- Novo Nordisk Inc. (Plainsboro, NJ)
- …workers. Essential Functions Deviation Management Develops and serves as Quality Point of Contact for PV Deviation process covering NNI Patient Safety Acts in the ... and reporting program to ensure process compliance within the scope of the Center of Excellence (COE) Proactively identifies quality drift in NNI Patient Safety and… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …standards and processes as applicable Function as a Quality Point of Contact /resource promoting knowledge and information sharing to improve the quality mindset ... and collaborates with NNI Patient Safety and/or external vendors to maintain a Center of Excellence (COE) for support oversight Provides leadership and SME support… more
- Daiichi Sankyo, Inc. (Bernards, NJ)
- …Summary: Manage Local/Global Pharmacovigilance (PV) service providers responsible for Call Center , individual safety case processing, and aggregate reporting for DSI ... for individual case safety and periodic reporting. Contribute as a key DSI contact for PV service providers to address, escalate issues requiring attention or… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Coordinates and supports head of Vendor Assessment team to maintain a Center of Excellence (COE) for vendor quality assessment management Provides SME support ... Education Level: Bachelor's degree required (healthcare provider required); relevant experience may substitute for degree, when appropriate; advanced degree… more
- NTT America, Inc. (Chicago, IL)
- …of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business Contact Center ... Illinois (US-IL), United States (US). We seek an experienced ** Contact Center Manager ** with a...timely manner. **Basic Qualifications:** + Minimum of three years' experience in a customer service and/or call center… more
- Banner Health (Phoenix, AZ)
- …Call Center And Management Experience Required Banner is seeking a Call Center Associate Manager for their ** Contact Center ** department. You ... to facilitate easy access to the health system and monitoring Customer Experience Center Agents performance. Understands contact delivery paths and how call… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... in Business, Operations, or a related field (preferred). + 3+ years of experience in a contact center leadership role, preferably in a BPO environment. +… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …organization? We are seeking a dynamic and passionate individual to join our team as the Manager , Contact Center Quality. In this role, you will have the ... help us deliver exceptional experiences to our customers! The ** Manager of Contact Center Quality**...related field, or four (4) years of related work experience (Required). + Five (5) years of experience… more
- ARAMARK (Warren, MI)
- **Job Description** The Contact Center Manager I position is responsible for managing 60+ On-Call Housekeepers hourly union employees. The Contact ... buildings at the Global Technical Center . The Contact Center Manager will also...Degree in appropriate field with 2-3 years of technical experience in the appropriate facility services environment required. +… more
- Mass Markets (Killeen, TX)
- …Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client ... or a related field (preferred). + 3+ years of experience in client services or account management in a...client services or account management in a BPO or contact center . + Strong relationship management and… more
- Insight Global (Des Plaines, IL)
- …are made (call agent perspective to the flow through Call manager ) E911 Voice Gateway experience Contact Center VoIP experience (call in for Call ... and Requirements 5+ years VOIP Engineer experience Experience in Voice, Cisco Call Manager (configure,...Center ) Unity connection (voicemail) Webex experience - setting up Webex devices, Video information familiarity… more
- Walmart (Bentonville, AR)
- …for this position. If none are listed, there are no minimum qualifications._ 1 year's experience in retail, contact center operations, or a related area. ... Walmart we are always "Happy to Help"** The Walmart Contact Center specializes in providing best-in-class service...service. _Essential Job Functions_ _ _ As a Team Manager , you will be responsible for encouraging and promoting… more
- Pegasystems (Boston, MA)
- Senior Manager of Solutions Consulting - Contact Center Job Category: Pre-Sales Consulting Location: US - Massachusetts - Remote **Meet Our Team:** Join ... working within large Customer Service Centers (call centers) and understanding of contact center operations + Strong background in products and services related… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... people to contribute to continuous improvement of operations. + Prior Experience in 1:1 contact center operations. + Proven ability to manage projects.… more
- Paychex (St. Petersburg, FL)
- …leaders and individual contributors. + Required: 5 years of experience in Inbound contact center experience . Live the Paychex Values + Act with ... + Provides the strategic direction and leadership to the contact center organization responsible for achieving best...Bachelor's Degree - Preferred + Required: 3 years of experience in Leading contact center … more
- Cognizant (Minneapolis, MN)
- **About the role** We are seeking an **Amazon Connect Contact Center Lead** with 10 to 12 years of experience to join our team in an onsite work model. The ... Services Amazon Connect and AWS Lambda along with domain experience in Medicare & Medicaid Claims and Payer. This...to solve those needs. . Lead the implementation of Contact Center Transformation solutions that meet business… more
- Cognizant (Phoenix, AZ)
- …AI solutions + Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact **Work ... intraday management requirements. + Identify opportunities to enhance customer experience using AI intent detection virtual assistants predictive routing sentiment… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …manufacturers. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience . Bachelor's Degree preferred. + Industry leading certification for ... expertise preferred + 0-2 years of experience . **Other Job Specific Skills** + Excellent understanding of...(Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional. + Experience with desktop publication tools from Adobe and Microsoft.… more
- Liberty Latin America (PR)
- **What's the role?** As the Contact Center Data & Systems Analyst, you will be responsible for defining and analyzing processes to ensure service level and ... rate targets are met. You are also responsible for Contact Center KPI analysis and reporting and...Bachelor's Degree in Information Systems/Computer Sciences. 2-5 years of experience working in a call center environment.… more
- AIG (Jersey City, NJ)
- …platforms via operations teams. What you'll need to succeed + 10+ years of experience in enterprise level contact center delivery, integration, and support. ... ability to successfully complete and standardize complex, non-routine contact center designs to provide consistent customer service experience . +… more
