- Prosper (Phoenix, AZ)
- The Role Join Prosper's Workforce Management ( WFM ) Team as a Real -Time Specialist and play a vital role in optimizing our contact center operations. ... You'll monitor performance metrics in real -time, identify trends, and collaborate with leadership to enhance...handle time, and staffing to identify trends Lead daily WFM morning huddles with performance updates and action plans… more
- Mississippi Lime (Calera, AL)
- …with Plant Manager and HR. Tracking and documenting Union Hourly timecards into Workforce Management ( WFM ) to ensure employees are paid properly. ... employee wellbeing Great development and advancement opportunities Bring your real self to work, come grow with us! MLC...develop a consistent message before communicating to the union workforce . Work closely with HR to lead, develop, and… more
- Hackensack Meridian Health (Neptune City, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst** , you will utilize ... workforce management tools and best practices to provide tactical support...within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance… more
- Entergy (Little Rock, AR)
- **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** We are seeking a detail-oriented and proactive Workforce Management Analyst I to join our...align with forecasted demand and business needs. + Monitor real -time adherence and make necessary adjustments to ensure service… more
- CenterWell (Tallahassee, FL)
- …Statistics, or a related field; Master's degree preferred. + 10+ years of experience in Workforce Management , with at least 6 years in a leadership role focused ... allocation, outsourcing, and automation. Additionally, the Associate Director collaborates with Real -Time Management , Scheduling, and Forecasting teams to ensure… more
- DriveTime (Mesa, AZ)
- …for our customers. **That's Nice, But What's the Job?** In short, as a Workforce Management Specialist ( Real Time Adherence Specialist), you will assist ... levels and ensuring the most efficient use of resources. In long, our Workforce Management Specialist ( Real Time Adherence Specialist) are responsible for: +… more
- Amazon (Seattle, WA)
- …delivery of Service level and staffing across global marketplaces overseeing a team of Real -Time Analysts and Workforce Specialists. You will be working in a ... Description The Verification, Risk Management and Operations (VRMO) organization is responsible for...seller transactions on our marketplace Amazon is seeking a Workforce Manager to join our team reporting to the… more
- Entergy (West Monroe, LA)
- **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to...the Command Center (Responding to Chats/Emails) + Help in real time management task: such as adherence… more
- Amazon (Tempe, AZ)
- …solutions to help our partners better serve their customers. We are looking for a Workforce Management ( WFM ) System Administrator to maintain our WFM ... Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management ) - Ability… more
- Paylocity (Schaumburg, IL)
- …preferred, or equivalent experience. + Minimum of 2-3 years of experience in a workforce management or contact center operations role, with a strong focus on ... mitigate impact. Discretion and Impact: + Continuously seek opportunities to improve real -time management processes, tools, and techniques to enhance operational… more
- Intuit (New York, NY)
- **Overview** Intuit is looking for a results-driven Manager to lead our Workforce Management and Frontline Sales Support teams with a focus on efficiency, ... multiple channels. This role is responsible for the full workforce management cycle, including but not limited...(chat, inbound, outbound) + Strong command of forecasting, scheduling, real -time management , and reporting best practices +… more
- Amazon (Dallas, TX)
- …MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm potential ... operations - Experience with HR processes and systems - 1-3 years of WFM Management experience Preferred Qualifications - Experience with process improvement and… more
- Vivint (UT)
- …to create smarter, safer and more sustainable homes. The Field Support Manager, Workforce Management , is responsible for leading the short-term forecasting of ... senior member of the team. **Job Responsibilities:** + Manages WFM personal including Real Time coordinators and...one or more of the following fields: Contact Center Management , Workforce Management , Forecasting, Scheduling,… more
- The Walt Disney Company (San Antonio, TX)
- …(DTC) experience through strategic hard work and determination! We are seeking a Senior WFM Manager in San Antonio, TX who will be an outstanding addition to our ... Workforce Optimization and Capacity Planning team. This role will...Lead and develop team managers in forecasting, scheduling, and real -time arenas + Lead in capacity planning using deep… more
- Walmart (Hoboken, NJ)
- …the Director of Operations at Walmart Connect. The Senior Manager of Operations - Workforce Management ( WFM ) will use strong thought leadership, critical ... you'll do ** The Senior Manager of Operations - Workforce Management is a critical and trusted...leader will be responsible for overseeing capacity planning, forecasting, real -time management and headcount reporting across Walmart… more
- First National Bank of Omaha (TX)
- …**Summary of the Job:** The Workforce Management Analyst administers the Workforce Management ( WFM ) system for FNBO Customer Care. This position ... every 3rd or 4th weekend) **About This Role:** **Responsibilities** + Administers the Workforce Management system for the call center + Develops staff schedules… more
- Chewy (Louisville, KY)
- …to refine forecast accuracy + Collaborate with WFM Scheduler and Real -Time Analysts to ensure workforce alignment with forecasted demand + Generate ... **Our Opportunity:** Here at Chewy, we are hiring a Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call… more
- DISH Network (Englewood, CO)
- …and surge needs + Build and develop a high-performing team of Capacity Planning and Workforce Management leaders and experts in a 24/7 environment + Engage with ... WFM Strategic Planning team handling capacity planning, WFM tool ownership, M&A project management , and...in large organizations + 5+ years leadership experience in workforce management + Expert knowledge of forecast… more
- Mount Sinai Health System (New York, NY)
- …combination of equivalent work experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume Access Center + 2+ ... **Job Description** The Workforce Analyst will analyze historical and real...of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report… more
- DoorDash (Phoenix, AZ)
- About the Team The Workforce Management team's primary focus is to ensure we have the right people at the right time to get our customers connected to a live ... will be the single point of accountability for all workforce planning and real -time execution related to...about you because you + Have 5+ years in workforce management or support operations or … more
