- Insight Global (Cincinnati, OH)
- …products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social ... An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a...seated the majority of the day taking calls - Call center experience null We are a company committed… more
- Fun Town RV (Fort Worth, TX)
- …on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks. Call Routing & Support + Hot transfer calls to the appropriate party or ... department efficiently. + Check phone lines each morning and report issues to the supervisor promptly. Lead Monitoring + Monitor the New Leads Report for Parts and Service to ensure timely response. + Use Interact to confirm lead parsing and assist with lead… more
- Americor (Irvine, CA)
- …of telephony and workforce management performance, underlying data, as well as call forecasting, routing , and delivery. + Maintain existing telephony data ... Americor is seeking Principal Call Center Data Analyst to join our team....cohorts and underlying drivers that are affecting metrics and call performance. + Initiate and own audits to remove… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …communications infrastructure, systems, and technologies. + Knowledge of E911 systems, including call routing , selective routing , and location-based ... systems, including P25 conventional and trunked networks. + Knowledge of NG9-1-1 ESInet call routing . + Experience with SMS, RTT, TCC routing , and SMS… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …+ Experience with Land-Mobile-Radio (LMR) systems, P25, trunked networks + Knowledge of call routing , selective routing , trunking, and location-based ... 9-1-1 Call Handling Systems + Familiarity with NG911 ESInet and location-based call routing + Experience with SMS, RTT, TCC routing , and SMS aggregation… more
- ISYS Technologies (TX)
- …requests and ensure accuracy. + Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. + Perform fault analysis ... partitions, route lists and device profiles. + Configure Cisco or Juniper routing and switching devices. + Support distributed firewall infrastructure. + Develop… more
- Leidos (San Antonio, TX)
- …requests and ensure accuracy. + Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. + Perform fault analysis ... partitions, route lists and device profiles. + Configure Cisco or Juniper routing and switching devices. + Support distributed firewall infrastructure. + Develop… more
- Community Health Systems (Franklin, TN)
- …Lead technical planning and execution for contact center projects, including IVR design, call routing logic, and omnichannel workflows. + Administer and optimize ... and routing logic across contact center environments. + Analyze call flow performance and agent metrics to recommend improvements for efficiency and… more
- Amentum (Fort Shafter, HI)
- …+ Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager ( call routing ) and or Avaya Aura soft switches. + Cisco Meeting Server, ... UC aspects (Voice, Video, Data) providing management and troubleshooting of VoIP Call managers, multipoint control units (MCUs), and Telepresence Servers within the… more
- Leidos (Baltimore, MD)
- …Node.js, Python or Java for development. + 3 years of experience in designing call routing & messaging. + Excellent interpersonal and communication skills. + ... Connect Developer experience. + Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing , Live Chat. + Experience with… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- City of Tacoma WA (Tacoma, WA)
- …individuals who are experienced with call management and require a high volume of call routing . The City of Tacoma is committed to fostering a workplace that ... + Data Entry + Producing Reports + Compiling Data from Multiple Sources + Call Center - Call Routing /Management + None of the above 05 Please indicate if you… more
- Duquesne Light Company (Pittsburgh, PA)
- …call transfers. + Partner with IT and Customer Contact teams to define IVR call flows, call routing strategies, and integration points with backend ... analyzing IVR performance metrics such as containment rate, drop-offs, or call routing accuracy. + Must be proficient in Microsoft Office applications +… more
- PNC (Dallas, TX)
- …The ideal candidate will bring extensive hands-on experience in configuring flows, call routing , API integrations, Data Tables/Actions, and Dialer. Including ... Cloud * Enhancement, support and development of Genesys Cloud flows and call routing to increase contact center efficiency, reduce handle time and increase… more
- MetaOption, LLC (Lansing, MI)
- …Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional requirements. ... implement solutions for Cisco Unified Contact Center Express (UCCX) to meet enhanced call routing and call center functional requirements. + Provide Level 2… more
- JPMorgan Chase (Plano, TX)
- …autonomous AI flows at scale. + Deep knowledge of speech recognition, NLU/NLP, call routing , and telephony infrastructure. + Familiarity with agentic AI ... design and integration to CCaaS migration and continuous optimization + Designs AI-driven call flows and automation that reduce agent transfers, improve call … more
- Cedars-Sinai (Los Angeles, CA)
- …throughout the enterprise, in depth troubleshooting of systems, certification renewals, call routing , etc. Also, responsible for post-installation technology ... closely with Voice Engineering on voice network system upgrades, patching, call routing , troubleshooting, and various other activities. **Qualifications**… more
- DISH Network (Englewood, CO)
- …Python), managing the data infrastructure for the sales agent variable compensation plan, call routing strategies to drive performance, and many other crucial ... + Analyze call center data to recommend and implement call routing strategies that optimize agent efficiency and customer experience + Perform special… more
- ManpowerGroup (Houston, TX)
- …+ Drive strategic planning and implementation for clinical communication tools (nurse call systems, smartphones, badges, on- call routing , and middleware ... infrastructure. **What's Needed?** + Experience with clinical communications tools (nurse call systems, iPhones, communication badges). + Knowledge of middleware … more
- Alight (IN)
- …critical activities:** + Involved in focused testinginvolving contact centersolutions including call center routing and management, IVR and integrations with ... of experience designing, implementing, and supporting cloud contact center solution including call center routing , IVR design and integrations. + Strong… more
Related Job Searches:
CTI Call Routing Developer,
Call,
Call Routing Communications Consultant,
Genesys Call Routing Analyst,
Routing