- Peckham, Inc. (Grand Rapids, MI)
- …not need to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Contact Center Manager POSITION SUMMARY The Contact Center ... and evaluation of work performance as needed along with other duties. The Contact Center Manager must foster an environment of continuous improvement while… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Stanford Health Care **What you will do** + Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to… more
- Delaware North (Buffalo, NY)
- **The Opportunity** Delaware North is hiring an HR Enablement Contact Center Manager to join our Buffalo, New York team. As an HR Enablement Contact ... first-level support, while leveraging and maximizing the usage of existing technology. Our HR Contact Center is staffed 7 days/week. Monday - Friday 9 AM - 8 PM… more
- Pearl Interactive Network (Washington, DC)
- **Pearl Interactive Network is sourcing a Contact Center Program Manager ** with previous federal program management experience within the HRSA agency. The ... **Program Manager ** is responsible for coordinating and monitoring the scheduling,...experience. + Previous program management experience in a call center environment, PMP certification preferred. + 5-10 years of… more
- University of Miami (Medley, FL)
- …and maximize contact center operations for their respective specialty areas. The Contact Center Manager will manage, lead, and inspire contact ... . The Department of UHealth Connect has an exciting opportunity for a full-time Manager , Contact Center to work in Miami, FL. The individual in this position… more
- Walgreens (Deerfield, IL)
- **Job Description:** **Job Summary:** The Contact Center Application Program Manager is instrumental in driving program delivery in our fast-past ... "An Equal Opportunity Employer, including disability/veterans" **Job ID:** 1376383BR **Title:** Contact Center Application Program Manager **Company… more
- USAA (San Antonio, TX)
- …what makes us so special! **The Opportunity** As a dedicated Bank Sales and Service Contact Center Manager , you will be responsible for the day-to-day ... operations and performance of a Bank Sales and Service Contact Center team within a fast-paced contact center environment that offers USAA bank products,… more
- Serco (WV)
- …here to apply now (https://careers-sercous.icims.com/jobs/63691/ contact - center -program- manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830) ... , you will:** + Oversee daily operations of a 24/7 Tier 1 Contact Center , ensuringoptimalstaffing andperformance; + Coordinate efforts between all tasks and… more
- CalSTRS (Sacramento, CA)
- …and timely information to make critical life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact Center ... Job Posting: Contact Center Analyst State Teachers' Retirement System JC-429711 - Contact Center Analyst STAFF SERVICES ANALYST $3,640.00 - $5,916.00 per… more
- CalSTRS (Sacramento, CA)
- …complete, and timely responses to each inquiry. Under the general direction of the Contact Center Team Manager , the Associate Governmental Program Analyst ... Job Posting: Senior Contact Center Analyst State Teachers' Retirement System JC-429211 - Senior Contact Center Analyst ASSOCIATE GOVERNMENTAL PROGRAM… more
- CVS Health (Hartford, CT)
- …working experience with all major Cisco components: Unified Customer Voice Portal, Contact Center Enterprise, Communications Manager , Finesse, Intelligence ... personal, convenient and affordable. Position SummaryCVS Health is recruiting for a Senior Contact Center Engineer to be a key member of a team of highly… more
- Ryder System (Franklin, TN)
- …+ Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure ... Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_ Job Description The **HR** ** Contact Center Representative** is the primary point of… more
- Zoom (CA)
- …our innovative and holistic solutions. We are seeking a highly skilled and motivated Product Manager to join our Contact Center team to drive advanced ... What you can expect As a Sr. Product Manager , you are a self-starter, curious and resourceful....resourceful. You will play a critical role in advancing Contact Center customer engagements and differentiate our… more
- First Horizon Bank (Winston Salem, NC)
- …performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports ... and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required. Responsible for the overall coordination and management of a segment of the company's bank activities or one… more
- City National Bank (Phoenix, AZ)
- …impersonations, forgeries, etc. + Resolves clients' complaints, and escalates to Client Contact Center Manager , management at banking office/department, or ... Escalates email issues, as necessary, to appropriate business units. Informs Client Contact Center Manager , Relationship Managers, and other bank areas such… more
- Point32Health (Canton, MA)
- …preferred) + Experience with Microsoft Office applications (including Access), Verint and Contact Center Manager Administration or similar systems is ... Point32Health, click here (https://youtu.be/S5I\_HgoecJQ) . **Job Summary** The Program Manager I will take the lead in the data...(Voice, eMail, Chat etc) as they relate to the contact center . Studies should include analysis and… more
- Chick-fil-A (Atlanta, GA)
- …(IVR), Workforce Management (WFM), and Quality Assurance (QA) solutions. The Technical Program Manager - Contact Center Solutions interacts with stakeholders ... responsible for technical leadership of the solutions that support our contact center operations, including but not limited to, Automatic Call Distribution… more
- Warner Bros. Discovery (Atlanta, GA)
- …celebrated, here you can thrive. **Your New Role ** We are seeking an experienced Contact Center Workforce Manager with a strong background in workforce ... + Develop and maintain accurate short-term and long-term forecasts for outsourced contact center volumes based on historical data, trends, and business… more
- Olmsted Center for Sight (Buffalo, NY)
- …needs while collecting and documenting all required data. Under the direction of the Contact Center Services Operations Manager , the Information & Referral ... efficient, courteous and outstanding customer service to callers of the Contact Center . Available shifts include Saturday and Sunday shifts with a schedule… more
- Northwell Health (Melville, NY)
- …preferred. + PMP or PgMP Certification, preferred. Highly Preferred: + Genesys Contact Center experience Additional Salary Detail** The salary range and/or ... hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary… more
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