- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Ryder System (Novi, MI)
- …(http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **We are immediately hiring a Call Center Quality Coordinator -Remote position in ... your first year + Up to 12 weeks paid maternity leave **SUMMARY** The Call Center Quality Coordinator is responsible for performing and accessing quality … more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other ... include, but are not limited to, the following:* Supervises two or more Call Center Quality Assurance Specialists 1.* Establishes the business rules for the… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Intuit (Mountain View, CA)
- …Excellence. **Responsibilities** **(Must have Quality Assurance Management experience supporting Call Center Sales and Service)** **Evolve and Scale the ... the foundation for a scalable Quality Center of...Continuous Improvement to document learnings and evolve toward a Quality Center of Excellence. **Identify & Test… more
- AssistRx (Phoenix, AZ)
- …+ Reviewing associate case records to ensure program metrics are met + Preparing call center reports and tracking service trends + Participating in the creation ... with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing… more
- Beacon Mobility (Houston, TX)
- …Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist ... agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule adherence,… more
- University of Miami (Medley, FL)
- …. The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in Medley. ... The Call Center Quality Analyst 1 is responsible for monitoring call quality for 1) scheduling and registration calls, and/or 2) provider on- call … more
- LA Care Health Plan (Los Angeles, CA)
- …Auditor (QA) II is responsible for monitoring and actively influencing the Customer Solution Call Center team's quality performance, ensuring that the ... Customer Solution Center Quality Auditor II Job Category:...materials delivered to various internal departments and off site Call Center vendor to measure product knowledge.… more
- Transdev (New Carrollton, MD)
- …quality improvement initiatives. + Leadership and Supervision + Directly supervise the Call Center Trainer and Quality Assurance Analysts, providing ... Call Center Training Manager Transdev is... Call Center Training Manager Transdev is looking for a...a safe working environment for all OCC staff. + Quality Assurance and Performance Monitoring + Oversee Quality… more
- WM (Windsor, CT)
- …side by sides. + Commits to service and operational standards established for the call center , including adherence, quality , productivity, and safety and ... **Site Location: 1 Griffin Rd N, Windsor, CT 06095** **1+ years of call center and/or Customer Service experience** **Problem Solving and Behavioral Skills… more
- AssistRx (Overland Park, KS)
- …providers, and client partners. This leader will have full ownership of daily call center performance, workforce management, quality monitoring, and ... leader to oversee all aspects of our mail-order pharmacy call center operations. The Director of ...change management as the organization scales. + Performance and Quality Management + Own all daily queue performance, … more
- WM (West Babylon, NY)
- …+ Meets or exceeds service and operational standards established for the call center , including attendance, adherence, quality , productivity, safety, ... Demonstrates ownership of the customer issue by providing one call resolution: o Makes every reasonable attempt to resolve...lines when required. + Attempts to retain customers who call to cancel services by probing for cancellation reasons… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …pertinent documents. + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via MHS-GENESIS. + ... Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its...onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...in order to achieve a more productive and high quality work environment. Based on project needs, your schedule,… more
- Mass Markets (Killeen, TX)
- …service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of ... industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead...environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Hartford HealthCare (Bridgeport, CT)
- …Service Call Center , the Customer Service Call Center Operator works to provide quality customer service to the organization's telecommunication ... *your moment*. **Job:** **Customer Service Representative* **Organization:** **St. Vincent's Medical Center * **Title:** *Customer Service Call Center … more
- UGI Corporation (King Of Prussia, PA)
- …Market:Philadelphia Job Segment: QA, Quality Assurance, Compliance, Military Intelligence, Call Center , Quality , Technology, Legal, Government, Customer ... years of experience in data analysis, reporting, or business intelligence role + Call center or customer service environment experience highly preferred +… more
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