- USAA (Phoenix, AZ)
- …accordance with payment association rules (Visa, Amex, NACHA, Zelle, etc.). Engages in customer service activities to satisfy member requests and provide dispute ... to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the… more
- Hills Bank (Hills, IA)
- …Make outbound calls to verify transaction activity with account holders. + Provide superior customer service by being a resource for both internal and external ... loss in the best interest of customers and the bank . ACCOUNTABILITIES: Fraud Support + Fraud...a two-year college or technical school or two years customer service and banking experience, or the… more
- Ally (Raleigh, NC)
- …shouldn't your opportunities be, too? **The Opportunity** The primary role of the Senior Bank Fraud Investigator to investigate and deter fraud against Ally ... to be a high level problem solver. You will work independently on various bank fraud projects and present findings and solutions to loss prevention leadership… more
- Bank of America (Richmond, VA)
- …and may include Holidays and weekend work as needed. + Minimum of 12 months customer service experience + Able to demonstrate a high level of professionalism ... Sr Fraud Analyst II - GPO Fraud - Alert...level of risk and makes decisions which directly affect the customer experience and risk to the bank +… more
- Bank of America (Phoenix, AZ)
- …+ Conflict Management + Customer and Client Focus + Decision Making + Fraud Management + Oral Communications + Active Listening + Attention to Detail + Data ... Fraud Client Services Representative - Bilingual Spanish Phoenix, Arizona **Job Description:** At Bank of America, we are guided by a common purpose to help make… more
- UMB Bank (Kansas City, MO)
- … Strategy and Analytics and will be responsible for the control and management of ID theft fraud risk within the bank 's fraud program. The ID Theft Fraud ... IDs and customer impersonations. + Must stay current with UMB's fraud policies and procedures. Furnishes and delivers professional presentations and fraud… more
- Capital One (Mclean, VA)
- Director, Product Management- Fraud Case Servicing, Retail Bank Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... **About the Team** **As a Product Leader focusing on Fraud Case Servicing, you will:** + Lead our modernization...strategy spanning multiple operations teams that will unlock differential customer experiences and enable the Bank and… more
- Woodforest National Bank (The Woodlands, TX)
- …Card Fraud Services I - is responsible for providing administrative and customer service support in the minimization, prevention, and mitigation of bank ... diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the...in related systems and tracks card orders. . Provides customer service support to branch personnel, customers,… more
- M&T Bank (Bridgeport, CT)
- …of work scheduling. **Education and Experience Preferred:** + Minimum of 1 year of customer service related fraud experience. + Experience working with ... of the Bank by providing an outstanding service experience for inbound and outbound customer ...required regarding investigations or disputes. We work to mitigate fraud loss and assist our client base through critical… more
- First Horizon Bank (Maryville, TN)
- …Experience Requirements:** + High school diploma or equivalent + 2+ years' experience in customer service , call center, or fraud -related roles. + Strong ... location listed in job posting. We are actively seeking a dedicated and client-focused Fraud Hotline Client Consultant to serve as the first point of contact for our… more
- US Bank (Hackensack, NJ)
- …achieve their financial goals-no matter what they need. From transaction processing to customer service , to driving innovation and launching new products, we're ... At US Bank , we're on a journey to do our...that charges are authorized. Works with merchants to resolve customer service issues or fraudulent activity. Maintains… more
- US Bank (Minneapolis, MN)
- …to validate that charges are authorized. Works with merchants to resolve customer service issues or fraudulent activity. Maintains merchant processing statistics ... At US Bank , we're on a journey to do our best....is unique in their potential. A career with US Bank gives you a wide, ever-growing range of opportunities to… more
- Regions Bank (Hoover, AL)
- …careers section of the system. **Job Description:** At Regions, the Financial Crimes Customer Service Representative responds to customer 's inquiries or ... Diploma or GED **Preferences** + One (1) year of customer service or related experience **Skills and...the business. **Additional Preferences:** + Experience with Financial Crimes/ Fraud is highly preferred. + Prior experience in high… more
- SMBC (Atlanta, GA)
- …to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing ... The Fraud Investigator plays a critical role in the bank 's Financial Intelligence Unit, focusing on identifying, analyzing, and mitigating fraudulent activities… more
- SMBC (Austin, TX)
- …professionals and technology experts who came together for the challenge of building a full- service digital bank from scratch. We're committed to doing it the ... right way for the customer and are growing rapidly. To learn more about...Department. The FCC department is responsible for developing the Bank 's BSA/AML, Sanctions, and Fraud Programs to… more
- SMBC (Sacramento, CA)
- …to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing ... California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals. The anticipated… more
- SMBC (NC)
- …professionals and technology experts who came together for the challenge of building a full- service digital bank from scratch. We're committed to doing it the ... fraud cases. - Improve core metrics related to fraud rate, incidents, charged-off dollars and customer ...hours, and travel on an as-needed basis - Prior fraud experience in the financial service industry,… more
- Citizens (Pittsburgh, PA)
- …years' experience, in the following areas: Fraud Analysis, Financial services industry, Customer service , and Contact center experience a plus + Team player ... continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this...part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our… more
- Santander US (RI)
- …Experience in the financial service industry or similar environment, such as Customer Service , Operations, or Fraud Prevention. **Qualifications** : + ... Ability to analyze diverse information and develop strategy recommendations. + Excellent customer service and communication skills, both verbal and written. +… more
- SMBC (Austin, TX)
- …professionals and technology experts who came together for the challenge of building a full- service digital bank from scratch. We're committed to doing it the ... right way for the customer and are growing rapidly. To learn more about...lead and manage the team responsible for protecting Jenius bank , and our customers, from financial fraud .… more
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