- Aequor (Devers, TX)
- …best-in-class business processes and acumen for successful ERP implementation. Consulting and Escalation Support : Act as the SAP Procurement and ASL Champion, ... providing consulting and escalation support . Leadership and Guidance: Provide leadership and guidance to the Project Team and cross-functional stakeholders to… more
- Daiichi Sankyo, Inc. (Bernards, NJ)
- …Authorities and License Partners, Reconciliation with License Partners, Patient Support Programs, Market Research vendors, Global Quality Supply Chain, Medical ... utilize resources and prioritize assignments. Contribute to management and escalation of issues for resolution.Coordinate vendor assessments and make recommendations… more
- Merck & Co. (Durham, NC)
- …Supply Agreement (MSA). Dispute and Issue Resolution (with appropriate escalation as required). Resolve Technical Issues (Investigations, CAPAs, Process ... annual ExM Operations Profit Planning process.- Commercialization of New Products:- Support of sourcing and siting activities, evaluation of supplier capabilities,… more
- Microsoft Corporation (New York, NY)
- …us accelerate AI transformation for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for your Area and ... with a global perspective. Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to highly complex cases.… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …end-to-end customer experience. This person will be responsible for providing customer escalation management support to Customer Experience teams. The ... About You: Basic Qualifications: + 2+ years of experience in customer support , escalation management or related field + Comfortable working with CRM tools and… more
- Citigroup (San Antonio, TX)
- …focus on delivering operational solutions for our clients. Providing first level support and escalation to licensed and non-licensed associates, internal ... The Wealth Service Escalation Specialist is considered a subject matter expert...**Job Family Group:** Consumer Sales **Job Family:** Consumer Sales Support **Time Type:** Full time **Primary Location:** San Antonio… more
- MongoDB (Austin, TX)
- … trends to contribute to continuous process improvements + Lead or support initiatives that evolve escalation and incident management practices **What ... Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member… more
- BrightSpring Health Services (Louisville, KY)
- …business impact of an outage and set appropriate incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible for ... Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager on Duty (MOD)...document processes and ensure alignment on all aspects of support process. + Adjusts the incident management process as… more
- GE Vernova (Bellevue, WA)
- …and action planning. + Translate customer feedback into improvements across Product, Support , and Services teams. + **Customer Escalation & Health Reporting** ... Vernova's Grid Software business is seeking a dynamic and experienced Global Client Escalation and Experience Leader to lead the global escalation management… more
- Confluent (Albany, NY)
- …One Team. One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. ... **What You Will Bring:** + 2+ years of experience in Escalation Management, Product Support , Incident Response, or other customer-facing roles. + Strong written… more
- Amazon (Nashville, TN)
- …Launch Execution, Adoption, and Facilities (LEAF) team is hiring for an Infrastructure Escalation Specialist, to support the Fleet Infrastructure team's goal of ... cost effectively as possible. Amazon is seeking a detail-oriented person to support strategic vendor relationships, diving deep into invoice and purchasing patterns… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …and client-facing incidents, including but not limited to after shift hours support + Escalation Management: Personnel management and issue escalation ... help facilitate Operations through queue management, incident resolution, and escalation management (personnel and performance issues). These responsibilities are in… more
- Sonos (Boston, MA)
- …+ Strong technical leader with 10+ years' experience in 2nd and 3rd level technical support escalation support and debugging of TCP/IP (IPv4/IPv6, DNS, mDNS, ... Seattle, WA or Goleta, CA office locations. The Principal Technical Support Engineer owns support readiness for Sonos Hardware and Software products for our… more
- Keeper Security, Inc. (Chicago, IL)
- …and chat, stepping in to assist with more complex issues as needed + Support escalation handling and resolution in collaboration with senior team members or ... Keeper Security is hiring a driven and execution-oriented B2B Support , Team Lead to collaborate with the team manager...with the team manager and mentor our level 1 support team while playing a pivotal role in ensuring… more
- TP-Link North America, Inc. (Irvine, CA)
- …anomalies raised by community members, offering solutions or guidance. + Platform Support & Escalation : Identify and report platform-related concerns, escalating ... ideal candidate will have a passion for community engagement and technical support , helping enhance the customer experience while fostering growth and collaboration.… more
- DXC Technology (Tulsa, OK)
- …with team members, management, and customers to resolve service-related issues. + Support escalation processes, service recovery efforts, and customer feedback ... banking, or investments. This role involves providing exceptional customer support , processing account updates, handling inquiries, and ensuring compliance with… more
- Fujitsu (Richardson, TX)
- …and other related documents. + Serve as the highest level of technical support escalation , handling complex issues and providing timely resolutions to customers ... information, please visit https://1finity.com/?utm\_source=li&utm\_medium=soc . Req ID:16265 **Radio Product Support Engineer III** **Job Description:** We are seeking a… more
- NVIDIA (Santa Clara, CA)
- …Ways to stand out from the crowd: + Background as a developer and/or support escalation team member for large enterprise/service provider customers at a company ... or related field + 8+ years system software development and hardware support experience, ideally with some of that time customer-facing + Strong computer… more
- Ford Motor Company (Allen Park, MI)
- …Personnel to ensure steady progression on each case driving timely resolution. Escalation of concerns for assistance and support + Escalation ... Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering & Operations is standing up...to and interface with Engineering, and key stakeholders. + Escalation to and interface with Field Team to provide… more
- Quorum (Washington, DC)
- …reviews, working sessions, and long-term strategy planning. + **Technical Consulting & Support Escalation :** Advise clients on how to optimally use Quorum's ... JSON, XML), and secure file transmission (SFTP/FTP). Serve as the technical escalation point, coordinating with Engineering, Product, and Support to resolve… more
