- UKG (Ultimate Kronos Group) (Lowell, MA)
- …end-to-end customer experience. This person will be responsible for providing customer escalation management support to Customer Experience teams. The ... Basic Qualifications: + 2+ years of experience in customer support , escalation management or related field +...steps + Knowledge of working with developers and software engineers Preferred Qualifications: + Working knowledge of JIRA +… more
- Sonos (Boston, MA)
- …our Boston, MA; Seattle, WA or Goleta, CA office locations. The Principal Technical Support Engineer owns support readiness for Sonos Hardware and Software ... scope of impact. You will train, mentor and empower support engineers across the organization by documenting...10+ years' experience in 2nd and 3rd level technical support escalation support and debugging… more
- Fujitsu (Richardson, TX)
- …information, please visit https://1finity.com/?utm\_source=li&utm\_medium=soc . Req ID:16265 **Radio Product Support Engineer III** **Job Description:** We are ... seeking a highly skilled Radio Product Support Engineer with expertise in wireless mobile...documents. + Serve as the highest level of technical support escalation , handling complex issues and providing… more
- Amazon (San Francisco, CA)
- …powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. ... serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support … more
- Quorum (Washington, DC)
- …reviews, working sessions, and long-term strategy planning. + **Technical Consulting & Support Escalation :** Advise clients on how to optimally use Quorum's ... JSON, XML), and secure file transmission (SFTP/FTP). Serve as the technical escalation point, coordinating with Engineering, Product, and Support to resolve… more
- Ford Motor Company (Allen Park, MI)
- …Personnel to ensure steady progression on each case driving timely resolution. Escalation of concerns for assistance and support + Escalation ... Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering & Operations is standing up...to and interface with Engineering, and key stakeholders. + Escalation to and interface with Field Team to provide… more
- NBC Universal (Stamford, CT)
- …of data aggregation tools across the entire distribution chain. You will act as L2 support and the primary point of escalation for the L1 team. In conjunction, ... on NBC OTT Platforms + Own and manage L1 support , including escalation , resolution, and reporting across...+ Capture Proxy logging of consumer devices to assist Engineers and Developers in troubleshooting outages + Own the… more
- GCI Communication Corp (Anchorage, AK)
- …and manages escalation events. Develops and updates documentation and support materials. Mentors' junior engineers and technicians. COMPETENCIES: + ... GCI's Network Engineer I will apply engineering principles tomultiple sub-groups...Job Duties & Disciplines + Provide technical leadership and escalation support for various delivery and engineering… more
- Cowbell Cyber (IN)
- …always keeping our users' needs front and center. About The Role As a Level 3 Support Engineer II at Cowbell, you will play a crucial role in enhancing our ... Need From You: We are seeking a highly motivated and experienced Level 3 Platform Support Engineer to join our team.The ideal candidate will possess a strong… more
- Insight Global (Spring, TX)
- Job Description Insight Global is looking for a 3rd Level Support Engineer to work onsite at one of their premier customers in North Houston (Spring, Texas). ... on PCs (laptops, desktops, and associated peripherals). Strong technical support skills (diagnostics, escalation handling, enterprise customer… more
- Insight Global (Jacksonville, FL)
- …Ribbon transport, and internal devices. Collaborate with vendor teams for break/fix support and escalation management. Participate in onboarding and training ... our Enterprise Voice Operations team with multiple Level 2 Voice Technicians to support global VOIP infrastructure and provide day-2 operational support for… more
- Chervon North America (Naperville, IL)
- …were used. Attend on-site investigations as needed. + Retail and Dealer safety escalation support . Become key contact for retail and dealer accounts for ... escalations. Provide deliverables for their own internal safety escalation process. + PTI and OPEI Support . Become key Chervon member within Power Tool Institute… more
- Wells Fargo (Chandler, AZ)
- …configuration, day-to-day infrastructure and operations management, troubleshooting of issues, and provide escalation support for issues from our 1st and 2nd ... server and database infrastructure. + Interface with management, other engineers , architects, partners companywide, and technology vendors. + Work...level support teams. + Be required to occasionally work on-site… more
- Tyto Athene (Doral, FL)
- …guidance to Tier II/III technicians regarding OEM platform maintenance and support escalation procedures **Qualifications** **Required:** + Bachelor's degree in ... Athene is searching for a **Senior** **OEM Manager** to support US Southern Command on the SCITES II Contract...DoD IT environment. This role serves as the primary escalation point for Tier IV issues, collaborates closely with… more
- SHI (Somerset, NJ)
- …Support in the creation and maintenance of documentation * Participate in advanced support escalation for live site management * Mentor junior team members ... our offices or yours.** **Job Summary** The Sr. Software Engineer will be responsible for the analysis, design and...location as determined by SHI management. Role Description * Support software design process based on functional requirements *… more
- Philips (White Plains, NY)
- …Adhere to established training, quality, and safety requirements. + Utilize tools, support , resources, and escalation processes within required time frames to ... resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). + Approximately 70% travel across the specified geography is required. The… more
- The Walt Disney Company (Celebration, FL)
- …to stay up to date with emerging technologies + May be required to provide support escalation , coordinate the ongoing operations, and support the enhancement ... Science teams from across DTOA and CIMA. The Data Engineer II position will report to the Senior Manager,...agent frameworks, the role collaborates with data scientists and engineers to integrate these capabilities into existing data pipelines… more
- Anheuser-Busch (Fort Collins, CO)
- …of responsibilities to standards. + Promote and enforce effective change management, support transition and support escalation processes for various ... join a team that dreams as big as you do? **ROLE SUMMARY:** The Electrical Process Engineer is a technical expert at the Fort Collins Brewery and will need to be a… more
- Bentley Systems (CA)
- …as required, at an appropriate cadence determined by the account strategy. Attend and support escalation calls, where appropriate and required by Escalation ... Technical Account Manager, reporting to Solution Engineering Management to support key Bentley accounts. As a Technical Account Manager...water, energy, cities, and more. Founded in 1984 by engineers for engineers , Bentley is the partner… more
- NetApp (NC)
- …your area of technical expertise + Vocal technical consultant / expert for Technical Support Engineers and Technical Support Managers + Strong understanding ... is an advanced technical role that involves leadership, coaching, mentoring and escalation management for our Cloud products. This role provides advanced technical … more