- Imagine One Technology & Management (Norfolk, VA)
- …We are looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and Tier 3 Command Center in Norfolk, VA for a large ... not limited to:** + Manage the ticket queue in Service Now for the NMMES program. Triage the tickets...for leadership and conduct morning operations briefs. + Provide tier 1, tier 2 and… more
- Proven IT (Naperville, IL)
- …or other business-related field . + 2 + years of experience working in the IT Tier I or Tier II field + Ability to work in a physical office ... Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA)...travel to client sites + Strong knowledge of customer service + Expertise in Windows Servers, Microsoft Active Directory… more
- CACI International (San Antonio, TX)
- …Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS Genesis Support with a ... Tier 2 Cerner Application Support Analyst...Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- BAE Systems (St. Louis, MO)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote access and service capabilities, including VPN ... our customers to achieve their missions. As a **Lead Tier 2 Remote Support Analyst** , you'll...degree in Information Technology, Computer Science, or a related field (or equivalent experience) + 6 years of experience… more
- CACI International (Sterling, VA)
- …to end-users for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple portfolios, ... to do:** Support end-user applications and work in a multi- tier service desk as well as work... Technician T1 - Bachelors Degree in related technical field + Tier 2 Technician… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly ... supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** +...or higher in IT, CS, or other closely related field with 2 -4 years of work experience… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- The Tier 2 Technical Support Operations Analyst...and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and ... infrastructure engineering and application development teams to work on issues escalated to Tier 2 . + Adhere to the defined incident management, problem… more
- Koniag Government Services (Washington, DC)
- …holidays, three weeks paid time off, and more. We are seeking an experienced Tier 2 Network Administrator to investigate and resolve complex network issues ... escalated from the Tier 1 team. The Tier ...Bachelor's degree in IT, computer science, engineering or related field + 3-5 years of network administration and troubleshooting… more
- TekSynap (Arlington, VA)
- …with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have ... to the day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier -II Work Center...a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II...users. + Complex issues that cannot be resolved at Tier 2 will be forwarded to ... VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support personnel to support the Norfolk Naval...support for complex hardware/software problems beyond the scope of Tier 2 . + Process System Authorization Access… more
- Gentiva (Atlanta, GA)
- …employees across all business units. **Key Responsibilities** + Serve as Tier 2 support on the corporate service desk, providing technical assistance and ... Seamless Support.** We are hiring a skilled and customer-focused Tier 2 IT Support Specialist to join...Corporate IT Services team. Reporting to the Senior IT Service Desk Manager, this role plays a vital part… more
- CACI International (Peterson AFB, CO)
- Tier 2 IT Technician Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well...mission operations. We have an exciting opportunity for a Tier 2 IT Technician to join our… more
- Koniag Government Services (San Antonio, TX)
- **Koniag Data Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 2 Level Systems Administration Support Services to support KDS and our ... military hospitals, medical clinics, and dental clinics. + Serves as a top- tier expert responsible for shaping and overseeing the implementation of DHA's… more
- Choisys Technology (VA)
- …established troubleshooting procedures, document all work performed, and escalate issues to Tier 2 or specialized teams when necessary. This position requires ... routine issues. + Escalate complex or unresolvable issues to Tier 2 or engineering support teams while...service to CBP personnel at all levels, including field agents, administrative staff, and leadership. Requirements + US… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 2 (Call Center) Date: Dec 4, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation Hybrid, ... Primarily deals with an even mix of homeowners and service professionals with greater demands and handles both single...school + High school diploma or GED in related field will be considered with equivalent field … more
- CACI International (El Segundo, CA)
- Network Engineer Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... services that accelerate delivery timelines, reduce operational risk and ensure service continuity during transition. + Provide transition planning and support for… more
- Insight Global (Fort Worth, TX)
- …as MDTs, modems/routers, docking stations, and in-car cameras. The technician delivers Tier 2 desktop support for municipal employees, covering Windows, ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Georgetown Univerisity (Washington, DC)
- …a shared dedication to making a difference in the world. Requirements Job Overview The Tier 2 Support Technician works in a team environment to provide quality ... customer service and support within the Information Systems Technology department...+ Minimum of BS degree in computer science/engineering related field . + Up to two years related experience. +… more
- CACI International (Springfield, VA)
- Network Operations Center (NOC) Engineer ( Tier 2 ) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers. + Provide support for the dispatch system… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …(SOPs) for task execution, issue documentation, and escalation. + Collaborate with Tier 2 /3 personnel to resolve cross-domain incidents. + Maintain accurate ... Bachelor's degree in Information Technology, Cybersecurity, or a related field with 0- 2 years of work related...environments + 0- 2 years of experience in Tier 1 or Tier 2 … more