- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Ryder System (Novi, MI)
- …here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **We are immediately hiring a Call Center Quality Coordinator I in Novi, MI ... your first year + Up to 12 weeks paid maternity leave **SUMMARY** The Call Center Quality Coordinator I is responsible for performing and accessing … more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Bank OZK (Alpharetta, GA)
- …for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the ... calibration meetings to align team objectives, address concerns, and share insights on call center performance and quality trends. + Leads monthly touch base… more
- Mass Markets (Mesilla, NM)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Bank OZK (Alpharetta, GA)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... . Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality...discussions with call center staff. + Delivers feedback and/or training that supports… more
- Beacon Mobility (Houston, TX)
- …Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist ... agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule adherence,… more
- Robert Half Office Team (San Diego, CA)
- …Document customer interactions thoroughly and accurately in internal systems + Follow established call center procedures, policies, and quality standards + ... Description Call Center Representative (Contract-to-Hire) Location: San...and active listening skills + Ability to manage high call volumes while maintaining quality and empathy… more
- WM (Phoenix, AZ)
- …+ Meets or exceeds service and operational standards established for the call center , including attendance, adherence, quality , productivity, safety, ... 7 weeks of Virtual Training!** **Remote Position: Must live 50 miles within a WM Call Center site near the following states: AZ, AL, TN, TX, WI, IL, MA, PA, MS**… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …pertinent documents. + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via MHS-GENESIS. + ... Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its...onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient… more
- Mass Markets (Mesilla, NM)
- …service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of ... business services companies in the USA, with a strong call center footprint and operations that extend...environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Hartford HealthCare (Bridgeport, CT)
- …Service Call Center , the Customer Service Call Center Operator works to provide quality customer service to the organization's telecommunication ... *your moment*. **Job:** **Customer Service Representative* **Organization:** **St. Vincent's Medical Center * **Title:** *Customer Service Call Center … more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** **Registration Associate - Call Center - Rensselaer, NY - FT** If you are looking for a ... Registration position in a Call Center , this could be your opportunity....center experience is highly preferred._** **Position Highlights:** + ** Quality of Life:** Where career opportunities and quality… more
- NRG Energy, Inc. (Houston, TX)
- …person will support a large sales organization including digital, face-to-face, retail, call center , quality , and operations. **Key Responsibilities** ... gain exposure to various sales channels including digital, face-to-face, retail, and call center . NRG Energy is committed to a drug and alcohol-free workplace.… more
- MAPFRE Insurance (Webster, MA)
- …equal opportunity employer._ **Nearest Major Market:** Worcester **Job Segment:** QC, Recruiting, Call Center , Quality , Human Resources, Customer Service ... develops the unit and their assigned staff members. + Performs routine quality control monitoring over the department's functions, assuring that all responsibilities… more
- Banner Health (Mesa, AZ)
- …all room service orders and order entry for multiple facilities in a centralized call center environment. Provides quality customer service and accurate ... who missed meals or need additional services. The department is a fast-paced call center work environment with a focus on details and patient satisfaction. Shift… more
- Arkansas Children's (Little Rock, AR)
- …Provides clerical and call center duties including staffing of the call center , filing, document quality control and collection of surveillance data. ... received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And… more
- Fair Haven Community Health Care (New Haven, CT)
- …+ Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality , while maintaining the Call Center Training Guide to ensure ... pride in being a healthcare leader dedicated to delivering high- quality , affordable medical and dental care to everyone, regardless...This position is onsite in New Haven, CT The Call Center Manager is responsible for the… more
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