- Army Installation Management Command (Fort Bragg, NC)
- …Demonstrates and sells merchandise directly to customers when technical knowledge of the product is required. Decorates display areas; develops proposals for ... displaying merchandise including materials. Plans and conducts recurring patron activities such as bingo tournaments, and related activities. Assists patrons in the use of the facilities. Provides safety instruction and demonstrates use of the equipment used… more
- Elevance Health (Norfolk, VA)
- …EST. The **Nurse Demand Management** is responsible for telephone triage to assess caller 's needs and provide relevant health information to assist callers in making ... with callers and their families. + Performs professional assessment of caller 's needs with accurate, concise documentation. + Conducts thorough symptom assessment… more
- Northern Light Health (Portland, ME)
- …and/or personnel as needed. * When placing call on hold, returns to the caller at regular intervals to ensure excellent communications. * Follows through to ensure ... are dealt with in a manner satisfactory to the caller . * Knows the location of registration and is...location of registration and is able to direct the caller to all locations for all services provided by… more
- CHS (Clearwater, FL)
- …and they indicate that their needs have been met. + Ensuring that caller issues and interests are accurately identified, and accurate, understandable responses are ... standards to documentation of all calls. This includes the caller , reason for the call and sufficient information for...where additional research is necessary, clearly explaining to the caller the steps that will be taken and expected… more
- Houston Methodist (Houston, TX)
- …and customer service skills. + Answers phone calls and appropriately greets each caller and interacts with customers in a professional and courteous manner at all ... to triage requests. Enters notes in Epic system while caller is on the telephone. Appropriately places callers on...the telephone. Appropriately places callers on hold, after asking caller if they mind holding, and transfers callers as… more
- New England Cancer Specialists (Westbrook, ME)
- …is the first point of contact for every patient, family member or outside caller of New England Cancer Specialists. The First Responder MA Lead is responsible for ... following pre-defined pathways. Will provide excellent customer service to every caller while answering multi-line phone system, timely transferring or logging all… more
- Ventura County (Ventura, CA)
- …to ensure correct case processing. + Explains action or non-action on the caller 's case. + Documents the caller 's/visitor's inquiry and response according to ... as appropriate. + De-escalates interactions with upset callers to resolve the caller 's concern. + Conducts outbound calls as assigned. + Performs other related… more
- Sharp HealthCare (San Diego, CA)
- …all phone calls within 3 rings and answers with name and department.Asks before placing a caller on hold, waits for a response and checks back with the caller ... and offers alternatives.Uses a pleasant voice.Is helpful and knowledgeable and thanks the caller at the end of the call.Takes complete messages that are formatted… more
- Sharp HealthCare (San Diego, CA)
- …the phone promptly and professionally per department standards. Asks before placing a caller on hold and waits for response, checks back and offers alternatives. ... Transfers appropriately and thanks the caller at the end of the call. Provides ...caller at the end of the call. Provides caller all necessary information (ie directions, phone numbers, etc.)Returns… more
- WellSpan Health (Lebanon, PA)
- …various educational tools to encourage the non-adherent patient. + Evaluates patient's/ caller 's health status based upon presenting symptoms and follows defined ... protocols. Determines the urgency for care and directs patient/ caller to the most appropriate level of care. Should...not be readily available at the practice, will direct patient/ caller to an acceptable alternative venue of care. Seeks… more
- Premier Truck Group (Oklahoma City, OK)
- …general information to internal and external callers Offers to take message or send caller to voicemail according to caller preference and company policy when ... person caller is trying to reach is not available Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that visitor has arrived Obtains and records basic demographic… more
- Covenant Health Inc. (Knoxville, TN)
- …and phone etiquette is required. Their primary responsibility is to assist the caller or requester with release of information regarding continuity of care and ... times in stressful, high volume situations. + Assists the caller and validates information being presented to ensure authority,...and the patient's dates of service. + Assists the caller by verifying whether releases have been processed by… more
- Sharp HealthCare (Chula Vista, CA)
- …telephone etiquette and protocol (ie, answers phone within 4 rings, announces caller before transfer, answers all phones in areas). + Department operationsPrepares ... four rings with name and department, asks before placing caller on hold and waits for response, checks back...connecting party when transferring a call, and thanks the caller .Takes complete messages that are formatted and spelled correctly… more
- Penn Medicine (Cherry Hill, NJ)
- …& items Answers phone in a professional, courteous, and timely manner, speaking to caller in a caring manner Answers questions or refers callers to the appropriate ... source Avoids putting caller on hold or transferring call unnecessarily.Researches phone inquiries...results by referencing available manuals and records and calls caller back promptly Understands collection requirements for special or… more
- Penn Medicine (Philadelphia, PA)
- …& items; Answers phone in a professional, courteous, and timely manner; speaking to caller in a caring manner; Answers questions or refers callers to the appropriate ... source; Avoids putting caller on hold or transferring call unnecessarily. + Research...results by referencing available manuals and records and calls caller back promptly; Understands collection requirements for special or… more
- Penn Medicine (Philadelphia, PA)
- …& items; Answers phone in a professional, courteous, and timely manner; speaking to caller in a caring manner; Answers questions or refers callers to the appropriate ... source; Avoids putting caller on hold or transferring call unnecessarily. .Research phone...results by referencing available manuals and records and calls caller back promptly; Understands collection requirements for special or… more
- Iowa Department of Administrative Services (Des Moines, IA)
- …tree for calls received by the Iowa Department of Education + Courteously connect the caller with the most appropriate person to assist them + If unable to transfer, ... take caller 's name and number and assure them that you...Return calls made to the Director's office and refer caller to appropriate Department staff member or state agency… more
- Sharp HealthCare (San Diego, CA)
- …information.Answers phone within four rings with name and department, asks before placing caller on hold and waits for response, checks back with callers holding and ... announces call to connecting party when transferring a call, and thanks the caller .Takes complete messages that are formatted and spelled correctly and use correct… more
- City of Durham (Durham, NC)
- …jurisdiction. Entry of appropriate narrative in CAD to ensure safety of caller , bystanders and public safety responders, verifying appropriate dispatch priority and ... of silent 911 calls to confirm or rule out hearing impaired or caller in distress. Answering and processing administrative calls and requests for referrals. When… more
- City of New York (New York, NY)
- …calls and perform a preliminary assessment of callers needs to determine whether a caller can be serviced by the core information line, or she/he requires additional ... on overall problems and if questions arise. - Enter caller information, which generates a letter in the clerical...be sent with applications, informational and/or pamphlets to the caller or is forwarded to a program area for… more
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