- USAA (San Antonio, TX)
- …5 years working in workforce management industry practices, procedures, technologies, call routing and metrics Experience in project management processes ... experience with contact center management related systems for workforce management, call routing , reporting, call recording, etc. For example: NICE, Aceyus,… more
- Stanford Health Care (Newark, CA)
- …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing , IVR reporting, and contact center operational metrics. Familiarity ... with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys, NICE inContact, Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data from multiple sources (WFM tools, CRM, IVR,… more
- InterSources, Inc. (Long Island City, NY)
- Title: Transportation Call Center Admin Location: 44-36 Vernon Blvd, 6th Floor, Long Island City, NY 11101 Department: NYC DOE - Office of Pupil Transportation Job ... using ServiceNow (SNOW) system. Monitor bus locations via GPS to improve routing efficiency and ensure timely service. Collaborate with school staff, parents, and… more
- PSEG Long Island (Bethpage, NY)
- …of the systems. + Knowledge and ability to perform the roles of Network Engineer routing and switching. + After hours, call -out is required in the performance of ... tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to… more
- FREEMAN (Atlanta, GA)
- …Oversee daily operations of enterprise network infrastructure including Cisco switching, routing , and core network services - Manage Aruba wireless network ... plans - Provide escalation support for critical network incidents and participate in on- call rotation as needed - Coordinate with security teams to implement network… more
- GCI Communication Corp (Anchorage, AK)
- …support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Provide ... under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with… more
- City of Austin, TX (Bell, CA)
- …contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, ... utility or similarly-regulated environment. Customer service experience in a high-volume call center environment. Experience using two-way radio to dispatch field… more
- Huntington Ingalls Industries (Goose Creek, SC)
- …from drawings, blueprints, and sketches to plan and lay out the routing , placement, pitch, elevation, pressure reduction, expansion, and operation of various piping ... pipefitters also install equipment by planning and completing the routing and placement of systems leading to the equipment,...to from this e-mail address. Additionally, you may also call **###** for assistance. Press #2 for Newport News… more
- gategroup (Newark, NJ)
- …lower management/supervisors on daily operations. Responsible for Transportation routing , coordinating flight delivery assignments, and ensuring Kitchen departure ... including assignment of responsibilities and workstations. Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief,… more
- City of Austin, TX (Austin, TX)
- …theory and techniques. Skill in analyzing, preparing, reviewing, and balancing routing fiscal transactions and general ledger accounts. Skill in managing large ... have a question regarding an essential job function, please call ### or Texas Relay by dialing 7-1-1. EEO...process or have a question regarding an essential job function, please call ### or Texas Relay by dialing… more
- Tyto Athene (Oak Ridge, TN)
- …industry and DOE standards, and create integrated work plans and configurations. Selects routing of lines and equipment required for work projects. + Plans and ... + Ability to work extremely flexible hours and support on- call duties and shift work as required. + Additional...workload based upon the discretion of the supervisor. + On- call availability during off-hours in the event of service… more
- Carnegie Mellon University (Pittsburgh, PA)
- …order requests in Web Checkout application, fielding patron inquires by phone and routing order requests, placing orders for pickup equipment in the web based ... (https://www.cmu.edu/faculty-office/faculty-recruitment/faculty-careers.html) For technical assistance, email HR Services (###@andrew.cmu.edu) or call ###. If you are an individual with a… more
- Carnegie Mellon University (Pittsburgh, PA)
- …configure, manage, and monitor Wireless, LAN, and WAN environments, including routing , switching, DNS, DHCP, 802.11 wireless LANs, TCP/IP, Ethernet, SNMP, and ... (https://www.cmu.edu/faculty-office/faculty-recruitment/faculty-careers.html) For technical assistance, email HR Services (###@andrew.cmu.edu) or call ###. If you are an individual with a… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …and external APIs. + Optimize performance, usability, and automation for CSR call , chat, and email flows. + Enable AI-driven experiences through virtual agents, ... case summarization, and intelligent routing . + Monitor, troubleshoot, and improve reliability and adoption of D365 features. + Confer with stakeholders and IT… more
- Bentley Systems (Exton, PA)
- …internal CRM system. + As a first-line support team member, ensure the accurate routing of unrelated support issues to the appropriate queues and teams (phone and ... sending dunning letters, statements, and invoices to users + Call delinquent accounts for payment info + Process user...via Credit Card and handle user refund requests + Call on small balances for collection <$1,000 + Complete… more
- Genius Road (Dallas, TX)
- …This includes managing key elements such as network signaling, authentication, routing , traffic management, and integration with broader systems. The ideal candidate ... and interfaces (eg, SCTP, TCP/UDP, DIAMETER, GTP, IPsec). Familiarity with LTE call flows, SIM provisioning, roaming, MOCN, and MC-PTT solutions. Proven success… more
- gategroup (Newark, NJ)
- …lower management/supervisors on daily operations. Responsible for Transportation routing , coordinating flight delivery assignments, and ensuring Kitchen departure ... including assignment of responsibilities and workstations. Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief,… more
- Stony Brook University (Stony Brook, NY)
- …materials in sponsor systems (eg, Research.Gov, Grants.Gov) and university routing systems (MyResearch), ensuring compliance and error-free acceptance. Identify ... classes under federal or state laws._** If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at ### or visit… more
- GCI Communication Corp (Nome, AK)
- …at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. + RESULTS - Calculate signal losses and ... and willing to work flexible hours including, but not limited to, overtime, on- call , and/or additional time on weekends, holidays, evenings, before or after normal… more
- IRIS Consulting Corporation (Atlanta, GA)
- …- Build industry standard APIs and help with establishing, consuming & routing calls, connectivity protocols and policy - Design, develop and implement architecture ... required, including troubleshooting and maintenance of production systems/programs/applications - 24/7 On- call support rotation function is a component of this role… more
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