- Stellantis Financial (Houston, TX)
- … Analyst / WFM is responsible for managing the Dialer system and Workforce Management to ensure that all call centers operate effectively and efficiently. ... needs, ensuring service levels and revenue targets are achieved. Provide comprehensive WFM reporting and strategic recommendations to executive management for… more
- FastTek Global (Warren, MI)
- …and communicating from a Global Contact Center perspective. This role will utilize workforce management tools and reporting to make decisions regarding staff ... of the job. . The Global Command Center Coordinator is an extension of typical workforce management , with an emphasis on staff management . . This role… more
- FastTek Global (Warren, MI)
- …and communicating from a Global Contact Center perspective. This role will utilize workforce management tools and reporting to make decisions regarding staff ... function of the job. The Global Command Center Coordinator is an extension of typical workforce management , with an emphasis on staff management . This role… more
- CoreCivic (Brentwood, TN)
- …and a responsibility to better the public good. CoreCivic is currently seeking a ** Workforce Management ( WFM ) Analyst ** located at our corporate ... that is dedicated to making an impact for the people and communities we serve. The Workforce Management ( WFM ) Analyst is a subject matter expert of the … more
- Chipotle Mexican Grill (Columbus, OH)
- Senior Analyst , WFM & Pay Technology (24015385)...food accessible to everyone. THE OPPORTUNITY As the Senior Analyst , Workforce Management & Pay ... draw conclusions, and develop actionable recommendations. + Strong project and time management skills; knowledge of project management methodology. + Ability to… more
- Paylocity (Schaumburg, IL)
- …Overview The Workforce Management Analyst administers the Workforce Management ( WFM ) system for Paylocity's contact centers. The position ... years of contact center experience analytics or workforce management . + Experience with standard WFM tools such as Verinit, IEX, Avaya etc. + Understanding… more
- AssistRx (Overland Park, KS)
- …other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate, ... dashboards, reports and real-time call activity. + Subject Matter Expert of workforce management functions, including software, skills, workgroups, workflows and… more
- Liberty Healthcare Corporation (Bala Cynwyd, PA)
- …the configuration, implementation, validations, and support of the modules of UKG Pro Workforce Management (UKG Dimensions). Your goal will be to ensure ... hiring for a new full-time Human Resources Information System Analyst position. This is a remote position which will...experience and expertise in UKG Dimensions / UKG Pro Workforce Management . A Bachelor's degree and United… more
- Rapid Response (Henderson, NV)
- Workforce Management Analyst (On Site) Department: Business Operations Location: Henderson, NV START YOUR APPLICATION ... backbone for thousands of alarm companies across the country. Workforce Management Analyst Role Summary...skills required. Preferred Qualifications + Previous experience with Alvaria WFM Suite of products and services. + Proficiency of… more
- AmeriHealth Caritas (Philadelphia, PA)
- ** Workforce Management Capacity Analyst ** Location: Philadelphia, PA Primary Job Function: Operations ID**: 34227 Your career starts now. We are looking for ... Office Services and provide recommendations accordingly. + Works very closely with WFM Workforce Analysts to align weekly-level long-term Capacity Planning with… more
- Saint-Gobain (Malvern, PA)
- …I **Position Description** **Job Summary** This role is a key position for the Workforce Management ( WFM ) team providing analysis, technical expertise and ... support of the Saint-Gobain WFM solution for more than 15,000 US and Canadian...as Payroll Operations, Human Resources (HR), Operations, Human Capital Management (HCM), Finance & Accounting, Legal, etc. in the… more
- Spectrum (Greensboro, NC)
- …skilling, maintain staffing line adherence, and coordination of decentralized Workforce Management resources for outsourcer and Charter's virtualized ... current view of staffing requirements. Enter updates into the WFM Portal to adjust staffing needs as required. +...agreements. + Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time… more
- The Hartford (Lake Mary, FL)
- Analyst Workforce Planning - OW09AN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. ... work requests. Propose and implement ongoing innovations and improvements to Workforce Management processes. Strategic Financial Support Towards Achieving… more
- Chick-fil-A (Atlanta, GA)
- …difficult conversations Preferred Qualifications + Real time contact center experience + Workforce Management experience + Intermediate knowledge of call center ... is headed tomorrow. As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling,… more
- ZF (Northville, MI)
- …testing, analyzing, and maintaining the UKG system with specific responsibility for Workforce Management ( WFM ) and Workforce Central ... IT HR Business Analyst Country/Region: US Location: Northville, MI, US Req...UKG, creating and maintaining interfaces, testing, analyzing, and supporting WFM and WFC. This would include the research, design,… more
- CVS Health (Austin, TX)
- …real time monitoring of Avaya CMS and CAS offline queues, Verint WFM , Aspect WFM or IEX workforce management tools are required, including cloud based ... suggestions to continually improve process and protocols related to workforce management for the Clinical Shared Organization.RESPONSIBILITIES1. Intraday… more
- CVS Health (Austin, TX)
- …real time monitoring of Avaya CMS and CAS offline queues, Verint WFM , Aspect WFM or IEX workforce management tools are required, including cloud based ... are met, create and maintain data in CMS, Verint WFM and other databases which may be applicable to...suggestions to continually improve process and protocols related to workforce management for the Clinical Government Services… more
- CVS Health (Austin, TX)
- …Position Summary/Mission: Maintains oversight of the local Service Center management function. Responsible for the efficiency/quality of monitoring volumes. Conducts ... free routing issues (*) * May provide on-the-job training for WCA's and WFM Orientation for Service Staff Leadership and internal Staff. (*) * Monitors performance… more
- MetLife (Tampa, FL)
- …supports MetLife's Global Customer Solutions Organization. The role of the ROC Resource Management Analyst include the real-time monitoring of call flow, agent ... resources, system heath and call center performance. The ROC Resource Management Analyst will perform analysis and develop solutions to improve the customer… more
- Providence (Renton, WA)
- …you. The IS Applications Analyst needs to exercise full use of the Workforce Management application (Kronos Workforce Central), provide solutions to a ... design, implementation and/or maintenance of one or more of the following large Workforce Management systems - Kronos WFC, UKG Pro WFM , Time & Attendance… more
