- J&J Family of Companies (Danvers, MA)
- …Learn more at https://www.jnj.com/medtech **We are searching for the best talent for** ** Manager , Complaint Handling to be located at Danvers, MA.** Remote work ... on a case-by-case basis and if approved by the Company. The Manager , Complaint Handling reports directly to the Director, Post Market Engineering and oversees… more
- American Express (New York, NY)
- …AXP identify unaddressed regulatory risk related to consumer laws and regulations. The Manager of the Complaint Oversight Program Office is responsible for ... Oversight Program for AENB and AXP. The main responsibilities of the Manager , Complaint Oversight will be to: + Establish and maintain the Compliance … more
- Abbott (Alameda, CA)
- …mothers, female executives, and scientists. **The Opportunity** As a Quality Assurance Manager for Complaint Investigations, they will be responsible for ... serve people in more than 160 countries. **Quality Assurance Manager (Bogdanoff)** **Working at Abbott** At Abbott, you can...sustaining the complaint investigation operation, while developing a team and leading… more
- Transdev (Pasadena, CA)
- …for operations personnel.Interviews necessary drivers and staff and completes customer complaint investigations. + Informs Contract Manager of potential risks ... Operations Manager The Operations Manager reports directly...report, Vehicle Maintenance Report, Manpower Report, Service Quality, and Complaint / Commendation Report). + Tracks and maintains employee… more
- Olympus Corporation of the Americas (San Jose, CA)
- …This position requires a thorough understanding of FDA regulatory requirement for complaint handling and MDR reporting. Must be able to communicate and follow-up ... root cause failure analysis. Interact with cross-functional teams to ensure complaint investigation is completed in a timely manner. Communicate investigation… more
- Rochester Regional Health (Rochester, NY)
- …complaints/grievance into electronic database and update database as needed. Communicate complaint to departmental manager /director/practice manager and ... to patient complaints and grievances under the direction of the Senior Manager of Risk Management. + Coordinate Process for patient complaints and grievances:… more
- Truist (Boca Raton, FL)
- …(United States of America) **Please review the following job description:** The Complaint Resolution Specialist is responsible for mediation and problem solving for ... duties and assignments as required and as assigned by supervisor or manager **Required Qualifications:** The requirements listed below are representative of the… more
- Adecco US, Inc. (Groveland, FL)
- …customer with the action taken to correct the problem or directing the complaint department supervisor/ manager where necessary. * Maintain counter stock as ... needed. * May assist with over the counter sales. JOB REQUIREMENTS EDUCATION High School Degree or Equivalent SKILLS/REQUIREMENTS 1. Basic computer skills WORKING ENVIRONMENT Warehouse - Work is generally performed in a warehouse environment. The noise level… more
- US Tech Solutions (North Chicago, IL)
- …findings, and determine and document the conclusion(s). + Assist Supervisors and Manager in monitoring complaint and claims workflow to ensure compliance ... **Post Market** Quality Assurance (PMQA) Analyst I will investigate and maintain ** complaint files,** in compliance with regulations established by the FDA and… more
- Omni Hotels (Oklahoma City, OK)
- …using good judgement and precise timing. + Note any guest comments. If there is a complaint , notify a manager immediately. If there is a positive comment, log in ... comment book. + Knowledge of daily function sheet, in-house VIP's, current activities, hours of operation throughout the hotel, etc. + Complete other duties assigned. Qualifications + Must have strong verbal and written communication skills + Prior restaurant… more
- ASM Global (Ridgedale, MO)
- …complaints, disturbances, or related problems with guests in an effective manner. Forward complaint to Supervisor or Event Manager as applicable. + Ensure guests ... are following all policies and code of conduct requirements. + Keep aisles, concourses, and stairs clear of guests while event is in progress. + Identify and respond to emergencies, involving Security or Supervisors as appropriate. + Remain calm and direct… more
- Berry Global (Griffin, GA)
- …a safe manner. + Investigates all customer complaints and reports findings to Department Manager and Plant Manager . Test complaint samples and/or return ... LinkedIn | YouTube **Responsibilities** Reports directly to the Quality Assurance Manager and is charged with implementing and overseeing quality production program… more
- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call center ... issues, and ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a Consumer Relations Coordinator, providing… more
- The Salvation Army (Springfield, NY)
- …incident reports and complaint reports as is required. + The Case Manager actively participates in all required client hearings and discharges + As part of ... Overview The Case Manager provides supportive and direct intensive case management...the homeless families residing in the Shelter. The Case Manager assesses the client's needs and jointly develops a… more
- ASM Global (Pensacola, FL)
- …etc. + Handle complaints, disturbances, or related problems with guests. + Forward complaint to supervisor or House Manager as applicable. + Ensure guests ... and other event-specific locations as directed by the Usher Supervisor and House Manager . This is a part-time, event-based, hourly position and assigned shifts may… more
- Saint Francis Health System (Tulsa, OK)
- …variety of sources (patient surveys/comments, focus groups, advisory councils, complaint information, direct observation, manager /staff perspectives) to ... formulate recommendations for improving scores and improving the patient experience. Builds reporting mechanisms and paths of communication to advise and engage critical and key partners in identifying, developing and implementing targeted improvement… more
- Brockton Hospital (Brockton, MA)
- …of patient, family, physician or staff complaints and, if necessary, directs the complaint to the appropriate department director or manager for follow-up. + ... Participates in Lean activities and problem sheet development. + Initiates the investigation of medication errors and incidents, utilizing lean methodology + Immediately reports major incidents to the AVP of Nursing or CNO + Assists the charge nurse in… more
- M&T Bank (Getzville, NY)
- …customer correspondence. **Primary Responsibilities:** + Prescreen and document escalated customer complaint cases appropriately in Service Manager . + Perform ... Evaluate systems and document functional processes. + Delegate all escalated customer complaint cases to analysts on a rotation. + Effectively investigate and… more
- Human Technologies Corporation (Buffalo, NY)
- …corrects the deficiency whether real or perceived, and informs Regional Facilities Manager -FMS of complaint , corrective action, and recommends long term ... Cost Sheets for supervised sites and report variances to Regional Facilities Manager -FMS. + Supports and assists with recruitment and retention activities for… more
- JPMorgan Chase (Tampa, FL)
- …wealth planning, philanthropy, credit and banking. As a Private Bank Supervisory Manager in Asset & Wealth Management, you will coordinate and work closely ... stakeholders. **Job responsibilities** + Coordinate and lead monthly meeting with Market Manager . This includes preparing and presenting key findings and overview of… more
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