , ** Genesys Cloud ** , and **Amazon Connect** . You will play a key role in… more
- M&T Bank (Buffalo, NY)
- …for onsite and in person collaboration the other three days._ **_Extensive experience with Genesys Cloud CX is required for this role._** Overview: Provides ... Genesys Cloud CX & Omni-channel solution designs,...in completing projects within schedules. The position interacts with senior management, other technology personnel, clients and… more
- Access Dubuque (Dubuque, IA)
- …required. Experience with workforce optimization software (ie, Aspect, Verint/Blue Pumpkin, IEX, Genesys Cloud ), ACD technology (ie, Avaya, Cisco) and ... to influence, negotiate, and escalate unresolved problems or questions + Strong technology literacy skills to assist in the understanding of systemic architectural… more
- Amazon (Chicago, IL)
- …or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- Sprinklr (SC)
- …+ Experience with at least one major service platform (eg, Salesforce Service Cloud , NICE, Genesys , Zendesk). + Proven experience leading multi-year service ... partnership. You would lead transformation-not just platform rollout-by aligning Sprinklr's technology to the customer's support operating model, cost structure, and… more
- Fiserv (Alpharetta, GA)
- …to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Senior Cloud Data Engineer **What does a successful Senior Cloud ... organization. + Undertake conversion projects from in-house applications to cloud native technology applications for Contact Service... native technology applications for Contact Service Technology . + You will work with senior … more
- AIG (Jersey City, NJ)
- …Responsibilities: + Design, planning and support of contact center solutions and migrations ( Genesys Cloud ). + Develops high and low level contact center design ... help customers to manage risk. Join us as a Senior Contact Center Engineer to play your part in...center delivery, integration, and support. + Strong experience of Genesys Cloud . + Prior experience of Avaya… more
- Walgreens (Deerfield, IL)
- …information is available at www.walgreensbootsalliance.com. **Job ID:** 1604358BR **Title:** Senior Cyber Security Engineer II (Customer Engagement Technology ) ... **Job Description:** **Job Summary** Protect Customer Engagement Technology (CET) organization's systems, networks, and data from...that include but not limited to Contact Center Platforms, Genesys , IVRs, Chat VA, 2 Way SMS, CPM, Salesforce… more
- CenterWell (Madison, WI)
- …centers. + Familiarity with cloud -based telephony and CRM platforms (eg, Genesys Cloud , Five9, Salesforce). + Project management or Agile/Scrum experience is ... a part of our caring community and help us put health first** The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The… more
- Travelers Insurance Company (Hartford, CT)
- …for Salesforce within the Enterprise Architecture organization, you will collaborate with senior Technology and Business leaders and apply your knowledge of ... Sale and Service business capabilities + Works with the Senior leadership within Technology and Business to...Experience leveraging and integrating Contact Center Technologies for Service Cloud including Genesys to deliver excellent user… more
- Capgemini (New York, NY)
- …underpinned by technology created with purpose. **YOUR ROLE** As a Senior Consultant in the Enterprise Transformation team at Capgemini Invent, you will support ... In this role you will play a key role in: . Partner with senior client stakeholders to shape customer service transformation strategies aligned to broader enterprise… more
- ManpowerGroup (Houston, TX)
- …platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and ... Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud , or 8X8 telephony platform experience is a plus *… more
- Chewy (Bellevue, WA)
- …and release management + Professional Product Owner Certification + Oracle Service Cloud , Salesforce, or Genesys certification + Experience leading large-scale ... thrive at the intersection of product strategy, data, and technology ? If so, join **Chewy's Customer Care Product &...Customer Care Product & Engineering (CCPE)** team as a ** Senior Technical Product Manager** to help shape the future… more
- BlueCross BlueShield of North Carolina (NC)
- …scalable and resilient solutions. The incoming architect should have experience with Salesforce, Genesys Cloud , Nuxeo, and Facets As a technical leader, trusted ... + Architect highly available, resilient solutions deployed across the technology ecosystem spanning public cloud infrastructure and... management. **What We Like** + Experience with Salesforce, Genesys Cloud , Nuxeo, and Facets + Knowledge… more
- Amazon (Arlington, VA)
- …field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer - ... center technology platforms and applications, such as Avaya, Cisco, Genesys , Verint, NICE, Salesforce, etc. - Individual contributor technical practitioner with… more
- NTT America, Inc. (Springfield, IL)
- …selling is desired. + Solution Selling/SPIN certifications is desired. + Desired technology certifications include AWS Cloud Practitioner Essentials Training, MS ... place where you can grow, belong and thrive. **Your day at NTT DATA** The Senior Collaboration Client Partner is an advanced subject matter expert and is also a… more
- NCR VOYIX (Annapolis, MD)
- …Call and incident management. Calls are made and received via Cisco CTI / Genesys Cloud contact center system. Incidents are managed via the ticketing system. ... NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud -based, platform-led SaaS and services capabilities. Not only are we the… more
- OneMain Financial (Wilmington, DE)
- …+ Stay abreast of industry trends and best practices in contact center technology , omnichannel communication, and customer experience. + Build, mentor, and lead a ... plus. + Strong knowledge of UCaaS and CCaaS platforms (eg, Amazon Connect, Cisco, Genesys , Five9, Nice etc.) as well as communication tools for voice, video, chat,… more
- Capgemini (New York, NY)
- …by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. **YOUR ROLE** As a Managing Consultant in the ... channel strategy, interaction design, workforce transformation, performance management, and technology enablement. . Drive the development of routing and deflection… more
- State of Indiana (Indianapolis, IN)
- …+ Basic knowledge of Jira, Confluence, and Service Management. + Basic knowledge of Genesys Cloud phone system or similar phone system tools. + Thorough ... The Help Desk Analyst works within the agency's Information Technology Division to answer incoming calls and assist the...by the Associate staff. + Refer complex inquiries to Senior staff. + Assist users and new or lower-level… more