- Unknown (Richmond, VA)
- …at the company should have a minimum of 7 years' experience in leading CX or call center operations , with a proven track record in scaling B2C, omni-channel ... a Head of Customer Experience to spearhead the evolution of its CX operations . The successful candidate will be responsible for leading and mentoring global CX… more
- USAA (Colorado Springs, CO)
- …and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule ... to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience… more
- Unknown (Houston, TX)
- …medical management, provider network operations , quality/STAR programs, member engagement, call center , and technology integration. This role is pivotal in ... Vice President, Operations About the Company Respected third-party administrator &...Role The Company is seeking a Vice President of Operations to provide strategic and operational leadership across its… more
- Unknown (Indianapolis, IN)
- …software Industry Software Development Type Privately Held Founded 2024 Employees 11-50 Specialties call center software cloud contact center contact ... center as a service (ccaas) enterprise call center solutions customer experience optimization digital customer engagement conversational ai ai-powered… more
- Unknown (Tallahassee, FL)
- Chief Operating Officer (COO) About the Company Well-established call center providing crisis intervention & information services Industry Non-Profit ... team. The COO will be a key figure in overseeing the agency's operations , contract and grant management, administrative functions, and internal systems to ensure… more
- Unknown (Miami, FL)
- …patient experience. The role demands a system-level leader with deep expertise in access operations , scheduling systems, and call center management, as well ... mission and care delivery efforts. This includes leading enterprise-wide access operations , optimizing workflows, and advancing digital front door strategies to… more
- Ochsner Health System (Chalmette, LA)
- …Ability to work a flexible work schedule (eg 24/7, weekend, holiday, on call availability) and travel throughout and between facilities. Job Duties * Verifies ... as warranted. * Assists in the facilitation of departmental operations (inventory, staff schedules, equipment maintenance, etc.). * Adapts behavior… more
- Avis Budget Group (Lihue, HI)
- …Monthly Commission Opportunity/Shift Premium may Apply Immediately hiring! If you're bored working at a call center , behind a hotel counter or as a cashier in a ... outdoor role, you will assist our frequent, premiere customers at our airport operations . This includes processing rentals of customers who are members of our… more
- Unknown (Pittsfield, MA)
- …The successful candidate will be responsible for shaping the experiences of branch, call center , and community business development teams, setting the vision for ... in line with the company's inclusive and member-focused culture. Hiring Manager Title Executive Vice President Travel Percent Less than 10% Functions Operations more
- Unknown (Michigan City, IN)
- …will be adept at leading sales and service initiatives, managing a branch network, call center , and digital experience, and will have a strong background in ... marketing, business development, and investment services. Hiring Manager Title President/CEO Travel Percent Less than 10% Functions Operations more
- VentureTech Solutions (Plantation, FL)
- Call Center Operations & Dialer Administrator Role Summary The Call Center Operations & Dialer Administrator is responsible for transforming ... the corporate office located in Plantation, FL. Remote is not available. Call Center Operations & Dialer Administrator Key Responsibilities 1. Performance… more
- Chartway Federal Credit Union (Virginia Beach, VA)
- …community. + Wrap up your experience with a Capstone presentation to senior leadership. Your Role: Call Center Operations Intern The Call Center ... Operations Intern will support in understanding the current call center workflow and member experience. Analyze...Legal + Data Operations + Member Solutions Center - Call Center +… more
- AssistRx (Phoenix, AZ)
- …responsibilities, emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, ... escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate conversion,… more
- Mass Markets (Savannah, GA)
- …of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ... the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
- Mass Markets (Killeen, TX)
- …of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Molina Healthcare (Tampa, FL)
- JOB DESCRIPTION **Job Summary** Leads and supervises a team of pharmacy call center representatives and operations staff responsible to ensure that members ... supporting processes involved with Medicare Stars and Pharmacy quality operations . * Ensures that average phone call ...of experience in health care, preferably within a health-related call center environment, or equivalent combination of… more
- Teleperformance USA (Brownsville, TX)
- …**high levels** **of employee morale. ** + **Manage compliance and reporting for all center operations including call volume forecasting and staffing, client ... actual hours, payroll, etc. ** + **Oversee day-to-day contact center operations and business planning, ensuring staff...complex Excel functions** + **Minimum of two years of call center management experience. ** + **Experience… more
- Mass Markets (Mesilla, NM)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... or older + High school diploma or equivalent + 2+ years of experience in call center operations management + Strong data entry and computer skills + Fluent… more
- Mass Markets (Wichita, KS)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.… more
- Three Saints Bay (Denver, CO)
- …+ Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified ... all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any… more
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