- USAA (Colorado Springs, CO)
- …and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule ... to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience… more
- Ochsner Health System (Chalmette, LA)
- …Ability to work a flexible work schedule (eg 24/7, weekend, holiday, on call availability) and travel throughout and between facilities. Job Duties * Verifies ... * Reviews patient images prior to transmission to ensure images meet diagnostic quality standards. * Completes timely quality control procedures in accordance… more
- Unknown (Houston, TX)
- …MSO functions, including claims administration, medical management, provider network operations, quality /STAR programs, member engagement, call center , and ... and care management programs, claims and encounter data integrity, quality /STARs performance improvement, and revenue cycle management/risk adjustment. Strong… more
- Ochsner Health System (Gretna, LA)
- …requirements. * Ability to work flexible schedule (eg 24/7, weekend, holiday, on call availability). Job Duties * Assists the team in patient setup and prep ... digital images in picture archiving and communicating systems (PACS). * Performs quality control standards by using the optimum diagnostic imaging and performing… more
- Unknown (Miami, FL)
- …demands a system-level leader with deep expertise in access operations, scheduling systems, and call center management, as well as a strong grasp of EMR ... compliance with regulations, and maintaining oversight of documentation accuracy and data quality . The AVP will be expected to collaborate with strategic planning… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Ryder System (Novi, MI)
- …here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **We are immediately hiring a Call Center Quality Coordinator I in Novi, MI ... your first year + Up to 12 weeks paid maternity leave **SUMMARY** The Call Center Quality Coordinator I is responsible for performing and accessing … more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Bank OZK (Alpharetta, GA)
- …for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the ... calibration meetings to align team objectives, address concerns, and share insights on call center performance and quality trends. + Leads monthly touch base… more
- Mass Markets (Mesilla, NM)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Bank OZK (Alpharetta, GA)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... . Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality...discussions with call center staff. + Delivers feedback and/or training that supports… more
- Beacon Mobility (Houston, TX)
- …Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist ... agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule adherence,… more
- Robert Half Office Team (San Diego, CA)
- …Document customer interactions thoroughly and accurately in internal systems + Follow established call center procedures, policies, and quality standards + ... Description Call Center Representative (Contract-to-Hire) Location: San...and active listening skills + Ability to manage high call volumes while maintaining quality and empathy… more
- WM (Phoenix, AZ)
- …+ Meets or exceeds service and operational standards established for the call center , including attendance, adherence, quality , productivity, safety, ... 7 weeks of Virtual Training!** **Remote Position: Must live 50 miles within a WM Call Center site near the following states: AZ, AL, TN, TX, WI, IL, MA, PA, MS**… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …pertinent documents. + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via MHS-GENESIS. + ... Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its...onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient… more
- Mass Markets (Mesilla, NM)
- …service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of ... business services companies in the USA, with a strong call center footprint and operations that extend...environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Hartford HealthCare (Bridgeport, CT)
- …Service Call Center , the Customer Service Call Center Operator works to provide quality customer service to the organization's telecommunication ... *your moment*. **Job:** **Customer Service Representative* **Organization:** **St. Vincent's Medical Center * **Title:** *Customer Service Call Center … more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** **Registration Associate - Call Center - Rensselaer, NY - FT** If you are looking for a ... Registration position in a Call Center , this could be your opportunity....center experience is highly preferred._** **Position Highlights:** + ** Quality of Life:** Where career opportunities and quality… more
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