- USAA (Colorado Springs, CO)
- …documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated ... objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing , Genesys Decisions, Tableau. Experience with an outbound dialer. Experience… more
- Unknown (Indianapolis, IN)
- …optimization digital customer engagement conversational ai ai-powered compliance automated call routing real-time agent monitoring inbound lead management ... compliance management software voice analytics predictive call routing crm integration sales enablement tools reporting & analytics and secure cloud… more
- The Cigna Group (Richmond, VA)
- …healthcare through technology and data. As a Sr. Manager, Product Management for Call Routing and IVR, you'll drive innovation in customer engagement platforms, ... a difference. **Responsibilities** + Champion human-centered design by creating IVR and call routing experiences that are simple, accessible and personalized. +… more
- CACI International (Oklahoma City, OK)
- …configurations and changes per DoD requirements + Support dial plan management and call routing configurations + Coordinate with vendors and service providers ... user management, and device configuration + Understanding of dial plans, call routing , and voice gateway configurations + Familiarity with Cisco Unity Connection… more
- ManpowerGroup (Philadelphia, PA)
- …voicemail-to-email integration + Develop and troubleshoot IVR scripts, agent queues, and call routing logic **Infrastructure Design & Optimization** + Plan, ... **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead...Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, and Call Manager Express (CME) + Add/update users, phones, extensions,… more
- Arnot Health (Elmira, NY)
- …exceptional patient experience by handling incoming and outgoing calls, providing efficient call routing , and supporting administrative tasks that maintain a ... We are currently seeking a motivated and customer-focused Outpatient Call Center Assistant to support our Ivy II Internal...+ 6 Paid Holidays Key Responsibilities: Client Service & Call Management + Answer, manage, and direct high volumes… more
- Insight Global (Greensburg, IN)
- …bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, and ... An employer in the Greensburg, IN area is seeking Call Center Representatives to join their team. These employees...Ability to learn quickly/ teachable - Committed to the role and longevity - Call center experience - Banking… more
- Baylor Scott & White Health (Dallas, TX)
- …oversight for C1CX-managed voice, SIP, SBC, and carrier services, including AI-assisted call routing and analytics capabilities where applicable. + Design and ... enforce enterprise dial plans, call routing strategies, SIP normalization, survivability models, and AI-enabled traffic optimization. + Ensure UC architectures… more
- Hartford HealthCare (Bridgeport, CT)
- …provide quality customer service to the organization's telecommunication system users by routing call , assisting with announcement and drills and providing ... *Job Summary* Reporting to the Manager of Customer Service Call Center, the Customer Service Call Center...Maintain and use knowledge of all code and emergency call procedures. Contact and communicate with emergency staff in… more
- Comcast (Philadelphia, PA)
- …Analyst, Real Time Operations, you will play a strategic role in optimizing call routing and segmentation to enhance customer experience and operational ... issue resolution. In this role, you'll leverage your expertise in call routing and segmentation to develop strategies, manage adherence, and support onboarding… more
- Basin Electric Power Cooperative (Bismarck, ND)
- …equipment. + Assist in the implementation of equipment, software, security devices such as Call Manager, Call Routing , Phones, Cellphones, VPN's, Voice and ... senior team members. + Assist with advanced Data Center routing and switching including but not limited to Policy...and switching including but not limited to Policy Based Routing , Application based routing and stretched networks.… more
- Wells Fargo (Charlotte, NC)
- …experience, training, military experience, education + 5+ years of experience in enterprise call routing , class of restriction (COR) design, and integration of ... SIP trunk sizing, failover, CLEC reroute, CAC principles, and optimized call routing across enterprise networks. + Ability to design networks for high… more
- Baylor Scott & White Health (Dallas, TX)
- …SIP, SBC, and carrier services. + Design and enforce enterprise dial plans, call routing strategies, SIP normalization, and survivability models. + Ensure UC ... environments. + Strong expertise in SIP, H.323, MGCP, dial plan and call routing architecture, SBC/PSTN integrations, and high-availability design. + Experience… more
- Leidos (Tampa, FL)
- …requests and ensure accuracy. + Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. + Perform fault analysis ... partitions, route lists and device profiles. + Configure Cisco or Juniper routing and switching devices. + Support distributed firewall infrastructure. + Provide… more
- Leidos (Pearl Harbor, HI)
- …requests and ensure accuracy. * Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. * Perform fault analysis ... lists and device profiles. * Analyze and configure Cisco or Juniper routing and switching devices. * Support distributed firewall infrastructure. * Develop technical… more
- HTC Global Services Inc (Brooklyn, NY)
- …+ Govern SBC security posture, SIP fraud prevention, toll-bypass protection, and call routing governance. + Support internal/external audits and maintain ... DID allocations, porting, and capacity planning. + Approve architecture enhancements, routing strategies, and technology upgrades. 3. Vendor, Carrier & Contract… more
- Vivint (UT)
- …Build and maintain intelligent IVRs, dynamic call flows, and natural language call routing experiences that align with Vivint's smart home ecosystem * ... * Build custom scripts and tools using JavaScript to support advanced call routing , reporting, and integrations * Mentor junior engineers and contribute to… more
- The City of Houston (Houston, TX)
- …maintaining reference folders). + Demonstrated experience maintaining accurate logs/records ( call logs, routing trackers, signature logs) and following ... the following best describes your experience maintaining administrative trackers/logs (eg, call logs, routing trackers, sign-in sheets, accountability logs)? +… more
- Charles Schwab (Southlake, TX)
- …will utilize NICE CXOne studio and has a background and understanding of call routing techniques, rules and enhancements. **Responsibilities / Job Duties** In ... and custom built CCIS web portal to build, modify and enhance call routing flows based on business unit/Product Owner specified requirements. + Document and… more
- Aston Carter (Tampa, FL)
- …Admin Assistant with tons of growth opportunity! Job Description: + Incoming call routing , fax/mail routing , ordering office supplies, printing/collating ... mail and all FedEx/UPS incoming & outgoing packages. + Routing phone calls to the appropriate employees in the...once per week for their office. + Perform mail routing process duties which includes front-end scanning of paper… more
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