- Doosan Bobcat (West Fargo, ND)
- …wide variety of Doosan affiliates all over the world.Job InformationThe Service Desk Analyst will provide Level 1 support to Bobcat dealers and customers relating to ... inquiries relating to attachment compatibility and specifications. The Service Desk Analyst logs requests, resolves inquiries (within area of expertise or via… more
- Morgan Stanley (Tampa, FL)
- …to diversifying its workforce (M/F/Disability/Vet). *keywords:* WFM, workforce , call center , IEX, Genesys, analyst , logistics, contact center ... We are seeking experienced professionals, to work as a Workforce Management Real-Time Analyst . In this role,...or Tampa, FL *Primary Responsibilities * * Dynamically manage call center workforce for activities… more
- EssilorLuxottica (Mason, OH)
- Analyst - Business Data ( Call Center ) Date: Mar 27, 2024 Brand: Luxottica (LoA Corporate) Location: Mason, OH, US, 45040 **Requisition ID:** 822353 ... for and well taken care of. **GENERAL FUNCTION** The Analyst , Business Data conducts detailed analyses of Luxottica's North...+ Experience with Telephonic platforms + Experience working with call center data/metrics _Employee pay is determined… more
- St. Luke's University Health Network (Allentown, PA)
- …we serve, regardless of a patient's ability to pay for health care. The Workforce Management Analyst will play a key role in maintaining and improving ... the workforce of the Access Center and its...the workforce of the Access Center and its capabilities by effectively managing FTE supply...been named a Top Workplaces 2023 by the Morning Call . In addition, St. Luke's has been named a… more
- JPMorgan Chase (Newark, DE)
- …a commitment to superior customer service to join our team of call center professionals. Benefit Payments Customer Service Representatives are responsible ... when necessary Preferred qualifications, capabilities, and skills * Previous call center experience a plus but not...and the diverse talents they bring to our global workforce are directly linked to our success. We are… more
- Antech Diagnostics (Fountain Valley, CA)
- …via the Support Enablement Team. The focus of this role is providing support to the Call Center Managers and Supervisors in the evaluation of calls and call ... or near Loveland, CO** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...working understanding of all job functions of the various call center teams + Responsible for interfacing… more
- Elevance Health (Winston Salem, NC)
- …in real time and flexes workforce accordingly, ensures that the best possible call center service levels are achieved to maximize utilization, and monitors ... Norfolk, VA; Winston-Salem, NC. The ** Workforce Management Analyst ** is responsible for monitoring call volume...a HS diploma and a minimum of 2 years call center operations experience; or any combination… more
- Rapid Response (Henderson, NV)
- Workforce Management Analyst (On Site) Department:...in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and ... backbone for thousands of alarm companies across the country. Workforce Management Analyst Role Summary The ...team in analyzing all operator handled event trends, including alarm/ call volume, alarm/ call patterns, staff productivity, and… more
- JCPenney (Columbus, OH)
- …of development through feedback and coaching. + Requires a minimum of 6 months call center experience + Above average written and oral communication skills + ... Workforce Real-Time Analyst Location:Columbus, OH, United...Primary Responsibilities: + Continuous monitoring of the Customer Service Center (CCSC) Network call flow using Cisco… more
- AssistRx (Overland Park, KS)
- …CRM and workflows. + Effective communication skills: written and interpersonal. + Understands call center KPI's and possesses strong analytical skills. + Ability ... for an associate, team, department and/or organization. Within this role, the Workforce Operations Analyst serves customers by identifying, analyzing, and… more
- PPL Corporation (Providence, RI)
- …Reporting to the Manager of Workforce Management Performance and Strategy, the Workforce Management Analyst is responsible for developing an efficient set of ... staff based on forecasts provided by the WFM Forecasting Analyst , as well as providing real-time monitoring and amending...on WFM scheduling software (Calabrio) used by the contact center . #RIE Responsibilities + Develop knowledge of call… more
- Spectrum (Greensboro, NC)
- …skilling, maintain staffing line adherence, and coordination of decentralized Workforce Management resources for outsourcer and Charter's virtualized contact ... + Update intraday (interval) contact volume and average handle time for all call types and contact centers based on global forecasts and real-time trends. +… more
- Hilton (Addison, TX)
- … center data to identify trends and using metrics to improve call center processes + Experience managing multiple cross\-functional projects from concept ... at the same level and/or position within the Company\.\#LI\-REMOTE **Job:** _Call Center and Reservations_ **Title:** _Process Improvement Analyst \(Contact … more
- CVS Health (Woonsocket, RI)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... make health care more personal, convenient and affordable. Position Summary The Senior Analyst , Budgeting & Analytics will serve as a strategic partner for the… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... HealthIT LIS Maint & Support **Job Summary:** This Application Analyst (Health IT Laboratory Information Systems) will analyze operational...that any level can do basic support and on call while employees grow in the knowledge and understanding… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... research. **Organization:** HealthIT ClinDoc PG **Job Summary:** The Senior Application Analyst supports one or more healthcare applications, focusing on Epic Stork… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... VUMC IT Independent Apps & Int **Job Summary:** This Application Analyst will support the administration of multiple back-office applications including day-to-day… more
- American Airlines (Dallas, TX)
- …part of a strong team that truly drives change for the airline. The Contact Center - Strategy & Planning Team within the Customer Experience organization is at the ... Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology, as well as with Finance, Loyalty, Sales and Distribution,… more
- Trinity Health (Springfield, MA)
- …Tier 3 issues. Participates in projects and supports mobile workforce . **ESSENTIAL** **FUNCTIONS** Knows, understands, incorporates, and demonstrates the Trinity ... Assists with ongoing documentation and management of desktop systems. Supports mobile workforce . Helps end-users learn to use software, feel comfortable working in a… more
- AON (Chicago, IL)
- Cybersecurity Operations Analyst Are you a Cyber Security professional with Security Monitoring and Incident response experience? Are you looking for exposure to a ... from you! Aon is recruiting for a cybersecurity operations analyst to join our team. This is a remote...What the day will look like Aon's Security Operations Center (SOC) seeks to be at the forefront of… more
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