- Americor (Irvine, CA)
- Americor is seeking Principal Call Center Data Analyst to join our team. Specific job title and offer to align to the qualifications of the candidate. ... trajectory. + Identify cohorts and underlying drivers that are affecting metrics and call performance. + Initiate and own audits to remove defects, apply… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position is...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- USAA (Colorado Springs, CO)
- …business containment, and more. + Experience with NICE/WFM platform. + In-depth knowledge of call center metrics and KPIs. + Strong analytical skills ... and impactful. **The Opportunity** As a dedicated Workforce Management Analyst Senior, you will be responsible for contact or...to maximize efficiency and ensure the contact or claims center meets key performance metrics . **In addition**… more
- USAA (Chesapeake, VA)
- …concepts, real time operations, forecasting and capacity planning. + In-depth knowledge of call center metrics and KPIs. + Forecasting experience, to ... and impactful. **The Opportunity** As a dedicated Workforce Management Analyst (Mid-Level) you will be responsible for contact or...to maximize efficiency and ensure the contact or claims center meets key performance metrics . **In addition**… more
- Kelsey-Seybold Clinic (TX)
- …acumen in addition to strong analytical skills. **Job Title: Contact Center Business Analyst ** **Location: Pearland Administrative Office** **Department:** ... and proposing process improvements to the organization. Develop and track performance metrics to monitor, measure, and report on effectiveness and goal attainment… more
- Fiserv (Marietta, GA)
- …Fiserv, a Quality Analyst plays a critical role in ensuring that our call center operations meet the highest standards of quality and performance. The ... Analyst is tasked with developing, supporting, and executing call monitoring audits and providing regular reporting for first-party...of experience in conducting quality assurance audits in a call center environment. + 1+ years of… more
- University of Pennsylvania (Philadelphia, PA)
- …work with vendor delivered solutions. Job Description Job Description: + Work with center /department/ school leadership to identify and develop metrics for all ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...and resources, and much more. Posted Job Title Enrollment Analyst - Office of the University Registrar Job Profile… more
- Aston Carter (Richmond, VA)
- … operations. The ideal candidate will possess strong analytical skills to interpret call center metrics and develop data-driven solutions for performance ... Data AnalystJob Description We are seeking a dedicated Call Center Data Analyst to...within the data, identifying areas for improvement. + Analyze call center metrics , including … more
- Entergy (West Monroe, LA)
- …is critical in ensuring operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for ... **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / Purpose:** A… more
- FirstBank (Lakewood, CO)
- …There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and ... by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank...as well as internal policies and procedures. The Senior Analyst performs advanced level work individually or as part… more
- DISH Network (Englewood, CO)
- …variable compensation plan, ensuring accuracy and timely processing of incentive payments + Analyze call center data to recommend and implement call routing ... managing the data infrastructure for the sales agent variable compensation plan, call routing strategies to drive performance, and many other crucial tasks. The… more
- Mass Markets (VA)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Elevance Health (Indianapolis, IN)
- …degree in Business, Statistics or related field and a minimum of 2 years call center operations experience with 3 years real-time management, scheduling and ... adaptable workplace. Alternate locations may be considered. The **WFM Analyst Senior** is responsible for accurately predicts call...forecasting experience in a centralized call center environment; or any combination of… more
- Insight Global (Richmond, VA)
- …Call Center Data Expertise: Proven experience in analyzing and interpreting call center metrics to improve operational performance and customer ... seeking a Data Analyst with experience in call center operations to help drive performance... metrics , generating reports, and working closely with call center teams to optimize customer service… more
- Techtronic Industries North America, Inc. (Olive Branch, MS)
- **Job Description:** **Inventory Planning Analyst ** **Location: Olive Branch, MS** **_Applicants must be authorized to work in the US; Sponsorship is not available ... position at this time."_** **Your Role on our Team:** The **Inventory Planning Analyst ** plays a key role in achieving supply chain and inventory objectives within… more
- altafiber (Cincinnati, OH)
- …to 4 years in related field _3-5 years of experience as a Business Analyst in IVR, telephony, or similar contact center technologies._ **Special Knowledge, ... **Job Purpose** **:** We are seeking a **Business Analyst (BA)** with experience in **IVR (Interactive Voice Response),** telephony, or similar contact center … more
- Marriott (Bethesda, MD)
- …N **Position Type** Management This is a temporary position. The Edge Security Analyst will assist in the deployment, management, and optimization of Akamai edge ... malicious bots. The ideal candidate will gain experience with the Akamai Control Center to help configure, monitor, and fine-tune WAF rules and policies, ensuring… more
- AbbVie (North Chicago, IL)
- …appeals, and specialty pharmacy operations + 1-2 years supervisory experience in a call center , large physician, managed care, or healthcare insurance setting ... objectives or functions or outputs of this position. The Supervisor, Insurance Analyst provides leadership, support, and supervision for the Insurance Analyst … more
- DoorDash (Phoenix, AZ)
- …Aspect, Nice IEX, etc). + You have demonstrated knowledge and understanding of key call center performance metrics such as service level, AHT, adherence, ... and scaling organization. About the Role The Real Time Analyst will become a subject matter expert on workforce...service level drivers, and historical data. + Assist with call center tool provisioning and near-term offline… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Revenue Cycle Analyst position is responsible for facilitating (gathering, trending, reporting, monitoring, analyzing) data and analytics ... a bridge between the client, stakeholders and assigned team. The Revenue Cycle Analyst is assigned to projects of intermediate complexity and scope and is… more
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