- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Mass Markets (Mesilla, NM)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- Beacon Mobility (Houston, TX)
- …Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist ... agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule adherence,… more
- Amalgamated Bank (New York, NY)
- We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible for ... quality assurance evaluations (Phone, Email, Chat) using our Call Center Standards. This role will be... to be successful. To ensure success as a Call Center Trainer/ Quality Assurance Analyst,… more
- WM (Windsor, CT)
- …by sides. + Commits to service and operational standards established for the call center , including adherence, quality , productivity, safety and timeliness ... M-F** **Site Location: 1 Griffin Rd N, Windsor, CT 06095** **1+ years of call center and/or Customer Service experience** **Problem Solving and Behavioral Skills… more
- Maritz (Fenton, MO)
- …no previous job titles for this position. Qualifications: Three to six months previous call center customer service or travel agency experience preferred but not ... be used to book travel reservation(s). 3.) Meet performance metrics, including call handling time and customer satisfaction scores. 4.) Accurately processes customer… more
- University of Michigan (Ann Arbor, MI)
- Call Center Rep Inter Apply Now **How to...all divisions of Radiology supported by the Call Center . + Meets or exceeds performance quality standards ... response and customer/patient satisfaction. + Cover 7 service areas in the Call Center /Contact Center . + Conduct a screening process to evaluate site… more
- WM (Moody, AL)
- …+ Meets or exceeds service and operational standards established for the call center , including attendance, adherence, quality , productivity, safety, ... and effectively, both independently and as a team to ensure exceeding call center 's standards + Balances team and individual responsibilities and helps build a… more
- HonorHealth (AZ)
- …and procedures. The person in this role will assist in developing, creating and implementing call center quality processes and procedures; as well as making ... assessing the quality of the performance of our Customer Navigation Center call center coordinators who deal with our existing and potential customer.… more
- Kelly Services (Bothell, WA)
- …Education, Training, Traits:** * 2 years of experience in a role within a call center , preferably in a quality regulated medical device environment, ... are encouraged to send their request to ###@bauschhealth.com or call ### and let us know the nature of...can be directed to the Kelly Human Resource Knowledge Center . Kelly complies with the requirements of California's state… more
- Liberty Latin America (PR)
- …to achieve and deliver the best experience, excellent levels of customer service, ensure call quality within the contact center , and deliver tight ... + Manage, lead, and motivate a team of call center agents focused on generating high- quality leads and driving new business for the company. Foster a culture… more
- Duquesne Light Company (Pittsburgh, PA)
- …Hybrid, downtown Pittsburgh, PA **Responsibilities:** + Supervise the daily work of the Call Center agents including quality assurance, productivity, and ... is responsible for managing and overseeing a team of call center representatives, ensuring that they meet...effectively based on customer needs and expectations + Perform call monitoring to evaluate the quality of… more
- UGI Corporation (Charlotte, NC)
- …leadership, Team Managers, and frontline agents. Knowledge, Skills and Abilities: + Experienced in quality measures to assess call center operations. + Has ... years of experience in business or call center operations + 2 years in quality ...Nearest Major Market:Charlotte Job Segment: Behavioral Health, Substance Abuse, Call Center , QA, Quality Assurance,… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...in order to achieve a more productive and high quality work environment. Based on project needs, your schedule,… more
- Finger Lakes Community Health (Geneva, NY)
- …Robust PTO offerings + Education reimbursement Job Summary: The Call Center Representative is responsible for providing quality customer service to ... centers. With over 200 employees we strive to provide high- quality and innovative health care services to the Finger...Call Handling + Greet callers with the appropriate call center contact script + Verify patient… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- State of Georgia (Fulton County, GA)
- …to appropriate division, if needed + Constantly maintain call center guidelines and expectations including quality assurance, attendance, punctuality, and ... Customer Care ( Call Center ) Agent Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67639/other-jobs-matching/location-only) Hot… more
- MAPFRE Insurance (Webster, MA)
- … Call Center Manager, Call Center Supervisor, Customer Service Representative, QA, Call Center , Customer Service, Quality Apply now " ... Customer Quality & Corporate Reporting Manager Date: Jun 11,...Webster, MA, US Company: MAPFRE **Job Summary** The Customer Quality & Corporate Reporting Manager participates in the solution… more
- Grand Canyon Education (Phoenix, AZ)
- …empathy, active listening skills, and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing, and ... Student Worker - Student Contact Center - Call Center ...potential student inquiries into inquiry management database with high quality and attention to detail. + Conduct Live Chat… more
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